Charter Oak Vacations from $349

This is the worse hotel ever. The Tv did and refrigerator did not work the first night at all there was no dresser or nightstands no closet it was very dirty even the towel that was supposed to to go on the floor when you get out of the shower was filthy and stained

HORRIFYING. Hair in bathroom. Parking expensive nightmare. Unsafe neighborhood. Rude unprofessional staff guy on a screen checking you in with endless codes you have to keep track of to get in and out of the room and building with a piece of paper?! Refused a refund and we had to initiate this long awful process of having Expedia pay us back because the hotel would not. DO NOT BOOK IN HERE. Truly a nightmare experience for us and it pretty much ruined our trip to LA financially and otherwise.

If I had to summarize my experience in one word, it would be "disaster." I booked this property expecting a relaxing stay, but it felt more like a masterclass in how not to run a hospitality business. My family of 4 stayed for 1 night July 29-30 so my children could go to Universal studios. I see a $150 charge on my card for alleged "smelling like Marijuana" days later with no communication. Mind you, there is Marijuana oder in the hallway every time we left our room. First, this is a baseless lie. Second, we are traveling with young children and would never do that. Lastly, there were 2 cockroaches in shower. We also found them by the lobby coffee maker (GROSS)! We took pics of both instances. The bed and pillows sucked, AC was weak and the decor was straight from the 1980s. They haven't updated this place probably since it was built. Have contacted hotel and they gave me an email to contact and I did. It's been 4 days and not one communication back. AVOID if you hate roaches, poor customer service and erroneous charges. 0 Stars for the WORST hotel experience of our life! Give us our money back you unethical and poorly run hotel!