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My outbound was delayed due to bad weather and the staff made sure I made my connection. Amazing
I did not like the fact that I was quoted one price for seat change (less price) and I paid a higher price at the airport.
A portion of my group was late and I was very worried of them missing the flight. I informed the gate staff and they politely calmed me down and told me we still had time before takeoff. I really appreciated their kindness and understanding.
Not able to use my own headphones for the movies was annoying. There was only the two-prong plug for the airlines headphones for some unknown reason.
Really prompt and thorough. China southern is awesome
Everything ok except our return flight was cancelled causing us a new room charge of $275 because we are coming in after our car rental office closes. Not so good.
The flight was delayed for weather for 1 day. It was a little chaos at beginning, but eventually they put us in hotels. My second flight got seat upgrade at Wuhan, China, because the crew saw me traveling with two kids. Really appreciate!
Crew members are outstanding
Did not need to request anything from the flight staff thru the entire flight. That means that they did a great job! They provided everything without me haven’t to ask. I like that type of service.
Leg rooms are small. No power for phones.
The top routes that China Southern Airlines flies are: