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Overview of Diamond Suites And Residences

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, down comforters, memory foam beds, minibar

Diamond Suites And Residences

3 out of 5

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationAyala Center9 min walk
    Popular LocationWaterfront Cebu City Casino14 min walk
    Popular LocationCarmelite Monastery17 min walk
    AirportCebu (CEB-Mactan - Cebu Intl.)35 min drive

Choose dates to view prices

About this area

Cebu

Located in Cebu, Diamond Suites And Residences is connected to a shopping center. Fuente Osmena Circle and Cebu Metropolitan Cathedral are notable landmarks, and travelers looking to shop may want to visit Ayala Center and SM City Cebu. Cebu Ocean Park and Jose R. Gullas Halad Museum are also worth visiting.
Popular Location

What's nearby

  • Ayala Center - 9 min walk
  • Cebu Business Park - 9 min walk
  • Waterfront Cebu City Casino - 14 min walk
  • USC-North Campus - 14 min walk
  • Carmelite Monastery - 17 min walk

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 35 min drive

Restaurants

  • House of Lechon — 4 min walk
  • La Buona Forchetta — 6 min walk
  • Gelatissimo — 7 min walk
  • Oh Georg! — 7 min walk
  • Casa Verde — 7 min walk

About this property

Diamond Suites And Residences

Central hotel connected to a shopping center in Cebu with free parking
A restaurant, an outdoor pool, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café, and a business center. All 102 individually decorated rooms provide free WiFi, free wired Internet, and memory foam beds. For entertainment, LCD TVs come with cable channels, and guests can also appreciate comforts like premium bedding and down comforters.
Diamond Suites And Residences offers 102 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–10:00 AM: PHP 228 for adults and PHP 114 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Filipino

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 6:00 AM - 10:00 PM
Early check-in subject to availability
Early check-in fee: PHP 1000
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PHP 1000
Express check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: PHP 1000 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for to-go breakfast: PHP 228 for adults and PHP 114 for children (approximately)
  • Airport shuttle fee: PHP 1350 per vehicle (one way)
  • Early check-in fee: PHP 1000 (subject to availability)
  • Late check-out fee: PHP 1000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Diamond Suites
Diamond Suites Cebu
Diamond Suites Hotel
Diamond Suites Hotel Cebu
Diamond Suites & Residences Cebu Island/Cebu City
Diamond Suites & Residences Hotel Cebu City
Diamond Suites And Residences
Diamond Suites Residences
Diamond Suites Residences Cebu
Diamond Suites And Residences Cebu
Diamond Suites And Residences Hotel
Diamond Suites And Residences Hotel Cebu

Frequently asked questions

3.6
Good
Rating 5 - Excellent. 81 out of 425 reviews
5 - Excellent 19%
Rating 4 - Good. 175 out of 425 reviews
4 - Good 41%
Rating 3 - Okay. 117 out of 425 reviews
3 - Okay 28%
Rating 2 - Poor. 35 out of 425 reviews
2 - Poor 8%
Rating 1 - Terrible. 17 out of 425 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.9/5

Staff & service

3.5/5

Amenities

3.5/5

Property conditions & facilities

2/5 Poor

Stayed 3 nights in Mar 2020

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
Stayed 3 nights in Mar 2020

3/5 Okay

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2020

2/5 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked because of price and Pool
Was not informed pool was under repair. One reason I booked here
Stayed 4 nights in Feb 2020

2/5 Poor

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
Stayed 2 nights in Feb 2020