"Based on the photos in the app, I expected a clean, updated room. What I got looked like the “before” version of a renovation that never happened.
The headboard was so dusty there was already a handprint left in it from previous guests, which left nothing to the imagination and someone had thoughtfully stuck a piece of gum to the side of it. The “down” comforter didn’t even fit the bed, leaving the mattress exposed.
Maintenance clearly isn’t a priority either. The bathroom door frame was splintered and damaged, the molding was falling apart, and the toilet ran nonstop (can’t say I blame it) and wobbled when you sat down. The “new” bathroom flooring was dirty, and the carpet in the pet-friendly room smelled strongly of urine with visible stains.
Between the noise outside and the constantly running toilet, it wasn’t exactly restful.
If the room actually matched the photos, this could have been a decent stay. Unfortunately, the reality was very different.
Management may want to review the condition of the room. "