Betzdorf Vacations from $786

Very nice staff and hreat location

Great room and excellent location!

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Great hotel and amazing staff!

Lovely hotel. Everything is clean and well maintained. The majority of the staff are friendly and approachable. A great selection for breakfast. A glass or cup in the room would have been a nice, useful extra. Maybe even a bottle of water. Visitors should be aware that the hotel is on many different levels. Stairs are everywhere.