"The rooms were very clean and modern! Great food! Friendly staff!…""The rooms were very clean and modern! Great food! Friendly staff!WW…"

Reviewed on Mar 22, 2021

"Not impressed. After months of being couped up, we decided to splurge on an historic, beach-front property in Santa Monica. While the architecture and design was enjoyable, and the staff friendly (if not somewhat inept) we experienced a number of off-putting elements that put a dent in the trip. We were told the rooftop bar would be closed, but it was never mentioned poolside service had been cancelled. Even locating a pool towel took 3 calls to the front desk. In-room TVs were broken, and a call to fix went unanswered. In opening the queen sofa sleeper, it was clear it had not been cleaned since a previous guest, with visible dirt on the top sheet. We had high hopes but not likely to return to this property.…""Not impressed. After months of being couped up, we decided to splurge on an historic, beach-front property in Santa Monica. While the architecture and design was enjoyable, and the staff friendly (if not somewhat inept) we experienced a number of off-putting elements that put a dent in the trip. We were told the rooftop bar would be closed, but it was never mentioned poolside service had been cancelled. Even locating a pool towel took 3 calls to the front desk. In-room TVs were broken, and a call to fix went unanswered. In opening the queen sofa sleeper, it was clear it had not been cleaned since a previous guest, with visible dirt on the top sheet. We had high hopes but not likely to return to this property.WW…"

Reviewed on Apr 4, 2021