9.4/10 Exceptional! (837 reviews)
Property has a great deal of potential. It was however not very well ran. All the staff is mostly very friendly and outgoing, however there doesn't seem to be a lot of management or experience. We asked repeatedly for housekeeping, and were only able to get it once during our week long stay. House keeping consisted of switching out towels and emptying trash. No beds made or linens switched. The pool was super dirty. It was so cloudy day 1 that you couldn't see the bottom. Day 3 the pool company shocked the pool and cleaned the filters and all the stuff sunk to the bottom, but then it was never vacuumed out and the filters could definitely not process it all. Since the pool was one of the main reasons we booked the property we were bummed to lose this amenity. Breakfast was super cute and we thought they did a good job with the offerings. Again though you had to ask staff for everything. I always had to ask for coffee to be made, and if I could get oatmeal, spoons, plates, etc. While friendly staff was not very motivated. We thought the property was cool. Our room was laid out well and for the price totally met our expectations, as did the amenities in the courtyard, had we been able to use them. Live music was cool. It was a lack of upkeep and services provided that missed the mark for us. Friends staying in another room had a lot of problems with spiders that were not taken care of. They were given a bottle of "off" to use, so their experience was definitely not good.
Reviewed on Jun 29, 2025
