- Liked: Cleanliness, amenities
- Disliked: Staff & service
Property had noisy maintenance activity going on till 6 pm every day. Their Housekeeping and In room Dining staff were excellent. I would however like to highlight a major problem the Hotel put us through on February 23, 2020. The Restaurant offers a big spread in the buffet breakfast. However, my wife is a diabetic on insulin and can eat only a little at a time. She picked up a little of semolina upma and a cup of tea. She called a waiter, informed him of her medical condition, expressed inability to eat beyond a few spoonfuls and asked him for an omelette and 2 pieces of toasted bread to be packed, so that she could save it for later. A few minutes later, the waiter brought the omelette in a plate and told her that he is under instructions of the Food and Beverage (F&B) Manager (Mr. Ashwat) to not let the food be taken out and that she must eat the same within the Restaurant premises. It was humiliating for a diabetes patient to be subjected to this practice.The Supervisor in the F&B quietly watched and did not try to salvage the situation. TOTAL INSENSITIVITY on their part. I summoned the Duty Manager of the Hotel, who accepted that there was fault on part of the Hotel. I left instructions with Mr. Ashwat, when he called me, asking for the General Manager of Residency Towers to speak to me to ensure that no other guest with a medical condition suffers in future. No calls yet. Shows that Residency Towers has no REGRET NOR ANY DESIRE TO RECTIFY ITS REGRESSIVE POLICY.