Besenzone Vacations from $1,074

The hotel is not recommended for tourists. The hotel design was very cool, but the hotel lacks basic amenities. The bed was very hard, and only 2 pillows The staff did not provide the amount of water promised in the kitchen, so we had to buy our own. There was a kitchen, but no coffee maker, dishes, nor even cutlery. Just 2 glasses. Hot showers were also an issue. We totally ran out of hot water on the first morning, despite being fairly conservative. After that, we took minimalist showers The front desk manager was very stressed and it was a struggle to get a functional key remade. Her solutions were not workable for us, and it was difficult yo get her to adapt. We finally left to buy water while she did what she needed to do and then could make us a working key. The restaurant staff were wonderful and accommodating. She even made us coffee early, because we has to leave for the airport. She gave us spoons for the yogurt we had to buy. The location is very good, and the reason we chose this hotel. But, for the €, we did not get much

The front of house staff and valet team is excellent and customer obsessed. Kudos to them for being terrific. Regretfully, the property is run down, dusty and just not a five-star experience. Bathroom fixtures and faucets were rusted over and not clean. Floors and carpets were visibly dirty/dusty; common-area corridors were unkempt and cluttered. While the location is unmatched and some may find the artistic ambiance charming, the interior needs a major overhaul to be considered a high-end hotel.

Very nice hotel converted from historic cotton mill.

Charming hotel and excellent restaurant right on the lake. The owner and staff are very friendly and helpful! Highly recommend.

Room was clean, however walls are very thin and I had disturbed sleep almost every night. The first with neighbour talking in their room at 2:30 am, not loudly but I could hear every word. The second with torrential rain it sounded like there was a leak. Breakfast is very minimal. Dinner was priced very reasonably, if you love pizza this is the place for you. Staff were polite and helpful. Car parking available and given the cost of taxi's in Milan this would be the best choice for transport. Public transport not far away which again is considerably cheaper than taxi's. Short walk across the bridge to shops.