Tetbury Road, Old Sodbury, Chipping Sodbury, Bristol, England
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We had a lovely stay at the cross hands old sodbury
We checked in and on arrival we where told breakfast was between 7.00 am & 10.00 am
So that was fine but on the Saturday we wanted breakfast at 7.00 as we where showing dogs in a dog show at Bath
Only to be told breakfast was between 8.00 and 10.00 on a weekend
So we had to miss breakfast As we had to leave at 8.00 am
Wasn’t happy as I had paid for two breakfasts which we didn’t get
Stephen
Stayed 2 nights in May 2024
8/10 Good
Sarah
Business traveler
May 18, 2024
Liked: Cleanliness, staff & service
It was a very comfortable room, but a litte dated and scruffy round the edges. the staff were all really good - cheerful (moslty!) and friendly which helps a lot. I had a room on the ground floor which opened into the car park so wasn't keen on leaving the window open - it didn't have a lock 'airing' mode, but not a big deal. It felt safe enough. Food options were ecellent and the meal I had was great value for money.
Sarah
Stayed 1 night in May 2024
Response from Donna on May 20, 2024
Thank you Sarah for taking your time to leave us such a great review, we are glad you enjoyed your stay and hope to see you again
8/10 Good
David
Traveled with partner
Apr 4, 2024
Liked: Cleanliness, staff & service
Breakfast was very poor everything was overcook and not hot
David
Stayed 4 nights in Mar 2024
Response from Donna on Apr 4, 2024
Thank you David for taking your time to leave us a review, your feedback is appreciated
The woman who checked us in wasn't friendly or helpful. We asked if we could buy a sandwich or anything to eat. The time was 16.45. It said on the details that food was available until 9 pm. The woman told us NO we were too late and there was no tables available for a meal. The skirting boards where chipped, the room was cold, we turned on radiators which had cobwebs on the top and back of them. We asked for a blanket NO BLANKETS. We asked for an extra Duvet NO DUVET. We had to sleep in our thermals. The bed was clean. The young Barman was friendly and all we had to eat was crisps and a drink. We didn't have breakfast.
Desmond
Stayed 1 night in Feb 2024
Response from Donna on Mar 2, 2024
Thank you Desmond for taking your time to leave us a review, I am sorry to hear that your visit was not up to our usual standards. If you would like to discuss this further please contact the hotel directly
Very clean and tidy food superb. One beer can and mouse bate box in my room which i did not appreciate. I would stay again.
Simon
Stayed 1 night in Jan 2024
Response from Donna on Mar 2, 2024
Thank you Simon for taking your time to leave us a review
10/10 Excellent
David
Jan 31, 2024
David
Stayed 1 night in Jan 2024
Response from Donna on Feb 1, 2024
Thank you David for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again
10/10 Excellent
Jason
Jan 23, 2024
Jason
Stayed 1 night in Jan 2024
Response from Donna on Jan 24, 2024
Thank you Jason for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again
4/10 Poor
Andrew
Jan 14, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Not Great
If you’re a light sleeper don’t try this hotel.. Creeking floor boards, thin walls and noisy banging doors will keep you awake. Tired chain hotel with average rooms, dripping taps and broken shower hose. Nice location though…
Andrew
Stayed 2 nights in Jan 2024
Response from Donna on Jan 24, 2024
Thank you Andrew for taking your time to leave us a review, your feedback is appreciated and we hope to see you again
6/10 Okay
Bryan
Business traveler
Dec 22, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisey neighbours
Very noisey at night , tap dripping every night and in need of a good overall in general
Bryan
Stayed 4 nights in Dec 2023
Response from Donna on Dec 22, 2023
Thank you Bryan for taking your time to leave us a review, your feedback is always appreciated. I am sorry to hear about the tap and will look into getting this fixed.
Lovely room, friendly staff and ticked all the boxes for an overnight stay for work in Bath.
Lovely old building which gave a quirkiness that I prefer over a modern, purpose built hotel. High ceilings, sloping floors and beautiful wooden beams. My room had a very comfortable bed and stylish furnishings. And the staff were friendly and helpful.
Decor is a little tired and some of the food choices on the menu weren’t available on the night I stayed.
Would book again
Sandra
Stayed 1 night in Dec 2023
Response from Donna on Jan 24, 2024
Thank you Sandra for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again
8/10 Good
Hannah
Traveled with family
Nov 28, 2023
Liked: Cleanliness, staff & service
Staff were great and very friendly. Property is a little tired and needs some mending and painting but for a nights stay close to Bath it was excellent value.
Hannah
Stayed 1 night in Nov 2023
Response from Donna on Nov 28, 2023
Thank you Hannah for taking your time to leave us a review. I have passed your comments over to our property team
We checked in and they insisted we pay before we see the room, we now know why. Dirty, unclean rooms, marked tea cups. Bathroom door did not shut nor did shower cubical, door off runners. Noisy and had a musty smell.
We nearly didnt stay but were 3 hrs away from home
Neisha
Stayed 1 night in Nov 2023
Response from Donna on Mar 2, 2024
Thank you Neisha for taking your time to leave us a review, I am sorry to hear that your visit was not up to our usual standards. If you would like to discuss this further please contact the hotel directly
6/10 Okay
Steven
Traveled with partner
Nov 23, 2023
Liked: Staff & service
It was convenient and reasonably priced, but it was very cold in the room and there was loud music playing all night
Steven
Stayed 2 nights in Nov 2023
Response from Donna on Nov 24, 2023
Thank you Steven for taking your time to leave us a review. I am sorry to hear that your stay was no up to our usual standard and am still investigating as to where the music was coming from
Thank you Sharon for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again
6/10 Okay
Graham
Business traveler
Oct 17, 2023
Liked: Cleanliness
Disliked: Room comfort
Don't like cold showers
The hotel itself is decent enough. Room comfortable, but no hot water in the shower in the morning. Reported to reception and met with the standard "I do apologise" which roughly translated means "oh well, not much you can do about that now". Poor.
Graham
Stayed 1 night in Oct 2023
Response from Donna on Oct 18, 2023
Thank you Graham for taking our time to leave us a review, we are investigating as why there was no hot water
My second stay. Ticked all my boxes, comfort, good bed and shower, great steak, well kept beer. As always, maybe 1 more front of house staff member would not go amiss. Everyone friendly and pleasant. Will stay again when next in the area. Love the garden in the sun.
Steve
Stayed 1 night in Aug 2023
Response from Donna on Aug 18, 2023
Thank you Steve for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again
The staff at cross hands were so accommodating towards my needs this trip. I was attending a wedding that started at 12 and they allowed me to pick up my key on the understanding my room was not yet prepared and so didnt have access so I didnt have to return to check in. A small gesture that was a great help and allowed me to enjoy the day.
The room was simple but spacious and came with a fan to help keep cool on a humid night.
Erin
Stayed 1 night in Jul 2023
Response from Donna on Jul 11, 2023
Than you Erin for taking your time to leave us such a excellent review, we are glad you enjoyed your visit and hope to see you again
8/10 Good
Jennifer
Business traveler
Jul 10, 2023
Liked: Cleanliness, staff & service, room comfort
Great quiet location.
Lovely quiet area with ample parking. Hotel room and furnishings can be updated but the water pressure was excellent.
Jennifer
Stayed 3 nights in Jul 2023
Response from Donna on Jul 11, 2023
Thank you Jennifer for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again
Good food, and friendly staff. Single room was OK although wasn’t keen on the broken window latch for a ground floor room…
Plenty of parking and easy to get to, just 15 mins from Bristol..
Anthony
Stayed 1 night in Jul 2023
Response from Donna on Jul 11, 2023
Thank you Anthony for taking your time to leave us such a great review. We will look into the window latch and hope to see you again
6/10 Okay
Terence
Traveled with partner
Jul 6, 2023
Liked: Cleanliness, staff & service
Room was in need of redecoration and old single glazed windows were in poor condition.Beds were comfortable and it was very quiet.
Terence
Stayed 2 nights in Jul 2023
Response from Donna on Jul 6, 2023
Thank you for taking your time to leave us a review, your feedback is appreciated. I have passed your comments over to our property team
8/10 Good
Jason
Jul 4, 2023
Jason
Stayed 1 night in Jul 2023
Response from Donna on Jul 5, 2023
Thank you Jason for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again
10/10 Excellent
Clive
Jul 3, 2023
Clive
Stayed 1 night in Jul 2023
Response from Donna on Jul 4, 2023
Thank you Clive for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to see you again
2/10 Terrible
Richard
Jun 19, 2023
Richard
Stayed 1 night in Jun 2023
Response from Donna on Jun 20, 2023
Thank you Richard for taking your time to leave us a review, your feedback is appreciated
Ideal property to stay at when attending an event at Westonbirt Artobortum. Very friendly and welcoming staff.
Plenty of parking and is on a quiet location where you can sit back and relax in the garden.
Will definitely bexreturning
Deborah
Stayed 2 nights in Jun 2023
Response from Donna on Jun 17, 2023
Thank you Deborah for taking your time to leave us such a great review. We are glad you enjoyed your stay and hope to see you again
4/10 Poor
John
Jun 9, 2023
Liked: Cleanliness, staff & service, room comfort
John
Stayed 2 nights in Jun 2023
Response from Donna on Jun 10, 2023
Thank you John for taking your time to leave us a review, your feedback is always appreciated
8/10 Good
Emma
Jun 5, 2023
Emma
Stayed 2 nights in May 2023
Response from Donna on Jul 4, 2023
Thank you Emma for taking your time to leave us a review your feedback is appreciated
Thank you Paul for taking your time to leave us such a excellent review. We are glad you enjoyed your stay and hope to se you again
8/10 Good
Angela
Traveled with group
May 30, 2023
Liked: Staff & service
Helpful friendly staff . Excellent safe parking . Loved the adjoining ‘ancient orchard ‘.room ok though rather too warm . Please think about lighter weight duvets for summer!
Angela
Stayed 1 night in May 2023
Response from Donna on May 30, 2023
Thank you for taking your time to leave us a review, we are glad you enjoyed your stay and hope to see you again
Very poor service was phoned up to let me now no hot water was promised it would be fixed next day no call second day on my arrival back at hotel from work 7 .oclock to find still no hot water only to be told you would have to see manager in morning boiled kettle to fill sink for a wash i booked myself another hotel for the rest of my stay seen manager in morning who gave me a refund for the night i was not staying and £20 for my 2 nights of no hot water
Verified traveler
Stayed 3 nights in May 2023
Response from Donna on May 30, 2023
Thank you for taking your time to leave us a review your feedback is appreciated
4/10 Poor
Mark
Apr 13, 2023
Mark
Stayed 1 night in Apr 2023
Response from Donna on Apr 15, 2023
Thank you Mark for taking your time to leave us a review, your feedback is appreciated
10/10 Excellent
Pavitar
Apr 10, 2023
Pavitar
Stayed 2 nights in Apr 2023
Response from Donna on Apr 12, 2023
Thank you for taking your time to leave us a excellent review. We are glad you enjoyed your stay and hope to see you again