16.4/10 Exceptional! (283 reviews)
The property is in a great location, down a small alley. The front Reception staff are great as was Soong. Due to a thunder storm coming through before we arrivwd, they had to close the windows. This made the rooms smell mouldy and lights not working causing my mum to have an asthma attack.
The breakfast was not buffet, rather a choice of items from a menu. I felt for Soong as she was front reception, cook as well as people pleaser which i wouldnt wish on anyone. She did an amazing job!
The pool looked clean, didnt swim in it. Corridors are small, building needs LOTS of maintenance. The shower didnt work so I squatted to 'shower' from the running water. The lifts from level 5 didnt go down, so it was a long walk for my 67yr old mum...
Definitely friendly staff...
Reviewed on Sep 12, 2025