“This was by far the worst stay I’ve ever had! The moment I entered, a strong musty/moldy smell hit me—it was so bad that my family couldn’t even breathe properly. The entire place felt damp, and I spotted visible mold stains on the ceiling.
I had to leave immediatel and book another place because staying here was simply not an option. Do yourself a favor and avoid this listing—it’s not worth the risk to your health!
”
“Stunning location, great food and friendly staff. Although their English was limited they really tried and went out of their way to help.
Loved the interiors, the coziness of the place and those views from every point were spectacular.”
“The staff was very nice and helpful. They assist me free early check in and also book for me a tour. The room is clean, comfortable and look very nice. What a great hotel in Hanoi. Mostly recommended for everyone”
“chúng tôi nhận phòng sớm hơn giờ quy định nhưng vẫn được chủ nhà hỗ trợ,phòng rất đẹp sạch sẽ và mùi thơm dễ chịu,view toàn cảnh đẹp,chúng tôi có ra biển hồ đi dạo buổi tối rất mát mẻ và đẹp.chủ nhà hỗ trợ rất nhiệt tình cảm ơn rất nhiều ”
“Very good service from staff! Even helpong golf reservation. Good hints of near by restaurants. Nice shop in downstairs, open 24/7.
Breakfast delivered to room, very tasty.
I will be back!”
“This was a great place to stay. Staff were lovely and work very hard. The whole place was immaculate and housekeeping do an amazing job.
If there is any room for improvement i would suggest a roof garden or pool along with information about the area would have been a great addition to the experience.”
“사파에서 돌아와서 마지막 밤을 같은 숙소에서 보냈습니다. 방은 지난번은 202호 이 번은 201호이네요. 지난번과 같이 깨끗하고 편안하게 보냈습니다. 1호 라인보다는 2호 라인이 좋은 거 같구요. 1호 라인이 숙소입구가 있는 곳인데, 옆 숙소 앞에서 늦은 밤 사람들이 얘기하니 들리더라구요. 관리팀의 대응이 아주 빠르고, 손님을 위해서 최선을 다 합니다.”
“Amazing place to stay. Within walking distance to the old town, a lot of food and shopping street nearby. The two bedroom arrangement was perfect for my family of 6. The rooftop common area was a nice touch if you would feel crowded in the room, but the overall space felt very homey. You can also refill your own water bottle. Most of all, this place is value for money ”
"We had a wonderful time staying at Grand Hotel du Lac Hanoi. The staff were all very friendly and helpful. It was a pleasant stay. We had a mocktail at the sky bar and it was very delicious. Forgot what it’s called but it has dragon fruit, mango with hibiscus tea. "
"The hotel is beautiful. Everything looks like new. The roof bar is value for money. It's not easy to find a great view from the top of the building. Also, staffs are really helpful. They whatsapp me about the arrangement before the day I checked in, and offer help 24/7. Such a good team. "
"We booked to stay here at the last minute and got a great deal online. Our check in was prompt and friendly and the room was clean with a balcony and good air con. We only stayed for one night but would happily have stayed longer, the roof terrace was great for a couple of happy hour beers and a tasty lunch. All staff were friendly and helpful. Breakfast was basic but adequate for the price! Overall a great value hotel and in a good location to explore Hanoi."