"The Fairmont Mara Safari Club was an unforgettable experience, enhancing our 10th wedding anniversary. Hannah Gitau and Miriam Akhonya’s communication and attention to detail, along with the staff’s care, made our stay smooth. Charles and Eddie’s orientation was excellent.
Our room had a welcome message from Jackson and team, who kept it stocked and clean. We had a stunning view of hippos from our room. Staff recognized us by name in the lobby, and David at the bar knew our drink orders. Rose, our server, was attentive, and other staff like Shiko, Kilonzo, and James contributed to our experience.
Game drives with Alfred and Steve were highlights, spotting the Big Five and exceeding expectations. On our last day, Lamson and Steve made the drives exciting. William, Mary, Winny, and others made us feel like family.
We cherished the boma dinners and surprise celebrations. We hope the staff are recognized for their work and interns can join the team. Thank you for an amazing experience.
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