9.6/10 Exceptional! (1,006 reviews)
We arrived late (due to my MIL falling on her hip and going to the hospital) Sat night of Oktoberfest, and were placed in a room that was unacceptable. Small crammed room w/ furniture unlike the photo I had picked when I booked. It was on the street where Octoberfest activities were loud. The A/C didn't work. No one was at the desk for the whole night despite the 24 hr availability that was advertised. I called Expedia who couldn't reach them either. This was between 12am - 4am. The next morning the desk person was there, and moved us to a wonderful room by the courtyard. It was obviously empty, were able to move in immediately, why weren't we offered that room the first night? It was an upgrade. They included breakfast for the two of us and comped a glass of wine. Overall I was not happy with how everything went, as we were tired and the first day was a struggle. The 2nd room was nice, but the hassle factor darkened the whole experience. I wouldn't go back.
Reviewed on Oct 3, 2026
