Aro Palace Hotel

Photo gallery for Aro Palace Hotel

Featured Image
Indoor pool
Indoor pool
Terrace/Patio
Terrace/Patio

Overview of Aro Palace Hotel

Aro Palace Hotel

5 out of 5

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
27 Eroilor Boulevard, Brasov, 5000000

Explore the area

  • Popular LocationPiata Sfatului5 min walk
  • Popular LocationBlack Church11 min walk
  • Popular LocationSaint Nicholas Church19 min walk

Choose dates to view prices

About this area

Brasov

Located in Brasov, Aro Palace Hotel is in the city center. Poiana Brasov Ski Resort and Predeal Ski Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Mount Tampa and Cheile Râșnoavei. Paradisul Acvatic and Parc Aventura Brasov are also worth visiting.

What's nearby

  • Piata Sfatului - 5 min walk
  • Council House - 5 min walk
  • Black Church - 11 min walk
  • Saint Nicholas Church - 19 min walk
  • Mount Tampa - 5 min drive

Getting around

  • Brasov Station - 4 min drive
  • Henri Coanda Intl. Airport (OTP) - 139 min drive

Restaurants

  • Prato — 4 min walk
  • Dr. Jekelius Pharmacy Café — 4 min walk
  • Pilvax — 4 min walk
  • Am Rosenanger — 4 min walk
  • Trattorian Artisan Food — 4 min walk

About this property

Aro Palace Hotel

Luxury Brasov hotel in Brasov Old Town with restaurant
This smoke-free hotel features a restaurant, an indoor pool, and a bar/lounge. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. All 195 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, LCD TVs come with cable channels, and guests will also find room service and hair dryers.
Aro Palace Hotel offers 195 air-conditioned accommodations with minibars and safes. 80-cm LCD televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Brasov hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Indoor pool

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Romanian

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Free cribs/infant beds
  • Heating

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Entertainment

  • 80-cm LCD TV
  • Cable channels

Food and drink

  • Minibar

More

  • Desk
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for RON 45.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: RON 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Aro Hotel
Aro Palace
Aro Palace Brasov
Aro Palace Hotel
Aro Palace Hotel Brasov
Hotel Aro
Hotel Aro Palace
Aro Palace Hotel Hotel
Aro Palace Hotel Brasov
Aro Palace Hotel Hotel Brasov

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 48 out of 83 reviews
5 - Excellent 58%
Rating 4 - Good. 20 out of 83 reviews
4 - Good 24%
Rating 3 - Okay. 6 out of 83 reviews
3 - Okay 7%
Rating 2 - Poor. 3 out of 83 reviews
2 - Poor 4%
Rating 1 - Terrible. 6 out of 83 reviews
1 - Terrible 7%

4.4/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location in the heart of old town Good breakfast buffet Everything else beyond comprehension: the condition of the property hasn't changed since the building was constructed in 1970th or 1980th. Very dirty carpets, disgusting furniture, pillows made of concrete, no power outlets in rooms etc. It's not clear why a large city like Brasov can't afford a decent downtown hotel. No ac since the AC is turned off in the entire building!!! Plus, 30 bucks per parking is a rip off, it isn't even a vallet. Nobody would greet at the door or help with the luggage to the room. We had to fight for room cleaning and by the end of the day (11pm) only 1 room out of 2 received new towels and no shampoo. Do not recommend.
Stayed 3 nights in Sep 2021

1/5 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and the bathrooms are very clean. The whole facility is welcome you from the outside totheinside
Stayed 3 nights in Jul 2021

5/5 Excellent

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent,clean,friendly People ,great location,beautifull city☃️☃️☃️☃️☃️☃️☃️☃️
Stayed 1 night in Jan 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the restaurant had great food for NYE
Stayed 3 nights in Dec 2020

2/5 Poor

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast Not Included
Check in went really well the young guy at the desk was very nice and professional. The hotel is beautiful, and as I requested they gave me a room with a pretty good view! The second morning I stayed there, I was half way into my breakfast, as a matter of fact I was getting my second cup of cafe, when one of the servers asked me out loud what my room number was and told me I hadn’t paid, I kindly told her breakfast was included in my reservation, she did not let me get back to my seat before following me and speaking loudly about how I haven’t paid and I need to pay. The problem I have is I am paying almost 200usd to stay per night, even if breakfast was not included, she was acting as if I was trying to steal a breakfast from the hotel. That service really turned me off, after the lady charged my room, I ended my breakfast before finishing so I could go get my phone from my room to show an email that I had received prior to checking in saying “breakfast is the only service I had with my reservation” at the end I was not charged, but the lady did not as much as apologize for her mistake. That was enough to make me end my stay there 2 nights early knowing I would not be refunded.
Stayed 4 nights in Dec 2020