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Breakfast was so good! Best we had at the four hotels we stayed at along our trip. The hot tub and steam room were nice, kids missed having a pool but we knew that before we booked.
The location is very central and the staff were very helpful and friendly.
We had a double queen room, not in the main building. A bit of a pain to walk across the parking lot in swim suits. The room was nicely renovated with nice decor. Bed was quite comfortable with nice bedding. We would stay here again.
Very easy access, nice and clean, lots of plug-ins where needed, fridge, microwave and friendly staff. I’ll definitely come again!
Susan
Stayed 1 night in May 2024
Response from Lili on May 3, 2024
Dear Susan,Thank you for your glowing review! We're delighted to hear that you found our facilities easily accessible, clean, and equipped with all the essentials you needed for a comfortable stay. It's wonderful to know that our friendly staff made a positive impression on you as well. We can't wait to welcome you back for another enjoyable visit in the future!Best Regards,- Guest Services.
A great, comfy, clean, quiet mountain base camp for snow riding.
Ludy
Stayed 1 night in Apr 2024
Response from Lili on May 3, 2024
Dear Ludy,Absolutely thrilled to receive your positive feedback! Making sure our guests have a fantastic experience at our hotel is our top priority. We're delighted to hear that you found our facilities comfortable, clean and quiet, ensuring a perfect retreat for your snow riding adventures. Looking forward to hosting you again soon for another unforgettable stay!Best Regards,- Guest Services.
Dear Sheryll,Thank you for sharing your experience! We're glad to hear that you appreciated our proximity to Lake Louise. Our location near this beautiful natural landmark offers our guests the opportunity to explore and enjoy the stunning surroundings. We hope you had a wonderful time. We look forward to welcoming you back for more adventures in the future!Best Regards,- Guest Services.
8/10 Good
Heidi
May 1, 2024
Liked: Property conditions & facilities
We live how close the the ski hill it is
Heidi
Stayed 1 night in Apr 2024
Response from Lili on May 2, 2024
Dear Heidi,We're delighted to hear that you appreciate the convenient proximity of the Mountaineer Lodge to the ski hill! Being close to the slopes definitely adds to the overall experience, allowing you to maximize your time on the mountain and make the most of your skiing adventures. We're thrilled to provide a convenient location that enhances your enjoyment of the area's outdoor activities. Thank you for choosing to stay with us, and we look forward to welcoming you back for more ski-filled adventures!Best Regards,- Guest Service.
Dear Deborah,Thank you for your feedback! We're thrilled to hear that you enjoyed our updated rooms. Providing modern and comfortable accommodations for our guests is a top priority for us. We hope you had a fantastic stay and look forward to welcoming you back again soon!Best Regards,- Guest Services.
Dear Normita,Thank you for your feedback. We're thrilled to hear that you enjoyed! Your satisfaction is our priority and we hope to welcome you back soon for another fantastic experience.Best Regards,- Guest Services.
Nice room and renovated.
Excellent staff - very helpful.
Great breakfast - big bonus!
The cleaning/housekeeping wasn't that great but other than that - all good!
Sylwester
Stayed 2 nights in Apr 2024
Response from Mountaineer Lodge Guest Services on Apr 30, 2024
Thank you for sharing your feedback! We're thrilled to hear about your experience with us. We appreciate your feedback regarding housekeeping and apologize for any inconvenience caused. We'll address the cleanliness issues promptly to ensure a better experience in the future.We are so glad that you enjoyed your stay, and we look forward to welcoming you back soon.
Great hotel, recently renovated rooms, fantastic breakfast included
DEANA
Stayed 1 night in Apr 2024
Response from Ayla on Apr 29, 2024
Thank you for taking the time to share the experience you had at the Mountaineer Lodge. We really appreciate your comments. We are delighted to hear that you enjoyed our newly renovated rooms and the complimentary breakfast. We are so glad that you enjoyed your stay, and we look forward to welcoming you back soon.
Staff was friendly and the room was clean and tastefully updated!
Kim
Stayed 1 night in Apr 2024
Response from Lili on Apr 27, 2024
Thank you so much for your kind words, Kim! We're thrilled to hear that you had a pleasant experience with us. Our team works hard to ensure that our guests feel welcome and comfortable during their stay. We hope to welcome you back again soon for another enjoyable visit!-Best Regards,- Guest Services.
Dear Gail ,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and it's fantastic to know that we succeeded with you. We hope to welcome you back again soon for another wonderful stay!Best Regards,- Guest Services.
Dear Walter,We're truly grateful for your kind review! It was a pleasure hosting you. We hope for the chance to welcome you back in the future.Best Regards,- Guest Services.
Thank you for your kind words! We're delighted to hear that you had such a pleasant stay with us. We really appreciate your comments, and we share them with our team regularly to help us improve the guest's experience.We look forward to welcoming you back for another amazing stay!Best Regards,- Guest Services.
The staff were helpful and very pleasant. The King suite was a great room. High quality finishes. The provided breakfast was great.
Todd
Stayed 2 nights in Apr 2024
Response from Lili on Apr 22, 2024
Thank you, Todd, for your wonderful feedback! We're thrilled to hear that you found our staff helpful and pleasant, and that you enjoyed your stay in our King suite. It's fantastic to know that you appreciated the high-quality finishes in the room and that you enjoyed the breakfast we provided. Providing excellent service and comfortable accommodations is our goal, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!Best Regards,- Guest Services.
Clean and newly renovated rooms with a nice bathroom. In a convenient spot, easy to walk where you need and an easy short drive to the Lake.
Gabrielle
Stayed 1 night in Apr 2024
Response from Lili on Apr 22, 2024
Dear Gabrielle,Thank you for your review! We're thrilled to hear that you appreciated our clean and newly renovated rooms, along with the nice bathroom amenities. Our convenient location aims to make exploring the area easy for our guests, and we're glad to hear that you found it convenient for walking and driving to Lake. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards,- Guest Services.
Rooms were very nice and recently renovated. Would definitely stay here again.
Jamie
Stayed 1 night in Apr 2024
Response from Lili on Apr 22, 2024
Thank you, Jamie, for your kind words! We're delighted to hear that you found our recently renovated rooms to your liking. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're thrilled that you would choose to stay with us again. We look forward to welcoming you back for another wonderful experience in the future!Best Regards,- Guest Services.
Thank you for your feedback, Anna! We're delighted to hear that you found our staff pleasant during your stay. Providing friendly and helpful service is important to us, and we're glad to know that we succeeded in making your experience enjoyable. We hope to have the opportunity to welcome you back again soon for another pleasant stay!Best Regards,- Guest Services.
Dear Laura,Thank you for your wonderful review! We're delighted to hear that you had such a pleasant stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's fantastic to know that we succeeded with you. We appreciate your kind words and look forward to welcoming you back for another amazing stay!Best Regards,- Guest Services.
8/10 Good
Aneta
Apr 19, 2024
Liked: Staff & service
Aneta
Stayed 1 night in Apr 2024
Response from Lili on Apr 22, 2024
Dear Aneta ,We greatly appreciate your positive feedback! It was a pleasure having you stay with us. We look forward to the opportunity to host you again in the future.Best Regards,- Guest Services.
Very nice property, close to everything we wanted to be around. Great breakfast included.
Vanessa
Stayed 2 nights in Apr 2024
Response from Lili on Apr 19, 2024
Dear Vanessa,Thank you so much for your kind word! We're thrilled to hear that you enjoyed your stay and that our convenient location and delicious breakfast added to your experience. We strive to provide a comfortable and enjoyable stay for all our guests, and we're delighted that we could meet your expectations. We hope to welcome you back again soon!Best regards,- Guest Services.
Dear Yueling,Your positive feedback means a lot to us! We're glad you enjoyed your stay. We hope to have the pleasure of accommodating you again soon.Best Regards,- Guest Services.
Love it! Great service
We got free breakfast with plenty of options.
Maya
Stayed 1 night in Apr 2024
Response from Lili on Apr 16, 2024
Dear Maya ,Thank you for your wonderful review! We're delighted to hear that you had such a pleasant stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's fantastic to know that we succeeded with you. We appreciate your kind words and look forward to welcoming you back for another amazing stay!Best Regards,- Guest Services.
Dear Earl,We're truly grateful for your kind review! It was a pleasure hosting you. We hope for the chance to welcome you back in the future.Best regards,- Guest Services.
6/10 Okay
Hamda
Apr 14, 2024
Hamda
Stayed 1 night in Apr 2024
Response from Lili on May 4, 2024
Dear Hamda,We greatly appreciate your feedback! It was a pleasure having you stay with us. We look forward to the opportunity to host you again in the future.Best Regards,- Guest Services.
Extremely close to the ski hill! Breakfast dining area is small. So get there early!
Asia
Stayed 1 night in Apr 2024
Response from Lili on Apr 14, 2024
Dear Asia,Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed our close proximity to the ski hill.Regarding the breakfast dining area, we appreciate your input. We’ll certainly take your suggestion into consideration to ensure a more comfortable experience for all our guests.We look forward to welcoming you back and providing you with an even better stay.Best Regards,- Guest Services.
Thank you for taking the time to share the experience you had at the Mountaineer Lodge. We really appreciate your comments. We are very glad to hear the facilities and check in process were accommodating for your family. We are so glad that you enjoyed your stay, and we look forward to welcoming you back soon.
Dear Patricia,We're delighted to hear that you had such a fantastic time at our hotel. Providing exceptional service and creating unforgettable memories for our guests is what we strive for every day. Your feedback is truly appreciated, and we can't wait to have the pleasure of hosting you again in the future!Best Regards,- Guest Services.
10/10 Excellent
Desi
Apr 8, 2024
Desi
Stayed 1 night in Apr 2024
Response from Lili on May 1, 2024
Dear Desi,Your positive feedback means a lot to us! We're glad you enjoyed your stay. We hope to have the pleasure of accommodating you again soon.Best Regards,- Guest Services.
8/10 Good
William
Traveled with group
Apr 7, 2024
Liked: Cleanliness
The pool/steam room does not have a change room for guests who are not in the main building. The shower is also in the steam room, which does not encourage individuals to take a shower before entering the pool.
William
Stayed 3 nights in Apr 2024
Response from Lili on Apr 8, 2024
Dear William,Thank you for sharing your feedback regarding our pool and steam room facilities. We value your input and apologize for any inconvenience you experienced during your visit.We understand the importance of having convenient amenities for all our guests, including a designated change room for those not in the main building. Your feedback regarding the shower location in the steam room is noted, and we will review our setup to ensure a more comfortable experience for everyone.Please know that your satisfaction is our priority, and we are committed to making improvements based on valuable feedback like yours. If there’s anything else you’d like to share or if we can assist you further, please don’t hesitate to reach out.We appreciate your patronage and hope to welcome you back for an enhanced experience in the future.Warm Regards,-Guest Services.
Dear AiSim, We're truly grateful for your kind review! It was a pleasure hosting you. We hope for the chance to welcome you back in the future.Best Regards,- Guest Services.
This place is recently renovated and has pretty much everything available in the rooms. Nice place to stay with family.
Charanpreet
Stayed 1 night in Mar 2024
Response from Lili on Apr 1, 2024
Dear Charanpreet,Thank you for choosing to stay at our recently renovated property and for taking the time to share your experience with us. We are delighted to hear that you found our facilities well-equipped and enjoyed your stay with your family.Your positive feedback motivates us to continue providing exceptional service and ensuring that our guests have a comfortable and enjoyable experience during their time with us.We look forward to welcoming you and your family again in the future for another pleasant stay.Best Regards,- Guest Services.
8/10 Good
Lorrie
Mar 31, 2024
Liked: Staff & service
Lorrie
Stayed 1 night in Mar 2024
Response from Lili on Apr 2, 2024
Dear Lorrie,Your feedback means a lot to us! We hope to have the pleasure of accommodating you again soon.Best Regards,- Guest Services
Dear Tina,We greatly appreciate your positive feedback! It was a pleasure having you stay with us. We look forward to the opportunity to host you again in the future.Best Regards,- Guest Services.
Dear Vitalii,Thank you for your wonderful review! We're delighted to hear that you had such a pleasant stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and it's fantastic to know that we succeeded with you. We appreciate your kind words and look forward to welcoming you back for another amazing stay! Best Regards,- Guest Services.
great facility and very reasonable. nice location for walking a couple of scenic trails. could use bedside lighting for those who stay up later than others in the room. whirlpool and steam room very nice, but showing a few signs of wear. would recommend!
Eloise
Stayed 2 nights in Mar 2024
Response from Lili on Mar 27, 2024
Dear Eloise,Thank you for your recent visit and for sharing your feedback with us. We are pleased to hear that you enjoyed our facilities and found our location convenient for exploring scenic trails.We are glad you enjoyed our pool and steam room, and we appreciate your feedback about their condition. Thank you for recommending us, and we look forward to welcoming you back for another pleasant stay.Best Regards,- Guest Services.
8/10 Good
Jason
Mar 23, 2024
Liked: Amenities
Second time staying here and not have been great experiences.
Jason
Stayed 1 night in Mar 2024
Response from Lili on Mar 23, 2024
Dear Jason,Thank you for your review. We apologize that your second stay didn’t meet your expectations. Your feedback is valuable, and we’re working to improve.If you have any specific concerns or suggestions, please let us know. We hope to welcome you back for a better experience.Best Regards,- Guest Services.
Dear Nancy,Thank you for your review! We’re thrilled to hear that you liked our nicely renovated rooms and experienced friendly service from our staff.Your feedback is greatly appreciated and we look forward to welcoming you back for another enjoyable stay.Warm Regards,- Guest Service.
Very clean and upgraded rooms
Very effiecient staff and great breakfast
Clinton
Stayed 1 night in Mar 2024
Response from Lili on Mar 22, 2024
Dear Clinton,Thank you for your review! We’re pleased to hear that you found our rooms very clean and upgraded and that you enjoyed our efficient staff and great breakfast.We look forward to welcoming you back for another enjoyable stay.Best Regards,- Guest Services.
Dear Charles,Thank you for your review! We’re delighted to hear that you found our hotel quiet and conveniently close to the mountains.We appreciate your feedback and look forward to welcoming you back for another peaceful stay.Best Regards,- Guest services.
Had a small ossue with tv and was quickly attended to and resolved
Stefanie
Stayed 1 night in Mar 2024
Response from Lili on Mar 18, 2024
Dear Stefanie,Thank you for sharing your feedback with us. We're glad to hear that any issues with the TV were quickly attended to and resolved during your stay.If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for another great experience.Best Regards,- Guest Services.
Handy to the market, lower town and the ski hill. Great hot tub and full breakfast. Nice rooms with driers for ski boots in the room. Great value
Eric
Stayed 2 nights in Mar 2024
Response from Lili on Mar 18, 2024
Dear Eric,Thank you for sharing your positive feedback with us! We're pleased to hear that you found our location handy to the market, lower town and the ski hill. It's great to know that you enjoyed our hot tub, full breakfast and the amenities in our rooms, such as the ski boot dryers.We strive to offer great value and a memorable experience for our guests and we're delighted that you had a pleasant stay with us. We look forward to welcoming you back for another enjoyable visit.Warm Regards,- Guest Services.
Dear Katherine,We greatly appreciate your positive feedback! It was a pleasure having you stay with us. We look forward to the opportunity to host you again in the future.Best Regards,- Guest Services.
Dear Christopher,We're thrilled to receive your glowing review! Providing our guests with exceptional service and a memorable stay is what we're all about, so it's fantastic to hear that we succeeded with you. Your satisfaction is our top priority and we can't wait to have the pleasure of hosting you again in the future!Best Regards,- Guest Services.
Dear Jing,Thank you for your glowing review! We're delighted to hear that you enjoyed your time at our hotel. Our team works tirelessly to ensure that every guest has a comfortable and enjoyable stay, so it's fantastic to know that we succeeded with you. Your feedback is truly appreciated, and we look forward to welcoming you back soon for another wonderful experience!Best Regards,- Guest Services.
Thank you for taking the time to share the experience you had at the Mountaineer Lodge. We really appreciate your comments, and we share them with our team regularly to help us maintain and/or improve the guest's experience.We are so glad that you enjoyed your stay, and we look forward to welcoming you back soon.
Thank you for taking the time to share the experience you had at the Mountaineer Lodge. We really appreciate your comments, and we share them with our team regularly to help us maintain and/or improve the guest's experience.We are so glad that you enjoyed your stay, and we look forward to welcoming you back soon.