Viajes a Châtelaillon-Plage Todo Incluido Vuelo + Hotel

todo muy bien, el personal, muy atento, y las instalaciones muy bonitas. Muchas gracias

Muy bien el hotel. Lo único que le faltaba era ascensor desde el parking

The issue was not just the air conditioning—it was the way we were treated. Our room was unbearably hot, especially at night, and despite multiple complaints, staff repeatedly insisted there was no problem and made us feel as if we were exaggerating or lying. What made this even more frustrating is that family members staying in another room at the same hotel had no issues with their air conditioning. After they checked out, we requested a room change, but the hotel refused, continuing to deny there was any problem with our room. On one night, we woke up from the heat and called reception several times with no answer. At 3:00 a.m., we had to go down to the lobby in our pajamas to ask for help, only to be met with a dismissive and rude attitude. We were even told that if we were unhappy, we could find another hotel. As visitors in a country where we do not speak the language fluently, this experience left us feeling helpless, unsupported, and uncomfortable. Problems can happen in any hotel, but the lack of empathy, professionalism, and respect shown by the staff was unacceptable. After multiple complaints and several sleepless nights, the only compensation offered was two coffees. I chose this hotel because I trusted the Hilton brand. Unfortunately, this stay fell far below any reasonable expectation of hospitality.