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Reviews of Banff Ptarmigan Inn

3 out of 5
Banff Ptarmigan Inn
337 Banff Ave, Banff, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 934 out of 1802 reviews" "
Rating 8 - Good. 544 out of 1802 reviews" "
Rating 6 - Okay. 211 out of 1802 reviews" "
Rating 4 - Poor. 72 out of 1802 reviews" "
Rating 2 - Terrible. 41 out of 1802 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jee Mae

Traveled with group
Liked: Property conditions & facilities
expensive room and no complimentary water, toothbrush/toothpaste. The place is good and the room is clean.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Thank you for your feedback!

10/10 Excellent

Carla

Liked: Amenities
Location is so perfect! Very convenient to walk about and I love the local soaps - such lovely amenities. The woodwork in the bathroom is dry and chipped, a refresh would make it suit your aesthetic better.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Thank you for your feedback!

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Thank you for your feedback!

10/10 Excellent

Heather

Great rooms and access to town
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Thank you for your feedback!

10/10 Excellent

Clint

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to down town.
Stayed 2 nights in Mar 2024
Response from General Manager on May 9, 2024
Thank you for your feedback!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, amenities
Nice staff, nice room and everything was clean and comfy.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Thank you for your feedback!

10/10 Excellent

Resti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Thank you for your feedback!

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was great, right in the heart of downtown, close to everything. The room was spacious, clean and well appointed. The person at the front desk when we checked in, however, (Karen), was rude, arrogant, and basically earned a 3 star overall review for the property instead of what would have been a 5 star review. The way the hotel staff treats their guests can make or break the guest experience, and she was the reason our experience was not a good one.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Thank you for your feedback. I will look into this incident directly as this is not the standard I expect nor the level of service our guests should receive.

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location makes walking around after a long day easy
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Thank you for your feedback!

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Thank you for your feedback!

6/10 Okay

Sandra

Traveled with group
Liked: Cleanliness
We were placed next to the elevator which was very noisy all night. Also heard street noise as well. Beds very comfortable. We ate at the restaurant . Cheese allergy yet they put cheese in the soup even though requested not to. All that was done was the soup was taken off the bill. Not a good experience and would not eat there again
Stayed 1 night in May 2024

10/10 Excellent

Deborah, fredericton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall an excellent stay! Loved the staff and hot tubs!
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Thank you for your feedback!

4/10 Poor

Wendy R

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Dim, dark experience. We got a Superior King room, which boasted a view…of the parking lot. Our window was waist height for everyone who walked by our window and looked in. As a result, we were always visible to passers-by. And as soon as we needed a light on (early evening to morning), the sun shade didn’t suffice (you can see right through them) and we were forced to use the blackout blind - for most of our time in the room. Had we had decent lighting, it would have been less of an issue but the wall lights (only ones in room) were behind tinted plastic, so it was nearly impossible to read due to the low lighting. We were very disappointed with our three-day stay and will probably not return.
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Thank you for your feedback!

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, clean. Staff were very helpful
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Thank you for your feedback!

6/10 Okay

Staci, North Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking did not offer enough space for the number of guests at the hotel. The view from our room was disappointing.
Stayed 1 night in Apr 2024
Response from General Manager on May 4, 2024
Thank you for your feedback!

10/10 Excellent

Kulwinder

Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Thank you for your feedback!

10/10 Excellent

Lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Thank you.
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Thank you for your feedback!

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Thank you for your feedback!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Thank you for your feedback!

8/10 Good

Ruixiu, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walk to shops and restaurants, only the air conditioning way too noisy, woke up many time as it made huge sound from blowing air
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Thank you for your feedback!

8/10 Good

Deborah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were really nice. I would recommend this hotel. The room was clean and comfortable. Thank you
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Thank you for your feedback!

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean, comfortable and easy walking distance to hikes and all the downtown things! 10/10 recommend. The staff were all very nice too!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 28, 2024
Thank you for your feedback!

8/10 Good

Harmandeep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in banff Alberta
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 27, 2024
Thank you for your feedback.

10/10 Excellent

MARITES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant 3night stay. Staff are helpful, accomodating and courteous
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 27, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service
The hotel is an older hotel but it is well kept and the locations was great. Great value for the cost.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Apr 27, 2024
Thank you for your feedback!

8/10 Good

KyuHee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are quite kind and the hotel is near from grocery store so that it can easily buy some stuffs.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 27, 2024
Thank you for your feedback!

10/10 Excellent

MARITES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are accomodating and helpful. The room we got is clean and roomy for 4 people. I would recommend this to friends who plan to visit Banff. The thing that I love is it’s location. There is a nearby IGA supermarket.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Thank you for your feedback!

10/10 Excellent

Maria Milissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms; accommodating staff
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for your feedback!

10/10 Excellent

Kelly-Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your feedback!

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Thank you for your feedback!

6/10 Okay

april

Liked: Cleanliness, staff & service
I hope they have even a microwave in the room.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on Apr 21, 2024
Thank you for your feedback.

8/10 Good

huishu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place except for the price.
Stayed 2 nights in Feb 2024
Response from General Manager on Apr 19, 2024
Thank you for your feedback!

10/10 Excellent

GEA

Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Thank you for your feedback!

4/10 Poor

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location of this hotel. Did not like that our room was not ready until 4:30.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you for your feedback!

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance from everything in Banff. Underground parking. Friendly staff.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Thank you for your feedback!

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is walkable and spacious hotel room with fridge
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your feedback!

10/10 Excellent

Gordon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you could want when you are on a ski vacation such as heated parking, large room, walk to restaurants and bars, hot tub/steam room/sauna and transportation to the slopes at your door step.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your feedback!

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your feedback!

10/10 Excellent

Aronne John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed here for our ski trip. We had a blast. The front desk was 10 out of 10 and was always willing to give us a hand. Staff were all amazing and very timely. Would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to all things on the main strip. Underground parking and restaurant on site.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your feedback!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for your feedback!

4/10 Poor

Nikhil

Disliked: Property conditions & facilities
Property was average. There was smell in the corridor.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Location
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leah Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay! Upgraded to the mountain view king room and it was a great decision. The room was so cozy and the view was spectacular. Wonderful place to stay, not one complaint !
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your feedback!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at classic mountain inn! So much character and fantastic location. Could walk anywhere downtown! Would definatey recommend it!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jason Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room in a great location.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jheonnel, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for your feedback!

10/10 Excellent

Kevin

Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Thank you for your feedback!

10/10 Excellent

INGRID

Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Thank you for your feedback!