Brockway Vacations from $569

The staff was awesome.

When we first arrived, it became clear that the staff seriously needs training on how to treat customers regardless. There was some sort of rudeness from the staff during both check-in and checkout. While the rules they mentioned might be true, the way they explained them was not welcoming —for example: ‘World of Hyatt doesn’t matter, whether Discoverist or Globalist, you have to leave at 10 AM.’ We never felt welcomed for highly-rated, luxury ski resort property. The staff member insisted on asking us certain confirmations. They really need more self-confidence, and their boss needs to coach them. At checkout, I asked for a receipt and wanted to confirm if I had been charged a resort fee. The receptionist said I hadn’t been charged a resort fee and would print my receipt. However, another staff member stepped in and said, ‘We don’t give receipts here. You should get answers to your questions by calling Hyatt. She then prevented the other staff member from answering my questions. We found the room clean, but the furniture on the balcony was very dusty. We wanted to use the washer and dryer, but unfortunately, there was an underwear left in the dryer from a previous guest, so we did not use the dryer in the room.

I really enjoyed the stay at this hotel. The room was very nice and clean and the hotel was in a great location for places I was going. The staff was really nice and everything I needed was available during my stay. I would recommend this place for a Reno visit.

This is our second time staying at Edgelake and we love staying in these condos by the lake instead of a tiny hotel room. Relaxed home away from home style stays that help save money from eating out on vacation with the full kitchen. This unit was a little outdated and we couldn't control the temperature, which oddly enough meant we were to hot all night. Nothing wrong with the beds, per se, but not too my liking and I didn't sleep well. But it's literally on lake Tahoe and close to Northstar which check two big boxes for me in addition to a much more relaxing option than hotels. We will likely stay here again but would love to see a little upgrading.