2/10 Terrible
Celia
Viaje familiar con niños
5 may. 2026
No le gustó: Servicio y personal
Upon arrival, I was informed that my reservation had been cancelled by the hotel because payment had not been received prior to my check in. When I explained to the employee that this reservation was to be paid upon check in at the property, she asked me to show her proof of this condition on Expedia which I did. While Expedia showed my reservation (that I had for weeks) as active, the employe and the manager refused to listen or attempt to understand. They made false statements which included that the manager called me and that Expedia had sent me an email. Neither happened. At no time did the hotel or Expedia call, text or email in an attempt to confirm payment or indicate that there was a problem with my reservation. The only emails I received were from Expedia reminding me about my reservation and then later asking me how my check in went. It was inconceivable that a hotel wouldn’t attempt to contact a customer before canceling their reservation and then not even let them know it was canceled. The hotel breeched the agreement to have the customer pay at the hotel. I was at the hotel trying to check in at 9:30pm with my young daughter for a volleyball tournament during one of the busiest weekends in the city. The hotel gave my room away and offered NOTHING to help me. I showed the employee my Expedia app which showed the booking as current and active. She couldn’t explain it. Both employees were so incompetent, disrespectful and dishonest. Worst hotel experience ever.
Celia
Se hospedó 2 noches en mayo de 2026