Dreams Natura Resort & Spa - All Inclusive

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On the beach, white sand, beach massages, kayaking
3 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
3 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
3 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Overview of Dreams Natura Resort & Spa - All Inclusive

Dreams Natura Resort & Spa - All Inclusive

4.5 out of 5

4.0/5 Very Good

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • Popular LocationPetempich Bay15 min drive
  • Popular LocationCrococun Zoo18 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Dreams Natura Resort & Spa - All Inclusive is on the beach. Cancun Country Club and Puerto Morelos Reef are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Puerto Morelos Beach. Traveling with kids? Consider Ventura Park Cancun and Aquaworld.

What's nearby

  • Xoximilco - 12 min drive
  • Petempich Bay - 15 min drive
  • Crococun Zoo - 18 min drive
  • Ventura Park Cancun - 18 min drive
  • Cancun Country Club - 18 min drive

Restaurants

  • World Cafe — 1 min walk
  • Himitsu (Pan-Asian) — 1 min walk
  • Los Caporales — 14 min drive
  • Los De Pescado — 16 min drive
  • Starbucks — 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

4.5-star luxury hotel by the ocean
With a white sand beach, beach massages and kayaking, Dreams Natura Resort & Spa - All Inclusive is the perfect place to soak up some sun. Treat yourself to a facial, a body treatment, or hydrotherapy at Dreams SPA by Pevonia, the onsite spa. Be sure to enjoy a meal at World Cafe, the onsite buffet restaurant. Aerobics classes and yoga classes are offered at the health club; other things to do include ziplining.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, with a lazy river, a waterslide, and cabanas
  • Free self parking and valet parking
  • A pool, a 24-hour front desk, and a gift shop
  • A ballroom, tour/ticket assistance, and a playground
Room features
All 553 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Showers, free toiletries, and hair dryers
  • Coffee/tea makers, ceiling fans, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Access to 9-hole golf course
1 round of golf during stay for guests ages 13 years old and older
Golf green fees

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 8 restaurants and 1 coffee shop/café
  • 6 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • Conference center (12208 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Beachfront location
  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch Smart TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1400 per pet, per night
Dogs welcome
1 per room (up to 22 lbs)
Pets cannot be left unattended
Food and water bowls and an off-leash area are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: MXN 1400 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Children under 18 years old are not allowed in the spa without adult supervision
Guests under 12 years old are not allowed in the spa

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 118 out of 236 reviews
5 - Excellent 50%
Rating 4 - Good. 53 out of 236 reviews
4 - Good 22%
Rating 3 - Okay. 29 out of 236 reviews
3 - Okay 12%
Rating 2 - Poor. 15 out of 236 reviews
2 - Poor 6%
Rating 1 - Terrible. 21 out of 236 reviews
1 - Terrible 9%

4.7/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort/amenities. All resort staff were great with the exception of room service, and the only reason I say so is because of the length it between ordering and receiving the food. Friendly and accommodating staff. Food was good I’ll give it a 3.5/5. Not too many options. My family and I left one restaurant due to the duration it took for the waiter to attend us. My family and I went for a week and had an amazing time. Great value for your money.
Stayed 7 nights in Nov 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was great! Pools were warm and relaxing. Staff was on top of it including friendly attentive and engaging. The resort is smaller so was great for my 8 and 10 year old to run around without getting lost! Only downside is water is brown due to the tannenins that come into the ocean from surrounding mangroves but not a big deal since pool nice!
Stayed 6 nights in Nov 2021

2/5 Poor

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Decent amenities for children (slides, climbing wall, kids club). However all of the pools were crammed together. Very difficult to get a pool chair. No Privilege Club pool and very few amenities to make a Privilege Club worth the "upgrade". Staff did not seem very happy or pleased to be helping guests. The resort really needs an evening bar or gathering place. Overall I would say the resort is not very well laid out. Although it is a new resort and lovely in some ways (like our room the Oceanfront Master Suite), I couldn't see us returning any time soon due to the lack of customer service and overall experience here.
Stayed 5 nights in Nov 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property, i love the private pool rooms for my kids to swim in at all times. Such a family friendly place. I love it so much.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again. I cannot explain how great it was.
Stayed 4 nights in Nov 2021