Viajes a Burnside Todo Incluido Vuelo + Hotel

The hotel was a nice hotel and unique with its design of interior rooms with balconies. It had a charming Kentucky feel. The issue was the cleaning of the room. We checked in on Thursday and had to extend our stay, upon check in, until Sunday. After the first night, our room was not cleaned and when asked, I was told by the young man at the front desk that we had to request the room to be cleaned. We travel a lot and I have never heard of this. Also, it was not told to us upon check in, nor when we made the reservation. I cleaned the room myself that night. When we went to dinner, I stopped by the front desk and was told by the other person at the front desk that we didn’t have to make a request to have the room cleaned. So we were getting different information from staff working for the same company. They did clean our room while we were out on Saturday; however, they didn’t go a good job. They left the dirty drinking glasses on the table; didn’t provide clean glasses; didn’t vacuum; didn’t straighten the couch; didn’t provide new bottle water, etc., etc. etc. Unfortunately, this left an unfavorable impression. I will say that Margot, at the front desk, was awesome! Very pleasant and tried to be as helpful as possible.

Estamos de vacaciones y el lugar estaba las habitaciones limpias y el personal amable,el desayuno de todo

I am writing to express my disappointment with my recent stay at the Lexington Elwood Hotel & Suites, which I booked through your website from January 7th to January 9th, 2025 After a long journey that began at 3:00 am, I arrived at the hotel looking forward to taking a relaxing bath in the tub. However, upon entering the bathroom, I was unpleasantly surprised to find the area around the soap dish to be in a state of poor cleanliness, with visible mold present. I reported this issue to the front desk staff the following day and requested that the bathroom be cleaned. Unfortunately, upon returning to my room, I found that the issue had not been addressed. Given the subpar cleanliness and service I experienced during my stay, I would like to request a compensation for the inconvenience and discomfort caused. I would appreciate it if this compensation could be credited to my (link unavailable) account through the app, in the form of a voucher or credit towards a future booking. I expect a higher standard of cleanliness and service from a hotel, especially one that I booked through your website. I hope that you will take my feedback into consideration and take necessary steps to ensure that the hotel maintains a higher standard of cleanliness. Please respond to this email] and let me know the actions you will take to address this issue.

Excelente