Brillion Vacations from $469

Professional experience

There was always a friendly smiling face to help with anything. Everything seems well maintained but showing a little age. There are 2 whirlpools in working order. The water park was bustling from open to close and fun for all ages. Only a few minor cleaning details in our room. And for a room that could "hold 6" the actual bathroom was small. Separate sink did allow a better use of space.

We liked it was modern & clean. What we didnt like was there is no front desk person all day & night. You have to go to the hotel next door to check in & out. Can’t check out on phone. Plus if you want ice, coffee, & breakfast, you have to go to the hotel next door. Good thing is nobody can get in without a key. I was nervous about no one attending front desk area. The price was reasonable through Expedia. Other people were paying over $200 a night in the hotel next door. It was a Saturday night. We paid $136 total. I think the pool was next door also. Our shower head needs replaced. We told them at front desk ( at hotel next door) Can’t imigine staying at this hotel in the winter time. Walking across the parking lit, back & forth!! Unreal.

Would have been helpful if the elevator was in working order.

The shower was exquisite (and def a showroom for marketing purposes), the staff were extremely friendly (they gave me a complimentary box of chocolates for my birthday), the bathroom was lovely, and the furniture was luxurious. However, please note that if you buy the $150 room service gift (berries and cheese), it’s smaller than you think and what is offered looks quite different from the picture online. While the room was comfortable, it was fairly small, has no HDMI port (Bluetooth projection only), no microwave, and the smallest of mini fridges hidden in a cabinet. The guests staying at the hotel were as lovely as the staff, but the older guests who come in just to drink at Taverne in the Sky are absolutely egregious, rude, and loudly judgmental of those that they “feel don’t belong”. While the food in their cafe tasted very rich, the chai latte and food aren’t worth the price. You’re within walking distance of Titletown (the selling point) with far tastier and better priced foods. I cannot stress enough how amazing and accommodating the staff were, loved them, but the demographic of customers at Taverne in the Sky were enough for me to have made this my only stay here. I love staying in luxurious hotels, but the Köhler family could also stand to provide free amenities for the price of the stay. Nothing is free, everything is an additional obnoxiously-priced add-on, and money isn’t even an issue for me. There’s nothing balancing out the price of the room to stay here.