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Overview of The Empress Hotel Chiang Mai

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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, desk, free cribs/infant beds

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationChiang Mai Night Bazaar13 min walk
    Popular LocationNong Hoi Market4 min drive
    Popular LocationTha Phae Gate9 min drive
    AirportChiang Mai (CNX-Chiang Mai Intl.)14 min drive

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  • Executive Room

    4.8/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsExecutive Room
  • Deluxe Room

    4.5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsDeluxe Room
  • Executive Suite

    5/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed OR 2 Twin Beds
    More detailsExecutive Suite
  • Superior Room

    4.8/5 guest room rating

    Room amenities

    • 344 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed OR 2 Twin Beds
    More detailsSuperior Room

About this area

Chiang Mai

Located in Chang Khlan neighborhood, The Empress Hotel Chiang Mai is connected to the convention center. Chiang Mai Night Bazaar and CentralPlaza Chiang Mai Airport are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chiang Mai Zoo and Chiang Mai Night Safari. Traveling with kids? Consider Elephant Parade House, or check out an event or a game at 700th Anniversary Stadium.
Visit our Chiang Mai travel guide
Popular Location

What's nearby

  • Chiang Mai Night Bazaar - 13 min walk
  • Nong Hoi Market - 4 min drive
  • Tha Phae Gate - 9 min drive
  • Warorot Market - 10 min drive
  • Wat Chedi Luang - 11 min drive

Getting around

  • Chiang Mai Railway Station - 15 min drive
  • AirportChiang Mai Intl. Airport (CNX) - 14 min drive

Restaurants

  • Chao Nang Coffee Shop — 1 min walk
  • Panda Palace — 1 min walk
  • Kao Kab Kang — 3 min walk
  • China Kitchen — 6 min walk
  • Choei — 7 min walk

About this property

The Empress Hotel Chiang Mai

Family-friendly hotel connected to the convention center in Chiang Mai with 2 restaurants
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a coffee shop/café are onsite. All 375 rooms offer free WiFi and free wired Internet, plus 24-hour room service and TVs with satellite channels. Other amenities available to guests include minibars, in-room massages, and hair dryers.
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and safes. Satellite television is provided.

Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows regional sanitization guidelines of Safety and Health Administration (Thailand)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free extended parking
  • Roundtrip airport shuttle (surcharge) from 6 AM - midnight
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: THB 450 for adults and THB 450 for children
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Thai

Business services

  • Business center
  • Meeting rooms
  • Conference center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 2:00 PM - 11:30 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for THB 850.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 450 for adults and THB 450 for children (approximately)
  • Airport shuttle fee: THB 100 per person (one-way)
  • Airport shuttle fee per child: THB 100 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai
The Empress Chiang Mai
The Empress Hotel Chiang Mai Hotel
The Empress Hotel Chiang Mai Chiang Mai
The Empress Hotel Chiang Mai Hotel Chiang Mai

Frequently asked questions

Can I cancel my reservation for free at The Empress Hotel Chiang Mai and receive a full refund?
Yes, The Empress Hotel Chiang Mai offers free cancellation on select room rates, because flexibility matters! Please refer to The Empress Hotel Chiang Mai cancellation policy on our site for more details about any exclusions or requirements.
Does The Empress Hotel Chiang Mai have a pool?
Yes, this property has an outdoor pool.
Is The Empress Hotel Chiang Mai pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Empress Hotel Chiang Mai?
Self parking and extended parking are free at this property.
What time is check-in at The Empress Hotel Chiang Mai?
Check-in is from 2:00 PM - 11:30 PM.
What time is check-out at The Empress Hotel Chiang Mai?
Check-out is at noon. Late check-out is available for THB 500 (subject to availability).
Does The Empress Hotel Chiang Mai provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of THB 100 per person, one-way, applies.
Where is The Empress Hotel Chiang Mai located?
This family-friendly Chiang Mai hotel is located near the airport, within a 15-minute walk of Art in Paradise and Chiang Mai Night Bazaar. Tha Phae Gate and Warorot Market are also within 1 mi (2 km).
4.5
Wonderful
5 - Excellent
630
4 - Good
297
3 - Okay
48
2 - Poor
14
1 - Terrible
9

4.5/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff, awesome room, very good facilities
My friend and I were welcomed so warmly from the first day we arrived. The staff gave us a bouquet of flowers and a bag full of delicious snacks on the first day! They also connected us to a tour operator when we wanted to schedule a trip for the next day. On our first breakfast, we were given key chains and on the 2nd (my birthday), they gave us a fruit platter with HBD message and candles. I also wanted to go to the nearby church and they gave me a ride. And when we were leaving, we got a free transfer to the airport, plus a set of necklace and earrings for each of us. We were so spoiled. And we love the room! Nice big bathroom with tub and separate shower, cable channels on TV, and very modern touch pad to operate the lights, etc inside the room. They have very cute and matching robes and slippers too. It was truly a wonderful stay. Thank you so much!
Stayed 2 nights in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
He best hotel in Chiang Mai
Excellent hotel at a reasonable price. Extremely clean and modern. The staff was very nice and would go out of their way to ensure guests are happy. One of the best hotels I've ever stayed in. When I go back to Chiang Mai I will definitely stay here again!
Stayed 2 nights in Aug 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff. Provide excellent customer service.
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved it!
Lovely big room. Great pool. Plenty of loungers. 3 restaurants/ coffee shops. Steam room gym. Good location. Laundry and massage a few feet away ( or come to hotel either). Fruit and amazing goodie bag in room. Huge buffet breakfast choice. Western and Asian choices. Bread was yum. Staff country’s and helpful. No chargers ( that worked ) near the bed.
Stayed 2 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Thailand a few times and the Empress Hotel has to the best hotel I’ve stayed in for service. When I arrived I received a voucher for a free drink and a welcome gift as well as being upgraded and in my room fresh fruit, the staff were just excellent very polite, friendly and helpful, good choice of food at breakfast time, the pool area was good as was my room(1501) If I do come back to Chiang Mai again I will definitely stay at the Empress Hotel
Stayed 15 nights in Feb 2020

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