Big Bear Lake Tours

Very nice property in a great location. Short walk to the painted laidies, restaurants and shops on Divisedero. Bus stop right there to take directly to the Fillmore, Castro, lower Haight, or the Mission.

This was a good place for a quick trip to Santa Cruz. We stayed with our family of 5 for one night. There was plenty of space for all of us. They only have stairs so if you need an elevator you would need to request the first floor. The place is a bit run down however, if the only thing you need is a clean place with a bed to sleep in then this will work for you. The walking distance to the boardwalk was great. It made it easy for us to come and go as needed. Our room was right by the patio on the second floor where people would hang out and smoke. I wasn’t a fan of that because we could smell it in the room. The beds were not super comfortable but you get what you get for the price.

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!