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Rating 10 - Excellent. 493 out of 1003 reviews" "
10 - Excellent
493
Rating 8 - Good. 337 out of 1003 reviews" "
8 - Good
337
Rating 6 - Okay. 93 out of 1003 reviews" "
6 - Okay
93
Rating 4 - Poor. 46 out of 1003 reviews" "
4 - Poor
46
Rating 2 - Terrible. 34 out of 1003 reviews" "
2 - Terrible
34
9.0/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Billie Jay
Traveled with family
May 7, 2024
Liked: Amenities
Like the staff.. but don't like that swimming pool and gym area is need to go outside the hotel, even though it's just a quick walk.. but still you need to go outside the hotel
Billie Jay
Stayed 1 night in Apr 2024
Response from Burhan - Front Office Manager on May 9, 2024
I appreciate your feedback about the hotel team , regarding pool access during your stay. It's important to clarify that the walk you mentioned is not outside the property but rather a well-thought-out part of our hotel's design. This pathway through the garden is intentionally created to enhance the overall ambiance and provide a serene atmosphere for our guests.The 30-step walk within the hotel grounds allows you to transition from the main building to the pool area while enjoying the lush surroundings and creating a more tranquil experience. We apologize if this design feature was not communicated effectively during your stay, and we will certainly take your comments into consideration for future guest experiences.We're delighted to hear that you enjoyed the pool, and we hope that you had a relaxing time during your stay with us. Your feedback is important to us, and we hope to continue providing you with exceptional experiences on your next visit.
Really enjoyed this hotel, but with it being a convention centre, the lobby was filled with incredibly loud people from the convention. The hotel would benefit from security staff to move convention people from blocking the entrance to the hotel and the elevator.
Dottie
Stayed 1 night in May 2024
Response from Burhan - Front Office Manager on May 9, 2024
Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We took your note regarding hotel entrance being blocked by other guest under consideration to prevent that from not happening in the future .We look forward to welcoming you back to the hotel soon
Clean, friendly staff and great location.
Not one drawer in the room. Had to live out of suit case.
Pool access is outside.
Darin
Stayed 2 nights in May 2024
Response from Burhan - Front Office Manager on May 9, 2024
I appreciate your feedback regarding out hotel team being friendly and that you liked the hotel location, regarding pool access during your stay. It's important to clarify that the walk you mentioned is not outside the property but rather a well-thought-out part of our hotel's design. This pathway through the garden is intentionally created to enhance the overall ambiance and provide a serene atmosphere for our guests.The 30-step walk within the hotel grounds allows you to transition from the main building to the pool area while enjoying the lush surroundings and creating a more tranquil experience. We apologize if this design feature was not communicated effectively during your stay, and we will certainly take your comments into consideration for future guest experiences.We're delighted to hear that you enjoyed the pool, and we hope that you had a relaxing time during your stay with us. Your feedback is important to us, and we hope to continue providing you with exceptional experiences on your next visit.
Good customer service. Convenient location, close to downtown.
Valerie
Stayed 2 nights in Apr 2024
Response from Kurt- Front Desk Supervisor on May 6, 2024
Dear ValerieThank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on May 6, 2024
Dear Lisa,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on May 6, 2024
Dear Cindy,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Excellent hotel close to Banff and close to everything!
Taseen
Stayed 2 nights in Apr 2024
Response from Kurt- Front Desk Supervisor on Apr 30, 2024
Dear Taseen,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
The room smelt like something was rotting in it especially the washroom
Celine
Stayed 1 night in Apr 2024
Response from Kurt- Front Desk Supervisor on Apr 30, 2024
Dear Celine,I'm sorry to hear about your unpleasant experience. Maintaining a fresh and clean environment is essential for a comfortable stay, and it sounds like we fell short of your expectations. We take feedback like this seriously and will address the issue promptly to ensure it doesn't happen again. Thank you for bringing it to our attention.
Response from Kurt- Front Desk Supervisor on Apr 30, 2024
Dear Agnieszka,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
10/10 Excellent
Crystal
Apr 29, 2024
Liked: Cleanliness
Crystal
Stayed 2 nights in Apr 2024
Response from Kurt- Front Desk Supervisor on Apr 30, 2024
Dear Crystal,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Location, location. Out of busy town but in front of a street mall with all you need there
Jose
Stayed 2 nights in Apr 2024
Response from Kurt- Front Desk Supervisor on Apr 30, 2024
Dear Jose,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
10/10 Excellent
Marife
Traveled with family and small children, Traveled with family
Good service. Thank you. We made memories here during our stay esp. my husband’s birthday celebration. Highly recommended!
Marife
Stayed 1 night in Apr 2024
Response from Kurt- Front Desk Supervisor on Apr 30, 2024
Dear Marife,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Apr 28, 2024
Dear Andy,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
8/10 Good
Teresita
Traveled with family
Apr 21, 2024
Liked: Cleanliness, staff & service
Staff are nice , rooms are a little bit small .
Teresita
Stayed 1 night in Apr 2024
Response from Kurt- Front Desk Supervisor on Apr 26, 2024
Dear Teresita,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable overall! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Apr 26, 2024
Dear Jackie,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Apr 26, 2024
Dear Sylviane,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Excellent location. Friendly staff. Walking distance to fast food and sit down restaurants.
Laureen
Stayed 1 night in Apr 2024
Response from Kurt- Front Desk Supervisor on Apr 26, 2024
Dear Laureen,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Apr 26, 2024
Dear Stacey,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Older but very nice property. Restaurant had limited menu but the service and food was very good. Very nice and well equipped fitness facility.
Darwin
Stayed 1 night in Apr 2024
Response from Kurt- Front Desk Supervisor on Apr 20, 2024
Dear Darwin,Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed your experience at our property. While we strive to offer a diverse menu, we're glad you found the food and service to be excellent. It's fantastic to hear that you also appreciated our well-equipped fitness facility. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!
Response from Kurt- Front Desk Supervisor on Apr 20, 2024
Dear Grant,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Apr 14, 2024
Dear Aravind,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
10/10 Excellent
Nelson
Apr 13, 2024
Liked: Property conditions & facilities
Nelson
Stayed 2 nights in Mar 2024
Response from Kurt- Front Desk Supervisor on Apr 14, 2024
Dear Nelson,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
4/10 Poor
Karen
Traveled with partner
Apr 7, 2024
The bed and pillows were very uncomfortable. The heating/ cooling unit was very noisy.
The pool changing rooms were dirty.
Karen
Stayed 1 night in Mar 2024
Response from Kurt- Front Desk Supervisor on Apr 10, 2024
Dear Karen,Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Rest assured, we take your comments seriously and will address each issue promptly. We understand the importance of a good night's sleep, and we regret that the bed and pillows did not meet your expectations. We will investigate this matter further to ensure that our bedding meets the standards of comfort our guests deserve. We also apologize for any disruption caused by the noisy heating/cooling unit. Our maintenance team will inspect the unit to identify and resolve the noise issue promptly to ensure a peaceful environment for our guests. Cleanliness is a top priority for us, and we are deeply disappointed to hear about the condition of the pool changing rooms. We will work diligently with our housekeeping staff to implement stricter cleaning procedures and ensure that all areas, including the changing rooms, meet our high standards of cleanliness.Your feedback is invaluable to us as it helps us identify areas for improvement. We are committed to providing you with a comfortable and enjoyable stay, and we hope to have the opportunity to exceed your expectations in the future. Please don't hesitate to reach out to our guest services team if there is anything else we can assist you with.
Response from Kurt- Front Desk Supervisor on Apr 6, 2024
Dear Yafet,I’m so sorry your experience at our hotel didn’t meet your expectations. We thank you for the honest review and will work with our staff to ensure we provide better service for you and all our customers. We hope you will give us another chance to make it right in the future.
8/10 Good
Heather
Traveled with family
Apr 1, 2024
The location in Canmore was perfect, although the construction around the area was not, which is no fault of the hotel. Overall, it was an enjoyable stay.
Heather
Stayed 2 nights in Mar 2024
Response from Kurt- Front Desk Supervisor on Apr 1, 2024
Dear Heather,Thank you for your review. We're thrilled to hear that you found our location in Canmore to be perfect for your needs. While we understand that construction in the area can sometimes be disruptive, we're glad it didn't detract too much from your overall enjoyment of your stay in Canmore.Should your travels bring you back to Canmore, we would love the opportunity to welcome you again for another great stay. If there's anything we can do to enhance your experience further, please don't hesitate to let us know.
Response from Kurt- Front Desk Supervisor on Apr 6, 2024
Dear Annabelle,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Mar 30, 2024
Dear Darren,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Staff were friendly and helpful. We were surprised to have our room upgraded at check-in. We signed up for the hotel rewards card and had our parking fees waived, saving us $10 a night.
Time to Learn
Stayed 4 nights in Mar 2024
Response from Kurt- Front Desk Supervisor on Apr 6, 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that our staff were friendly and helpful, and that you were pleasantly surprised by the room upgrade at check-in. It's great to know that you took advantage of our hotel rewards card and enjoyed the benefit of having your parking fees waived, saving you 10 per night. We always strive to provide excellent service and value to our guests, and we're thrilled that we could enhance your stay in such a positive way. We look forward to welcoming you back for another enjoyable visit in the future!
Response from Kurt- Front Desk Supervisor on Mar 30, 2024
Dear Rob,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
8/10 Good
Edward
Mar 27, 2024
Edward
Stayed 2 nights in Mar 2024
Response from Kurt- Front Desk Supervisor on Apr 17, 2024
Dear Edward,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Mar 27, 2024
Dear Kwaku,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
There was an issue with the type of room we had reserved, but the staff took care of us and we had a great stay.
Mark
Stayed 1 night in Mar 2024
Response from Kurt- Front Desk Supervisor on Mar 26, 2024
Dear Mark,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Mar 23, 2024
Dear Stephan,Thank you for sharing your thoughts about your recent stay with us. We are thrilled to hear that you were impressed with your stay overall.Regarding the parking fee, we understand that this could be a concern for our guests. It's important to note that parking fees are a common practice among hotels in the Bow Valley area, largely due to the high demand for parking space in such a popular location.Thank you once again for choosing our hotel, and we look forward to the opportunity to welcome you back.
2/10 Terrible
Stefani
Mar 19, 2024
Stefani
Stayed 1 night in Mar 2024
Response from Kurt- Front Desk Supervisor on Apr 10, 2024
Dear Stefani,I’m so sorry your experience at our hotel didn’t meet your expectations. We thank you for the honest review and will work with our staff to ensure we provide better service for you and all our customers. We hope you will give us another chance to make it right in the future.
Response from Kurt- Front Desk Supervisor on Mar 23, 2024
Dear Rajdeep,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
4/10 Poor
jamie, calgary
Traveled with partner
Mar 18, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
It was clean. The room was a tiny block with no windows and was supposed to be a room with a balcony. It ended up being a main floor room with a "patio" which was a lot of dirt on some patio blocks. No fence, just there for anyone to walk through. Could not open the patio doors for fresh air at night because it was not secure. Very dissatisfied and we paid excessively for this very noisy room in which we could hear conversations from other rooms.
jamie
Stayed 1 night in Mar 2024
Response from Kurt- Front Desk Supervisor on Mar 23, 2024
Dear Jamie,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.Please note that we do not have rooms with Balcony, and apologies on your negative experiences. We greatly appreciate your comments.
8/10 Good
Nadene
Mar 17, 2024
Nadene
Stayed 1 night in Mar 2024
Response from Kurt- Front Desk Supervisor on Apr 6, 2024
Dear Nadene,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Response from Kurt- Front Desk Supervisor on Mar 17, 2024
Dear Lilly,Thank you for choosing to stay with us and I am glad to hear that your stay was a memorable one! We look forward to welcoming you back to the hotel soon.
Good experience for the most part, not sure why they couldnt make an enclosed walk path to the gym and pool and have a little change room but other then that good experience. Also would be great to have plug in parking spots.
Alfie
Stayed 2 nights in Mar 2024
Response from Inder on Mar 12, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience overall during your stay.Regarding your suggestions about creating an enclosed walkway to the gym and pool along with a change room, we appreciate your input. We continuously strive to enhance our amenities and facilities to better meet the needs and preferences of our guests. Your suggestion will be carefully considered as we plan for future improvements.Additionally, we understand the convenience and benefits of plug-in parking spots, and we'll definitely take this into account as we evaluate our parking facilities and services.We sincerely appreciate your valuable feedback as it helps us to identify areas for improvement and ensure that we continue to provide exceptional experiences for our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future.Warm regards,InderFront Office Manager
Beautiful stay … special thanks to SOLANI . Amazing staff highly recommended.
BADBATTALION
Stayed 1 night in Mar 2024
Response from Inder on Mar 6, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a beautiful stay with us and that Solani provided exceptional service during your time here. Our team takes great pride in ensuring our guests have memorable experiences, and it's fantastic to hear that Solani made a positive impression on you. We truly appreciate your recommendation and look forward to welcoming you back for another amazing stay in the future!Inder
8/10 Good
Kenneth
Mar 3, 2024
Kenneth
Stayed 1 night in Feb 2024
Response from Inder on Mar 6, 2024
Thank you for your feedback! We appreciate your rating and are glad to see that you had a positive experience overall. If there are any areas where you believe we can improve and earn that extra point, please feel free to share your suggestions with us. We're committed to providing the best possible experience for our guests and value your input. We hope to have the opportunity to welcome you back in the future for an even better stay!Inder
Great location, shops, spas, breweries literally across the street. Restaurant on site, The Table excellent meal.
Patricia
Stayed 1 night in Mar 2024
Response from Inder on Mar 6, 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our convenient location and the amenities nearby. It's wonderful to know that you had a great dining experience at The Table restaurant on-site. We're committed to providing our guests with exceptional service and experiences, and we're delighted that you had such a positive stay. We hope to welcome you back again soon for another enjoyable visit!Inder
Thank you for your review! We're delighted to hear that you found our place to be really nice and that you appreciated the value for the price. We strive to offer our guests a comfortable and affordable experience, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back again in the future!Inder
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our prices to be reasonable. We strive to offer our guests a great experience without breaking the bank. We hope to welcome you back again soon for another enjoyable stay!Inder
Thank you for your review! We're glad to hear that you found our location convenient and enjoyed the proximity to nearby attractions. We strive to provide our guests with easy access to everything they need for a comfortable stay. We hope to have the pleasure of welcoming you back again soon for another enjoyable experience!Inder
Felt a bit disappointed to have to pay extra for parking.
Alvin
Stayed 1 night in Feb 2024
Response from -Inder- Front Office Manager on Feb 25, 2024
Thank you for sharing your thoughts. We understand your concerns about the parking fee, though we strive to ensure such details are clear at booking. Parking fees are standard here in mountains, allowing us to maintain secure and competitive services. We appreciate your understanding and hope to welcome you back, ensuring an experience that exceeds your expectations.Warm regards,-Inder-Front Office Manager
8/10 Good
Sandra, Edmonton
Traveled with group
Feb 24, 2024
Liked: Amenities
The swimming pool was located outside so, bring appropriate clothing!
Sandra
Stayed 2 nights in Feb 2024
Response from -Inder- Front Office Manager on Feb 25, 2024
Thank you for your wonderful review and for the helpful tip about our outdoor swimming pool! We're thrilled you enjoyed your stay and took advantage of our pool area. Indeed, bringing appropriate clothing for the outdoor setting allows our guests to fully enjoy the beautiful surroundings and the seasonal weather we experience here.We appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay. Don’t hesitate to reach out to us for any future visits, as we’re always here to ensure your stay is as comfortable and memorable as possible.Warmest regards,-Inder-Front Office Manager
Property and rooms look well kept. I always appreciate when there is eco friendly bathroom toiletries.
Maya
Stayed 1 night in Feb 2024
Response from -Inder- Front Office Manager on Feb 25, 2024
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found the property and rooms well-kept and that our eco-friendly bathroom toiletries resonated with your values. Sustainability and providing a high-quality guest experience are priorities for us, and we're thrilled to know these efforts are making a positive impact.We look forward to continuing to serve you with our commitment to both comfort and conservation in mind. Thank you again for your support, and we hope to welcome you back in the near future.Warm regards,-Inder-Front Office Manager
Lovely hotel. The restaurant is outstanding. Weirdly, there are no drawers in the room to put your clothes. Seemed odd.
Sharon
Stayed 2 nights in Feb 2024
Response from -Inder- Front Office Manager on Feb 25, 2024
Thank you for choosing our hotel and for taking the time to share your experience. We're thrilled to hear you found the hotel lovely and our restaurant outstanding – your compliments are greatly appreciated!Regarding the absence of drawers in the room, we understand how this might have seemed odd and apologize for any inconvenience it may have caused. This design choice was intended to maximize space and maintain a minimalist aesthetic, but we recognize the importance of providing ample storage for our guests' belongings. We value your feedback and will consider it carefully as we continually strive to improve our guest experience.We hope this didn't detract too much from your overall stay and that we'll have the pleasure of welcoming you back in the future, perhaps with some updates based on your valuable input.Warm regards,-Inder- Front Office Manager
I enjoyed that the hotel was in a great location. We could walk everywhere!
Chelsea
Stayed 2 nights in Feb 2024
Response from -Inder- Front Office Manager on Feb 25, 2024
Thank you for sharing your wonderful experience! We're so pleased to hear that our hotel's location greatly contributed to your enjoyment of your stay. Being within walking distance to so many attractions is something we're proud of, and we're glad it made your visit more convenient and enjoyable.We look forward to welcoming you back in the future for another memorable stay. Should you need any recommendations or assistance planning your next visit, our team is always here to help.Warmest regards,-Inder- Front Office Manager