Big Lagoon Vacations from $591

The room was shockingly dirty. The lobby is beautiful, but it gave us a completely different impression than the condition of the guest rooms which were absolutley discusting. I had actually paid to upgrade our stay to a suite, expecting a more comfortable and elevated experience. Instead, the suite was absolutely filthy. The room reeked of a musty, old-bathroom smell the moment we walked in. The floors were filthy and covered in stains. There were crumbs in the bed sheets in one of the beds, the sinks were visibly dirty, and the shower curtain had pink mold all over it. This wasn't a matter of the room simply being dated, it was a matter of basic cleanliness. We were in town for a wedding and had booked the hotel for two nights. After spending one night there, we were so uncomfortable that we packed up and left first thing the next morning. I politely asked if they would consider refunding the prepaid second night since we were leaving because of the condition of the room. The woman at the front desk was very nice and professional, but she explained that her boss would not allow a refund. I would absolutely not stay here again, and based on the condition of our suite, I cannot recommend this hotel to anyone who expects a clean and comfortable room. The photos may look beautiful, but our actual experience was just grimy. Thankfully, we were able to find another beautiful hotel in Ferndale and move there, which completely changed the experience of our trip.

Dirty, smelly, aweful place for the price

The host was extremely helpful in checking us in and showing us around the mansion with a mini-tour. The place is delightful and beautiful architecture! The history of the mansion is so interesting and there are several good seafood restaurants to eat at there is the town. The rooms are very comfortable and has places to put all your things. The restrooms are centrally located near the rooms and there was no problem with having a bathroom available whenever you need one. Showers are nice and even a nostalgic claw foot antique tub goes with the era the house was built in.