Ratings based on 269 Verified Reviews

4.4 out of 5
83% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2018
Baggi is bit taking time to arrive. Food is not supper good but overall is great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome!

Posted Apr 9, 2018
Great staff! Comfortable bed and superb service! The only complain is the mini pool in the villa looking a little dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler

If you want peace and quiet this is the place

Posted Apr 9, 2018
Pros: Location - peace and quiet. Sister hotels adjacent, with facilities that could be used (kids club, pools, restaurants etc).
Warm friendly staff, fantastic ambiance and setting. Lovely Villas and exceptional Spa experience. The beach setting is fabulous - just a little concerning to see "tar" (oil) on the beach - the staff were doing a lot of work to maintain this but we still ended up with tar on feet. The food and beverages are priced at the top end (equivalent to dining out in Singapore) which did surprise us a little. But the food, in particular, Safron restaurant was exceptional.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Instant relaxation

Posted Apr 5, 2018
Pros: The friendly, attentive service from the staff really made this hotel for me. An atmosphere of total rest and relaxation from the moment you arrive.
Cons: The restaurants were good but very, very expensive.
Location: Close to the ferry terminal and beach. However, its location at the very tip of the island makes exploration of other parts a lengthy prospect.
A very peaceful and relaxing place. The discreet but friendly staff was the highlight for me. We were always greeted with lovely smiles by every staff that crossed our path. You are pampered even at check-in, where you're offered a cold face cloth, a delicious ginger and lime drink and kueh lapis. We were upgraded to an Ocean Rock Villa on arrival, a bigger room closer to the shore. Although a little dated, the room and bathroom were spacious and immaculately kept and a turn-down service is offered every night. My 9 year old received a toy turtle from staff with every turn-down service. You fall asleep to the sound of waves crashing on the rocks below. Each villa has a private deck and jacuzzi, but it does become littered with leaves and flowers overnight so is unusable in the morning. However, it is thoroughly cleaned with room service every day. The buffet breakfast was terrific, offering a wide variety of both sweet and savoury options, but orders from the kitchen and coffee orders were forgotten a couple of times. Cold bottled water is brought to you as you're relaxing by the pool. The resort is quite spread out and hilly but the lovely staff drive you around in golf buggies. Just a word of warning: the roofs are traditional thatched roofs and obviously have little nooks and crannies. We were visited one night by what I thought was a gecko but discovered was actually a small bat looking to finish my cup of tea! Luckily the bed is covered by a mosquito net. Loved our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice private place with in the rain forest

Posted Mar 31, 2018
It was pleasent experience. The villa was near the sea and inside a forest. Plenty of restaurants and food was really good but little bit expensive. If you want a relief from concrete city life you wont go wrong by choosing banyan tree resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Charming resort with great privacy

Posted Feb 20, 2018
Pros: The resort ambiance and staff's service especially the chef custom-make the foods to cater to our special vege diet.
Cons: One of the jacuzzi in the room did not function properly but the staff did the repair the next day. The resort should do the check beforehand.
We enjoyed the privacy with the location of the ocean view pool villa up to the hill. It was stunning view with sunset and windy as it is been surrounded by the trees. Do expect some "visitor" like monkeys, garden snake..etc as we have been hug by the mother of nature! :) Overall 5-star rating for the experience!
Comment from Hotel Management
Mar 2, 2018 by Alpha Eldiansyah, Hotel Management
Dear Jane, I am delighted to read that we were able to create a magical memory for your special birthday. We are trying very hard to create very personal and special experiences for our guests making unforgettable memories and exceeding expectations. Your gracious comments on the team made me very proud, they are indeed very special and your account has reinforcing my belief into their professionalism and dedication. Let me assure you that compliments will be posted on the noticeboard and shared with everyone. I am looking forward welcoming you back soon for your next special occasion. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Frederik

Beautiful place, great views, personalised service

Posted Jan 3, 2018 on Hotels
We had a lovely stay here with our family in one two-villa room with private pool. Amazing property with splendid views and great services. We had Omas take great personal care of us, and I assume every room gets allocated their own personal service team. Great for short family get-aways.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 31, 2017
A great place to get away. Alpha (GM) and his staff are very accommodating. Many thanks to Brian and Kasir for their help during our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2017
Very good service from staffs. Bathroom was old and a bit dirty.
Comment from Hotel Management
Jan 9, 2018 by Puri, Hotel Management
Dear Traveler, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Banyan Tree service culture and standard of service. Your comments of bathroom cleanliness has been addressed personally to our Housekeeping Manager. I hope that we will be able to welcome you back soon again. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Eric

A Short Getaway at Banyan Tree Bintan

Posted Dec 13, 2017 on Hotels
Banyan Tree Bintan is an excellent getaway from a quiet time with love ones. The environment is great, staff are extremely friendly and helpful. Stayed in one the Villas on the rock, really enjoyed the smooth and calming sound of the waves at night.
Comment from Hotel Management
Dec 29, 2017 by Mohamed Hilmy, Hotel Management
Dear Eric, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Alpha Eldiansyah General Manager