Burford Vacations from $1,567

“Despite any challenges or inconveniences caused by facilities or noise, the exceptional hospitality and service at Chesham Apartments, Building 17, more than compensate. In a tough economic climate, the dedication of the personnel—Sobreina, Abdulrahman, La Bedraa, La Veina, and Balash—has elevated the experience beyond that of many five-star accommodations. All credit goes to the outstanding staff, excluding any building or furniture-related concerns.”

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Only complaint was the shower bath, difficult and dangerous to enter as it was a high bath to go over, and a metal rail on the floor that ran along tub and in front of sink that irritated your feet in front of sink.

Overall the experience was as expected from the Taj. Friendly and helpful staff. Rooms are clean , a little on the smaller side for a 5 stat hotel. The breakfast buffet quality has gone down though.

Amazing staff and service! Loved it! Rooms were specious and beautiful, lobby and restaurants were always filled with fresh flowers, so gorgeous! Thank you for the best stay in London!