Indoor pool, sun loungers

Reviews of Days Inn by Wyndham Calgary Airport

2 out of 5
Days Inn by Wyndham Calgary Airport
2799 Sunridge Way NE, Barlow Trail & 16th Ave N, Calgary, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 522 out of 1291 reviews" "
Rating 8 - Good. 408 out of 1291 reviews" "
Rating 6 - Okay. 189 out of 1291 reviews" "
Rating 4 - Poor. 94 out of 1291 reviews" "
Rating 2 - Terrible. 78 out of 1291 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is great!
Stayed 1 night in May 2024

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing so friendly n helpful.room was big n roomy n comfortable.Disappointing the hot tub was out of commission.And a hiccup in the internet .Over all thumbs up .A hot Breakfast was a nice touch .egg’s sausage hash browns toast or English muffins pancakes yogurt fresh fruit muffins n cereals .l am celiac but l made it work .one thing l would suggest is fix curtains in all windows n clean entrance glass doors n glass windows n do some clean up out front of hotel.it needs some TLC.I will definitely stay here again
Stayed 2 nights in May 2024

6/10 Okay

Lee

Disliked: Staff & service, amenities
One elevator is ridiculous when cleaning people using it while everyone is trying to get breakfast or check out
Stayed 4 nights in May 2024

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
N
Stayed 1 night in May 2024

6/10 Okay

Henok

Traveled with family
Liked: Cleanliness, amenities
Breakfast could be improved. It would be better if you use freshly cracked eggs. Instead of taste less precooked. Rooms were not too bad and was very clean.
Stayed 2 nights in May 2024
Response from Guest Services on May 9, 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments regarding our breakfast options and cleanliness. We apologize if the breakfast did not meet your expectations, and we will take your suggestion into consideration for improvement. We're glad to hear that you found the rooms to be clean.If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We value your input and hope to have the opportunity to provide you with a more satisfactory experience in the future.Warm regards,

4/10 Poor

Sylvia

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Guest Services on May 9, 2024
Dear Guest,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve or if you have any concerns you'd like to address, please feel free to share them with us. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to exceed your expectations in the future.Warm regards,

2/10 Terrible

reshmi

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
it wasnt clean
Stayed 1 night in May 2024
Response from Guest Services on May 9, 2024
Dear Guest,We sincerely apologize for the cleanliness issues you experienced during your stay. Providing a clean and comfortable environment for our guests is our top priority, and it's disappointing to hear that we fell short of meeting your expectations in this regard. Please rest assured that we take your feedback seriously and will address the cleanliness concerns with our housekeeping team to prevent such issues from occurring in the future.If there's anything else you'd like to share or if there are any specific areas that require immediate attention, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're committed to making things right for you. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Warm regards,

10/10 Excellent

Kima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet property with stores near by, loved the staff they were all so kind.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 5, 2024
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our property and found it to be quiet with convenient nearby stores. We're especially thrilled that you loved our staff and found them to be kind. Providing excellent service with a warm and friendly demeanor is important to us, and we're glad that our team made a positive impression on you.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay!Warm regards,

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 5, 2024
Dear Guest,Thank you for your feedback! We're glad to see that you had a positive experience during your stay. If there are any areas where we can improve and make your next visit even better, please feel free to let us know. We value your input and hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, the pool and hottub are nice, taken care of and the rooms are big
Stayed 1 night in May 2024
Response from Guest Services on May 5, 2024
Dear Guest,Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience with our staff and enjoyed our pool, hot tub, and spacious rooms during your stay. Providing excellent service and comfortable amenities is our top priority, and we're delighted that we met your expectations in these areas.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back for another wonderful stay!Warm regards,

8/10 Good

Heng

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 4 nights in Mar 2024
Response from Guest Services on May 5, 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you found our location convenient during your stay. If there are any areas where we can improve and make your next visit even better, please feel free to let us know. We appreciate your input and hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Candi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool for my two kiddos. Clean and tidy enough. We had a good stay here and will book again in the future!
Stayed 2 nights in Apr 2024
Response from Guest Services on May 5, 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you and your children enjoyed our pool facilities during your stay. Ensuring a clean and tidy environment for our guests is a top priority for us, and we're delighted that you found everything satisfactory. We're glad to hear that you had a good stay overall and that you plan to book with us again in the future. We look forward to welcoming you back and providing you with another enjoyable experience!Warm regards,

2/10 Terrible

Kristen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dingy and in poor condition. Holes in the walls, old AC, tiny outdated tv. The bathroom door didn’t close AT ALL and you had to really pull on the main room door; my brother just pushed it open! When we checked in they gave us the room but when we got in, it was not even close to the right room. We had booked a king suite and they put us in a tiny room with a double bed - did they really think we wouldn’t notice the wrong room? PS they only gave one robe lol Tiny little hot tub, pool was okay. No towels both days we went into the pool, had to go to the front desk. Cheapest “nice” hotel but not worth the money. Book elsewhere!!!
Stayed 2 nights in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your recent stay with us. It's disheartening to hear that your experience fell far short of our usual standards, and we deeply regret any inconvenience or disappointment caused.Your feedback regarding the condition of the room, amenities, and service lapses has been noted, and we will immediately address these concerns with our team to prevent similar occurrences in the future. Ensuring our guests' comfort and satisfaction is our utmost priority, and we are truly sorry for failing to meet your expectations.We understand your frustration, and we appreciate you bringing these matters to our attention. Please know that your comments will be taken seriously as we strive to improve our services and facilities.If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to contact us directly. We value your feedback and hope to have the opportunity to restore your confidence in us during a future visit.Warm regards,

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to navigate, the staff were friendly, and the room was clean and cozy. Nothing to complain about!
Stayed 1 night in Apr 2024

8/10 Good

Cara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed the pool with the slide. Breakfast was okay and we had a great room location. Staff were friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and that our pool with the slide, breakfast offerings, and room location contributed to a positive experience.Ensuring our guests have a pleasant and memorable stay is our top priority, and we're pleased to know that our staff were friendly and helpful throughout your visit.Your comments are greatly appreciated, and we'll continue striving to provide excellent service and amenities for all our guests. If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know.We look forward to welcoming you back for another enjoyable stay soon!Warm regards,

6/10 Okay

Sajid

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Its ok
Stayed 3 nights in Apr 2024

10/10 Excellent

heli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place. Staff is very friendly. Its good if we have hot water kettle in room. Thank you
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and clean, and that our staff provided friendly service throughout your stay.Your suggestion regarding having a hot water kettle in the room is greatly appreciated, and we'll certainly consider it for future improvements. Guest feedback like yours helps us to continually enhance our services and amenities to better meet the needs of our guests.We're grateful for your patronage and look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more comfortable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Trena

Liked: Staff & service
The staff were great & friendly. The price was reasonable. Property needed some minor repairs & updates but nothing that would prevent me from staying there again in that budget range.
Stayed 4 nights in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for sharing your positive feedback with us. We're delighted to hear that you found our staff great and friendly, and that you found the price reasonable for your stay. We appreciate your understanding regarding the minor repairs and updates needed around the property, and we're glad to know that they didn't deter you from considering us for future stays within your budget range.Your comments are valuable to us as we continuously strive to improve our facilities and services for our guests' satisfaction. We look forward to welcoming you back for another enjoyable stay, and please don't hesitate to let us know if there's anything specific we can do to enhance your experience further.Warm regards,

10/10 Excellent

Ingrid Mae

Liked: Staff & service, amenities
Pet friendly rooms
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,We're delighted to hear that you appreciated our pet-friendly accommodations! Ensuring that all members of your family, including your furry friends, feel welcome and comfortable during their stay is important to us. We hope you and your pet had a wonderful time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

Jolynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updating. Worn out room.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the condition of your room not meeting your expectations. Ensuring our guests' comfort is our priority, and we appreciate your input regarding the need for updates. Rest assured, your comments will be shared with our team to address areas that require improvement.If there's anything specific you'd like to share or if there's anything we can do to make your next stay more enjoyable, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,

8/10 Good

George

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast that was included. Nice friendly staff. Clean rooms.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed the decent breakfast included with your stay and that you found our staff to be friendly. It's also great to know that you found your room to be clean.Your satisfaction is our priority, and we're pleased that we could provide you with a positive experience. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back for another pleasant stay!Warm regards,

8/10 Good

Jean

Very easy check in
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you found the check-in process very easy. Ensuring a smooth and efficient check-in experience for our guests is important to us, and we're glad we could meet your expectations in this regard.If there's anything else we can do to make your next stay even more enjoyable, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another pleasant stay!Warm regards,

8/10 Good

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 3 nights, wasn’t crazy about no room cleaning but the pool and breakfast was good!
Stayed 3 nights in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the pool and breakfast during your three-night stay. However, we apologize for any inconvenience caused by the lack of room cleaning.Your comments are important to us, and we will use them to improve our services and ensure a better experience for our guests in the future.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay.Warm regards,

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you received good service during your stay with us. Ensuring our guests' satisfaction is our top priority, and we're glad that our team could meet your expectations.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back for another pleasant stay!Warm regards,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Dear Guest,Thank you for the perfect rating! If you have any feedback or if there's anything we can do to enhance your experience during future visits, please feel free to let us know. We appreciate your support and look forward to welcoming you back for another wonderful stay!Warm regards,

8/10 Good

Raven, Red Deer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, comfortable bed. Breakfast included the normal freezerburned sausages, reconstituted eggs and automated pancake machine that didnt look quite sanitary. The potatoes and juices were good and there is a Timmys and MacDonalds within walking distance. The doors to the room was so heavy and in order to close properly they seem to have to slam. Not just our room, but all of them. Not ideal for light sleepers. The pool, waterslide and hot tub looked clean and were in working order, however I did not partake this trip, and was empty whenever I walked past.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms clean, our staff friendly, and the beds comfortable. However, we apologize for any inconvenience caused by the breakfast options not meeting your expectations. Your comments regarding the door closures have been noted, and we will address this issue with our maintenance team to ensure a quieter experience for our guests.We're glad to hear that the pool, waterslide, and hot tub looked clean and were in working order during your stay. We understand that you didn't have the opportunity to use them this time, but we hope you'll consider enjoying them on your next visit.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay in the future.Warm regards,

8/10 Good

Andres De

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you love staying with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted to know that we've met your expectations.Your continued support is greatly appreciated, and we look forward to welcoming you back for many more wonderful stays in the future. If there's anything specific you love about your experience with us or if there's anything we can do to make your stays even more enjoyable, please feel free to let us know.Warm regards,

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the waterslide
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our waterslide during your stay. Providing fun and enjoyable amenities for our guests is important to us, and we're thrilled that you had a great time.If there's anything else we can do to make your future stays even more enjoyable or if you have any other feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for more memorable experiences in the future!Warm regards,

8/10 Good

Parvinder

Liked: Cleanliness, staff & service
All good not excellent
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for your feedback. While we're glad to hear that your stay was overall positive, we regret that it fell short of excellence. Your satisfaction is important to us, and we're committed to continually improving to ensure that all our guests have exceptional experiences with us.If there are any specific areas where we can enhance your experience and elevate it from good to excellent, please don't hesitate to let us know. Your feedback helps us identify areas for improvement, and we appreciate the opportunity to make your future stays even better.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an outstanding stay in the future.Warm regards,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience with us. If there's anything else we can do to make your next stay just as enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Warm regards,

8/10 Good

Shupei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your overall experience was positive. If there are any areas where we can improve to make your next stay even better, please let us know. We value your input and strive to provide the best possible experience for all our guests. We look forward to welcoming you back soon.Warm regards,

10/10 Excellent

Danh, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That good for trip
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our accommodations suitable for your trip. Providing a comfortable and enjoyable stay for our guests is our priority, and we're delighted that we met your expectations.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back for future trips.Warm regards,

4/10 Poor

Marles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate any specific feedback you can provide to help us improve. Please feel free to reach out to us with any concerns or suggestions you may have. We value your input and hope to have the opportunity to better serve you in the future.Warm regards,

8/10 Good

Christine Marie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Dear Guest,Thank you for your feedback! We're glad to hear that you had a great experience overall. If there's anything specific that we can improve upon to earn that perfect rating next time, please don't hesitate to let us know. We value your input and hope to exceed your expectations during your next visit.Warm regards,

2/10 Terrible

Shaylyn

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Long black hair everywhere, absolutely gross. Never staying at a days inn ever again
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 20, 2024
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is crucial to us, and we take cleanliness very seriously. Please know that our front desk is available 24 hours a day, and guests are encouraged to contact us immediately if they encounter any issues so that we can address them promptly. Please know that we will address this matter with our housekeeping team to ensure such incidents do not occur in the future.We understand your decision not to stay with us again, but we hope you will reconsider. If you give us another chance, we'll do everything we can to ensure you have a much-improved experience.Warm regards,

4/10 Poor

Gaurav

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the place too much.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 20, 2024
Dear Guest,We're sorry to hear that you didn't enjoy your stay with us. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. If you have any specific concerns or feedback about your experience, we would appreciate hearing from you so that we can address them and improve in the future.Please don't hesitate to reach out to us if there's anything we can do to make things right or if you have any further feedback to share. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,

8/10 Good

Monica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 5 nights in Apr 2024
Response from Guest Services on Apr 20, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel's location to be convenient. Your satisfaction is important to us, and we're pleased that our location met your needs.If there are any areas where we can further improve your experience and elevate it from good to excellent, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 20, 2024
Dear Guest,We're delighted to hear that you had a pleasant stay with us! Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your time at our hotel. If there's anything specific that made your stay enjoyable or if you have any suggestions for us, please feel free to share.We appreciate your feedback and hope to have the pleasure of welcoming you back for another pleasant stay in the future.Warm regards,

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 20, 2024
Dear Guest,We're delighted to hear that you had a pleasant stay with us! Your satisfaction is our utmost priority, and we're thrilled that you enjoyed your time at our hotel. If there's anything specific that made your stay enjoyable or if you have any suggestions for us, please feel free to share.We appreciate your feedback and hope to have the pleasure of welcoming you back for another pleasant stay in the future.Warm regards,

10/10 Excellent

James

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying awaiting my house to be ready. Breakfast is actually more than a muffin and a juice such as others are doing. Staff if all friendly and have gone out of their way to make my stay wonderful. My dog has almost become a mascot!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to hear that you've enjoyed your stay with us, especially during the transition period while awaiting your house to be ready. It's wonderful to know that you appreciate our breakfast offerings and the efforts of our friendly staff to make your stay enjoyable. We're also delighted to hear that your furry friend has been embraced as almost a mascot during your time with us!Your kind words mean a lot to us, and we're grateful for your appreciation of our efforts. If there's anything else we can do to make your stay even more wonderful, please don't hesitate to let us know. We look forward to continuing to provide you with a comfortable and welcoming environment until your house is ready.Warm regards,

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate any further details you can provide about your concerns so that we can address them effectively. Please feel free to share any specific areas where we can improve. We're committed to ensuring a better experience for all our guests.Warm regards,

10/10 Excellent

Mundon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of screaming children,we avoided the pool and hot tub because of the kaos .a lot of unsupervised children.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the presence of unsupervised children and the resulting chaos in the pool and hot tub area. Ensuring a pleasant and relaxing environment for all our guests is important to us, and we regret that your experience was impacted by this issue.We will address your concerns with our team to ensure proper supervision and management of the pool area in the future. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your understanding and hope to welcome you back for a more peaceful visit in the future.Warm regards,

8/10 Good

Jori

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room was spacious and for the most part clean. Beds were comfy. Pool had way too much chlorine - our eyes were burning. Bathrooms could use some extra cleaning in the pool area. Breakfast options were great - hot and cold options but due to it being super busy in the morning we were it was pretty scarce. Would stay here again though.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 17, 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found your hotel room spacious and mostly clean, with comfortable beds. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we're glad that we met your expectations in these areas.We apologize for any discomfort caused by the excessive chlorine in the pool, as well as any cleanliness issues in the pool area bathrooms. Your feedback is valuable to us, and we'll address these concerns with our team to ensure improvements are made.We're glad to hear that you enjoyed the breakfast options, although we apologize for any inconvenience caused by the busy morning rush. Your understanding is appreciated, and we'll strive to better manage peak times in the future.We appreciate your willingness to stay with us again, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 Good

May

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you had a positive experience overall. If there are any areas where we can improve to make your next stay even better, please let us know. We're here to ensure you have a great experience.Warm Regards,

4/10 Poor

Chad

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize that your experience fell short of expectations. Your satisfaction is important to us, and we would appreciate any further details you can provide about your concerns so that we can address them effectively. Please feel free to share any specific areas where we can improve. We're committed to ensuring a better experience for all our guests.Warm regards,

4/10 Poor

chelsea

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights and got no room service. Had to ask twice to have our bedding changed and new towels but didn’t get it. Our door never properly closed, the lock was broken. When we checked in, the smell was so bad in the room that the other family we travelled with cancelled their booking and went elsewhere. I unfortunately couldn’t do that because my booking was not refundable. Otherwise I would have.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 17, 2024
Dear Guest,Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. We understand the importance of a comfortable and clean room, and we regret that we fell short in meeting your expectations in this regard.We apologize for the issues with the door lock and the unpleasant smell in your room upon check-in. Your feedback regarding these matters will be addressed with our maintenance and housekeeping teams to ensure that similar incidents do not occur in the future.Regarding the lack of room service during your stay, please note that for guests staying multiple nights, housekeeping is provided every 3 days. However, we understand that your situation required immediate attention, and we regret that your requests for bedding change and new towels were not fulfilled promptly.We understand your frustration with the non-refundable booking, and we regret that it impacted your ability to change accommodations. Please know that your satisfaction is important to us, and we will do our best to address these issues and make improvements for our future guests.If there's anything else we can do to make amends or if you have any further feedback, please don't hesitate to reach out. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Warm regards,

8/10 Good

Stanley

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stain on the bed cover. Carpet didn't seem cleaned.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 18, 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the stain on the bed cover and the perceived lack of cleanliness of the carpet. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.Your comments will be addressed with our housekeeping team to ensure that our standards are met and that improvements are made to prevent similar incidents from occurring in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 18, 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for us, feel free to share. We're here to ensure you have a great experience.Warm regards,