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Reviews of Mafolie Hotel

3 out of 5
Mafolie Hotel
7091 Estate Mafolie, Charlotte Amalie, St. Thomas

Reviews

8.2

Very Good

Rating 10 - Excellent. 435 out of 972 reviews" "
Rating 8 - Good. 319 out of 972 reviews" "
Rating 6 - Okay. 130 out of 972 reviews" "
Rating 4 - Poor. 53 out of 972 reviews" "
Rating 2 - Terrible. 35 out of 972 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way
Stayed 3 nights in May 2024

10/10 Excellent

Janet

Great place
Stayed 4 nights in May 2024

10/10 Excellent

Sandra, Road Town, Tortola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view from the room and dining area. Food was delicious. Staff super friendly and parking no problem.
Stayed 1 night in May 2024

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for a short stay.
Stayed 1 night in May 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Susan, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Overlooking Charlotte Amalie waterfront, beautiful views! Great happy hour and peaceful pool area!
Stayed 2 nights in May 2024

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our short stay at The Mafolie. The views there are spectacular. Stephen and his staff are very accommodating and friendly. The cooked breakfast is huge and delicious, we couldn’t eat it all. In fact my husband keeps saying he wants a Mafolie breakfast again.
Stayed 1 night in May 2024

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

scott

Traveled with partner
Liked: Cleanliness, staff & service
Gorgeous view from room and from dinning room
Stayed 7 nights in Apr 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on May 7, 2024
Hi Scott, Thank you for staying with us and taking time to write a review about your experience. We hope to see you again soon.

10/10 Excellent

Samaria

Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely stay .
Stayed 5 nights in Feb 2024
Response from Elizabeth M. Sanchez, Hotel Assistant General Mgr. on May 7, 2024
Hi Samaira, Thank you for choosing Mafolie Hotel & Restaurant during your trip to St. Thomas. I am happy to hear you enjoyed your time with us.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place. Good views. It's an old place so it had paint chipping off, stains in the bathroom wall, leaks from rain. Overall still a place I wouldn't mind staying at again
Stayed 2 nights in Apr 2024

10/10 Excellent

Shakemo

Stayed 2 nights in Apr 2024

10/10 Excellent

Akeem

Traveled with family
Liked: Cleanliness, amenities
Room was clean and close to. The restaurant
Stayed 1 night in Apr 2024

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint Carribean hotel. Some rooms have been renovated more than others. The staff was very helpful an dfriendly and the food in the restaurant very good. The hotel boasts beautiful views of the C harlotte Amalie harbor as well. Parking was very limited but we were always able to find a spot.
Stayed 6 nights in Apr 2024

10/10 Excellent

Alex

Stayed 1 night in Apr 2024

10/10 Excellent

Astry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing people, service and hotel. Their breakfast and dinner was SO good. We had the same breakfast every morning but I still loved it.
Stayed 4 nights in Apr 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on May 1, 2024
Hi Astry,Thank you for taking the time to share your kind review regarding your stay with us here at Mafolie. We hope to see you again soon.

8/10 Good

Tasha

Stayed 1 night in Apr 2024

6/10 Okay

Gary, Fort Pierce

Traveled with partner
Disliked: Amenities
Beautiful view!! Day and night! limited food at restaurant I ordered ribs and they were tough as gristle
Stayed 3 nights in Apr 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on May 1, 2024
Hi Gary, Thank you for staying with us. We will share your feedback with our culinary team.

10/10 Excellent

Megan

Stayed 2 nights in Apr 2024

2/10 Terrible

Robin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Share bath room I like private bath I had no privacy
Stayed 1 night in Apr 2024
Response from Stephen on Apr 19, 2024
Hi Robin,All of our bathrooms have private baths. This review may have been for another property.

10/10 Excellent

Omar, Kissimmee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Little Hotel with one of the amazing views in the island. Nice pool and restaurant.
Stayed 1 night in Apr 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on May 1, 2024
Hi Omar, We appreciate you staying with us and taking time to leave us a lovely review of our property. We hope to have the chance to host you again soon!

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty property with an amazing view overlooking St. Thomas VI!!
Stayed 1 night in Apr 2024
Response from Stephen on Apr 17, 2024
Thanks Bruce! Come back and see us soon.

10/10 Excellent

Takesha

Traveled with family and small children
Liked: Amenities
Staff were amazing Elizabeth is the best supervisor for this establishment
Stayed 3 nights in Apr 2024
Response from Elizabeth M. Sanchez, Hotel Assistant General Mgr. on Apr 19, 2024
Good evening Takesha, It was a pleasure hosting you and you and your family. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The views are breathtaking. Staff is wonderful!
Stayed 2 nights in Apr 2024
Response from Elizabeth M. Sanchez, Hotel Assistant General Mgr. on Apr 19, 2024
Hi Diana, We're happy to hear you enjoyed the view and our team!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful view and restaurant!
Stayed 1 night in Apr 2024
Response from Elizabeth M. Sanchez, Hotel Assistant General Mgr. on Apr 19, 2024
Hi Laura, I'm happy to hear you enjoyed the view & our restaurant. Hope to see you again soon!

6/10 Okay

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities
Everthing.
Stayed 3 nights in Apr 2024
Response from Elizbeth M. Sanchez, Assistant General Manager on Apr 10, 2024
Hi Sylvester, Thank you for choosing Mafolie Hotel & Restaurant during your stay in January and April. We hope to see you again soon.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big but nothing fancy. The restaurant is quite good, especially, the Sunday breakfast. Service was excellent. The view of Charlotte Amalie from the restaurant (and most rooms) is breathtaking, with a bar right on the edge of the patio. The rooms are nothing special, but nice enough for getting some good rest. The pool is very nice and again with a view. There are no other restaurants nearby, and you won't want to walk around because it's a steep hill with no sidewalk.
Stayed 1 night in Mar 2024
Response from Elizabeth M. Sanchez, Hotel Assistant General Mgr. on Apr 23, 2024
Hi Robert, We appreciate you taking the time to provide us with your feedback. I’m happy to hear that you enjoyed the view & Sunday breakfast. At check-in all of our guests receive a welcome letter with a list of local restaurants. The closest bar & restaurant is Sibs on the Mountain. It is a 10 minute walk uphill or a 45 second drive from the hotel.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and friendly, and went above-and-beyond to help arrange for taxi service to a restaurant and for airport pickup. It really is appreciated that they were very friendly as well as being professional - just really nice people, cannot emphasize that enough. Lovely location and view; simply wish that I'd more time to spend there...
Stayed 1 night in Apr 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Apr 9, 2024
Hi Andrew,Thank you for taking the time to share your recent experience with us. It was a pleasure having you stay with us and we hope to welcome you back soon!

10/10 Excellent

Rachel, Saint Albans

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Apr 6, 2024
Hi Rachel, We appreciate you staying with us and taking time to give us a 5 out 5 rating. Hope to have the chance to host you again soon.

8/10 Good

Guy, Knoxville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is spectacular. Restaurant never disappoints.
Stayed 1 night in Mar 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Apr 3, 2024
Hi Guy, It was a pleasure having you stay with us. We hope to see you again soon!

8/10 Good

Scott

Traveled with partner
Rooms are small but love the view and the staff. Great people all of them. Very clean
Stayed 2 nights in Mar 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Apr 4, 2024
Hi Scott, It was a pleasure having you stay with us. We hope to see you again soon!

10/10 Excellent

Dawn, Mooresville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elizaberh M. Sanchez, Hotel Assistant General Mgr. on Apr 4, 2024
Hi Dawn,Thank you so much for your 5 star review! We look forward to hosting you again in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephen on Mar 25, 2024
Thank you Tracy!

10/10 Excellent

beth

Stayed 1 night in Mar 2024
Response from Elizabeth M. Sanchez, Assistant Hotel General Mgr on Apr 19, 2024
Hi Beth, Thank you for taking time to rate our property.

10/10 Excellent

Laila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is located in a beautiful area with great views of the Harbor. Guests services ( Alyce is friendly, informative and welcoming lady) The restaurant has good food with friendly staff. We are highly recommending Mafolie 🙂
Stayed 1 night in Mar 2024
Response from Stephen on Mar 25, 2024
Thanks Laila! Hope to have the chance to host you again soon.

10/10 Excellent

Tsong Lun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view of the harbor
Stayed 2 nights in Mar 2024
Response from Stephen on Mar 22, 2024
Thanks Tsong! We agree.

10/10 Excellent

Neal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are amazing, the restraunt was really good for dinner and the complementary breakfast was good as well. Favorite part was how helpful the staff was with scheduling taxis and letting us keep are bags there when arriving early. A really great experience.
Stayed 2 nights in Mar 2024
Response from Stephen on Mar 21, 2024
Glad you enjoyed your stay Neal! Hope to see you again soon.

10/10 Excellent

Beth

The hotel location offers a beautiful view of the water. The rooms are clean, very comfortable bed and the A/C worked great. The staff was amazing from checkin to the bar and the restaurant. The distance to the airport is a short drive and the transportation that the hotel arranged was fabulous. We stayed just one night before our trip home after spending one week on a catamaran. It was a perfect place to stay.
Stayed 1 night in Mar 2024
Response from Stephen on Mar 15, 2024
Glad you enjoyed your stay Beth! Hope you get a chance to come down and sail again soon.

10/10 Excellent

Kathleen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice choice for the ending of our catamaran trip. Staff, especially Elise, very kind, friendly and accommodating. We felt like we were in Mama Mia. Just a lovely, clean and comfortable place to hang. The view was beautiful. They have a pool and Happy Hours, and a restaurant for dinner and breakfast on site. We had a small refrigerator and microwave in our spacious room. We took a taxi there and back, as it is on a very steep hill with no real parking nearby.
Stayed 1 night in Mar 2024
Response from Stpehen on Mar 13, 2024
Thank you for the nice review Kathleen! Elise has been with us for many years and, like fine wine, continues to improve! Glad you enjoyed the hotel and food as well.

10/10 Excellent

Wanda, Okotoks

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique style
Stayed 1 night in Jan 2024
Response from Stephen on Mar 12, 2024
Thanks Wanda!

10/10 Excellent

Yaromyr

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel with amazing view! Super friendly staff. The food was delicious, the only caveat is it’s dated. If that doesn’t bother you, book it immediately 😁
Stayed 1 night in Mar 2024
Response from Stephen on Mar 9, 2024
Thanks Yaromyr! Glad you had a nice stay. We continue to invest significant time, effort, and dollars in improving in the hotel. She's an old ship but we love her.

10/10 Excellent

John

Traveled with group
Liked: Amenities, property conditions & facilities
Great view of the city and harbor from on high! It’s not a quiet beach retreat, but it’s a great spot to hang at the pool and have an excellent island style dinner.
Stayed 1 night in Mar 2024
Response from Stephen on Mar 9, 2024
Thanks John! Glad you enjoyed your stay and your meal!

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Mar 22, 2024
Hi Mark, We appreciate you staying with us!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice
Stayed 1 night in Feb 2024
Response from Stephen on Mar 9, 2024
Thanks Sandra!

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent!! Excellent view of the harbor!! Bed was very comfortable. However, the front door and bathroom door scraped the floor, lamp shades were worn, bathroom was very small, bathroom light rusted and partially functional, no electrical outlets in bath, very limited electrical outlets in the room, and very limited parking (along the street / hillside).
Stayed 10 nights in Feb 2024
Response from Elizabeth M. Sanchez, Hotel Assistant General Ma on Apr 4, 2024
Hi James, I would like to apologize for any inconvenience you might have had during your stay with us. We highly value our guests’ opinion, as our aim is to give our guests the best possible experience and make them feel at home. We have taken notes about the and will work on ways to improve them.Once again, thank you for choosing Mafolie Hotel & Restaurant.

8/10 Good

Victsonn, Guaynabo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view !!!..
Stayed 2 nights in Feb 2024
Response from Stephen on Mar 12, 2024
We agree. :)

2/10 Terrible

Hugh

Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Hotel Assistant General Mgr. on Apr 4, 2024
Hi Hugh, We appreciate you staying with us and taking the time to provide us with your feedback.As a leader I’m disappointed to see from your review rating we did not meet your level of expectations.

8/10 Good

Devyn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Great view and good food.
Stayed 1 night in Feb 2024
Response from Stephen on Mar 12, 2024
Thanks Devyn. Glad you enjoyed the view, the people, and the cuisine!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary beverages upon arrival was nice! Your information packet was excellent! Free beakfast was phenomenal. The refrigerator smelled gross! Reception of t.v. wifi was not good. It was cute, quaint, beautiful view. Our grandkids enjoyed the cats and the pool. They found it fun that they couldnt tell how deep the pool was. We would've liked more kid friendly options on the menu.
Stayed 1 night in Feb 2024
Response from Elizabeth M. Sanchez, Assistant General Manager on Apr 4, 2024
Hi David, Thank you for taking the time to provide us with feedback about your stay. It is reviews like yours that help us to improve our operation to avoid this type of experience from happening again. It is our top priority to provide the best possible stay for our guests. I