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The hotel itself is located perfectly in the hotel zone and it's staff is among the best we have ever encountered in Cancun. They go out of their way to make your vacation perfect. From the staff at the pool like Rubi and Big Mac to the entertainment team....Tonya, Luigi, Angel, Enrique, and Roger. They make the day exciting and entertaining. The hotel's housekeeping staff always made the rooms feel fresh and clean as well as the same in all the common areas. The only note would be the food choices. We've stayed at other properties where the selections were more numerous and changed on a daily basis. The food here was always good and plentiful but repetitive.

We had a great stay here! The room was clean, the service was friendly and quick to help, and the amenities were amazing. Had a good time.

Amazing view. Very clean beautiful and specious room. Staff is friendly and whiling to help with everything. Food is great!!

Cleanest and polite

The resort was very well kept. Room and resort was just like the pictures. Service was very good. Had an issue in the room and they sent someone up right away and then followed up to make sure everything was fine. Good variety of food at the resort. Ate at the buffet, steakhouse and Mexican and all were very good. The only thing we did not care for was the beach area. Small sandy beach near the water. was very rocky.

Love the pool area and the seafood restaurant outside. Also, great customer service.

I didnt stay at GR ,they make a change ,upgrade ,but it wasnt good deal ,but my family have fun in the otherone anyways.i like the tour we did ,and i like my stay in Cancun.

Great customer service!!