4/10 Poor
Kirstie
Traveled with partner
Jun 22, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Area around the hotel was great for us, it is out of central Barcelona but close enough to the metro plus Poblenou is a lovely area to get some food at the beginning/end of the day!
The hotel was ok, reception area was lovely and we were very grateful for the early check-in.
However, the room itself was not 4 stars, it was quite tired and then there were other niggles i.e we were supposed to have a king-size bed or two singles but the room had only a double in (something we try to avoid as my husband is very tall!), the toilet roll holder fell off the wall at first use and worst of all our air conditioning blew out only hot air. By 4am we had to open the window and try to sleep with the noise of the bustling city (it was much cooler outside of our room than inside by this point).
When we reported this to reception they were quite rude about it, questioning my husband and making us feel like we’d lied, or couldn’t work the air con system, eventually they sent up a repair man who confirmed it was not working.
The hotel did then move us up to the 7th floor by the time we’d returned the following evening and the room was much nicer (i.e. properly sized bed, toiletries, better wardrobe, and a stunning view). Assuming these are the superior rooms, if so I’d definitely recommend upgrading!
All in all, I would not say the initial room was 4 stars, regardless of being superior vs standard it was below the level I expect for the price we’d paid.
Kirstie
Stayed 2 nights in Jun 2024
