Balsieges Vacations from $1,173

Air conditioning did not work and they could not fix it.

The hotel is a beautiful property in the most perfect part of center of Montpellier. The room was perfect. Great view. Great size. Clean and simply perfect. We dined at a the fine dining rest. One night. It was simply perfect . What is missing in this hotel is great experienced staff. We stayed for a week in this hotel. The young girl that helped us check out and one other young lady were ok. Everyone else. No comment. The bar manager was one of the worst we experienced. My husband had a special request. We waited for half an hour and we never received our drink so we just cancelled our order. The hotel reception the night before our departure told us there is problem with the electricity. Helping us to change our room but when we were telling him we don’t wanna move to a room smaller than our original one he gives you a service with no eye contact. We travel around the world and always in 5 star hotels. The staff of this hotel were from from what you expect in 5 stars and that was disappointing.

An amazing experience. The staff is exceptional and provides excellent service. Professional and polite. Had an outstanding experience. Would stay again.

Did not know they had aSpa, great junior suite and hôtel recently renovated.love it so much we extended our stay

The hotel is super close to the main train station in Montpellier and a walking distance to the main shopping / restaurant areas of the city, as well as interesting places to see. There is also a taxi stand right outside of the hotel. If you need to get some groceries, there is Carrefour express nearby. I also found a shop with vegetarian items in the street close to the hotel. The room and bathroom were clean, and pleasant. I did find some aspects confusing such as paper cups instead of regular cups to drink tea/coffee, no spoons in the room, and the socket to plug the handy kettle in was in an odd place. The bed was super comfy, and I really liked a USB charger next to the bed. If you have misophonia like I do, please be warned that there is a vent in the room that produces a constant - subtle - noise. Bring airplugs if you're likely to be affected by it. The staff were helpful and friendly. I really appreciated their help with booking a taxi for my early departure. I didn't try their breakfast but it looked delicious! The only major disappointment was the wifi. As a visitor from outside of France, I heavily relied on it being available - and it wasn't at all. It didn't work because of the out-of-date security certificate, which I alerted the staff too. This didn't get resolved in the 4 days I stayed there, which was quite inconvenient.