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2/10 Terrible
sandra o.
Jan 20, 2023
Bad communication
We rent the place for 6 days and when we arrived the first night, after 12 hours of driving, the cleaning was not done. We didn’t have any clean bedding or towels. I called Vacasa and they told us someone will be there in 1 hour. 3 hours later, still no cleaning. We slept there the first night, and when we woke up, we realized they canceled our stay. I called them again, and went to see the office manager who told me someone else booked the place for the same day!! But they cancelled them and kept us, I asked for cleaning and bedding and towels again, he told us someone will be there in 1 hour. No one came. Day 2 and still no cleaning or fresh bedding and towels.
When we wake up the next morning (Day 3) I called them again, to tell them at this point, I don’t need cleaning anymore, we’ve done it, but we need bedding and towels. Someone came at 11am for cleaning.
Very disappointed by this place, the communication and the management. I will never come back and I don’t recommend it at all.