Basudeb Devalay Tours

The room was clean and in good condition. The only thing I wish was provided was toiletries like toothbrush, toothpaste, body wash and shampoo. The washroom was clean and the staffs were really good. Thanks.

The hotel is a nice 5-star property in Gauhati, one of the few such hotels. Most aspects were good including the nice buffet breakfast. However, the housekeeping staff need better training. After cleaning my room one day, they left only two bath towels (for our two occupants) but no hand towel. When we asked for them, they sent only one hand towel, not two. Also, it seems smoking is allowed in the room and/or in the property. There was some smell that was annoying.

The restaurant staff is excellent and they made the stay really comfortable. But here are a few problems: I am not sure about the phone numbers of Novotel, Guwahati because people rarely answer it. Especially before traveling to Guwahati, I called the hotel to check on taxi services, and the lasy who answered said a singer had passed away and therefore they don't have taxi services. When I asked, how much would it cost to get there from the airport, she said she will transfer to a senior, and the phone got cut. After which I made innumerable calls, and NO ONE answered. I think it's basic that people answer the phone and give the required information to the people who are coming from other places to Guwahati. The second problem was that after changing two rooms, the air conditioner did not work. There was no cooling and of course no other source of ventilation. The hotel needs to fix it. Baaring this, the restaurant staff was very considerate and helpful. I wouldn't say the same about the reception staff, their interaction is not one of care or concern.