Benton Vacations from $598

The room and staff were very nice. I have 2 issues. The bed was too hard. Hotel companies spend too much on "amenities" and skimp on the most important item in the room. The other problem is an unexpected $25 charge on my credit card. At check-in, I was told, "the charge was in case I used something. The charge would be refunded at checkout." Then at checkout, I was told, "Expedia would have to refund my $25." I didn't use anything and I didn't stay at "Expedia Inn!" I stayed at Homewood Suites by Hilton Shreveport/Bossier City, LA. I was disappointed and I will not return.

Hotel is beautiful, employees nice, accessible Starbucks, parking very convenient across the street, dinner was great. Room #1 had no hot water. Moved to room #2 which had hot water but shower head shook when turned on and it sounded like a freight train was on the other side of the shower.

Had a great time at Sam’s Town , staff and crew were amazing and friendly. Always experience the best Customer Service in Shreveport/Bossier and surrounding areas. Room could have been a little cleaner, but overall the stay was wonderful.

The property and room were fine. The breakfast was slim. The main issue is the hotel charged my credit card after I had paid Expedia for the room 5 days in advance. I had a 40 minute chat with Expedia and another 20 minute phone call to resolve the issue. The Expedia agent told me the hotel had charged Expedia’s virtual card for the room, but the hotel couldn’t see it and charged my card too. That is totally unacceptable, and should have been between the property and Expedia. Maybe next time, the hotel will contact Expedia and actually solve the issues and not make it my problem. I am giving the property benefit of the doubt that they weren’t trying to scam me. Barely.

I appreciate the ease of booking the room, even after a few adjustments prior to the visit. Everything during our stay was great. I appreciate the welcoming demeanor of the staff from the front desk to the room staff. The facilities were clean and comfortable, you can’t go wrong with hot showers and soft beds! We will be back!