Hotel Dann Carlton Bucaramanga

Photo gallery for Hotel Dann Carlton Bucaramanga

Featured Image
Outdoor pool, pool umbrellas
Indoor Spa Tub
Indoor Spa Tub
Premium bedding, minibar, in-room safe, individually decorated

Overview of Hotel Dann Carlton Bucaramanga

Hotel Dann Carlton Bucaramanga

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Calle 47 No 28-83, Bucaramanga, Santander, 680003

Explore the area

  • Popular LocationLas Palmas Park3 min walk
  • Popular LocationLa Flora Ecological Park17 min walk
  • Popular LocationAntonia Santos Park18 min walk
  • AirportBucaramanga (BGA-Palonegro Intl.)24 min drive

Choose dates to view prices

About this area

Bucaramanga

Located in Bucaramanga, Hotel Dann Carlton Bucaramanga is in the city center. Eco Park Hill of the Blessed Sacrament is a notable landmark, and the area's natural beauty can be seen at La Flora Ecological Park and Eloy Valenzuela Botanical Garden. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Las Palmas Park - 3 min walk
  • Corfescu Theater - 15 min walk
  • La Flora Ecological Park - 17 min walk
  • Holy Family Cathedral - 17 min walk
  • Antonia Santos Park - 18 min walk

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 24 min drive

Restaurants

  • City View — 1 min walk
  • Taikinsa — 1 min walk
  • Al Carbón — 3 min walk
  • Saxo Pub Palmas — 3 min walk
  • El Garaje — 4 min walk

About this property

Hotel Dann Carlton Bucaramanga

4-star business-friendly hotel in the business district
At Hotel Dann Carlton Bucaramanga, you can look forward to free full breakfast, a roundtrip airport shuttle, and a rooftop terrace. Treat yourself to hydrotherapy, a massage, or a body treatment at Elixia Spa, the onsite spa. Enjoy local and international cuisine and a poolside location at the two onsite restaurants. In addition to a hair salon and laundry facilities, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Free self parking
  • A front desk safe, concierge services, and a 24-hour front desk
  • A computer station, luggage storage, and multilingual staff
  • Guest reviews speak highly of the dining options, helpful staff, and location
Room features
All 135 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Sofa beds and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with satellite channels
  • Refrigerators, daily housekeeping, and desks

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 1 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 6:00 AM–10:00 AM
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (5264 square feet of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: COP 190000
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 1 days prior to check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to January 16 2022 (dates subject to change):
  • Dining venue(s)
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: COP 40000 per person (one-way)
  • Late check-out fee: COP 190000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with pets must present their pet's current vaccination record.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Dann Carlton Bucaramanga
Hotel Dann Bucaramanga
Hotel Dann Carlton Bucaramanga

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 453 out of 720 reviews
5 - Excellent 63%
Rating 4 - Good. 199 out of 720 reviews
4 - Good 28%
Rating 3 - Okay. 39 out of 720 reviews
3 - Okay 5%
Rating 2 - Poor. 12 out of 720 reviews
2 - Poor 2%
Rating 1 - Terrible. 17 out of 720 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always enjoyed Dann Carlton Hotels. I particularly enjoy the Bucaramanga Dann Carlton. The hotel is elegant, the rooms are great, but it's the staff that stands out. So helpful, so attentive, so friendly. Wonderful.
Stayed 2 nights in Jan 2022

3/5 Okay

Traveled with partner
The room has a terrible smell. The Christmas party buffet was very unorganized. A lot if people without any Covid’s protocol. The breakfast menu was the same every single day.
Stayed 8 nights in Dec 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I had a problem with my app /key card And had to go back to reception to fix the problem all the time
Stayed 4 nights in Dec 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general el hotel es bueno. Tiene algunos detalles que no lo hacen el mejor hotel. El aire acondicionado nunca baja a menos de 21 grados Celsius. Para alguien que viene de clima frío es extremadamente caliente. En el baño no hay pañuelos de papel (Kleenex) y tampoco hay toallas pequeñas. Solamente ofrecen las toallas grandes del cuerpo y una toalla para las manos. Las personas en la recepción no son muy amables. Lo miran a uno entrar y salir del hotel y no saludan. Si se compara con el servicio en el Hotel EK en Bogotá, el servicio no es bueno. La única persona que se destaca por su amabilidad es el botones Reinaldo. Gracias Reinaldo por ser tan amable con nosotros y estar pendiente cada vez que llegábamos o salíamos del hotel. Nuestra habitación era la 804.
Stayed 2 nights in Dec 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service
The staff is very annoying. They are rude. We brought a 6 pack and sodas from the store and they dis not want us in the hotel comusing things from the outside. Don't even think about ordering pizza
Stayed 1 night in Dec 2021