1/5 Terrible
Chloe
20 Dec 2020
Disliked: Cleanliness, room comfort
Please AVOID this place!! Cleanliness was ZERO!
Please don't waste your hard earned money on this place. There are plenty of other places in Cardiff for the same price, if not lower price, to stay and are far better than here!
The check in was easy to understand as per the emailed instructions, and was a good way of a contactless check in. We can't fault that.
The room was dirty upon arrival, with crumbs on the floor, dirty towels, bugs in the bathroom, dirty shower screen, dirty sinks and taps in both the bathroom and kitchen, absolutely disgustingly dirty kitchen utensils and utensil holder, no bin bags in either bin, and the smell of the place was utterly horrendous. I've had to wash every single thing we took away with us upon returning home as the smell lingering on everything was awful!
Hotels.com contacted tbe property owner on our behalf who said they would send housekeeping to 'rectify' the issues with cleaning, however it made absolutely zero difference to the cleanliness as the 'new, clean' towels we were given were covered in black marks and the room was still no cleaner.
The bed was the most uncomfortable thing I have ever tried to sleep on. I honestly think a bench in the park opposite would have been better!
We also had someone letting themselves into our room numerous times during our stay, without as much an explanation as to who they were!! Not great considering the current Covid situation! We don't know who they were, what they wanted, or if they were Covid free! Which has made us very angry!
Stayed 4 nights in Dec 2020
