Chitterne Vacations from $1,081

My husband and I arrived at Brooklyn house on Friday 24the July. We had approx 2.5hrs drive. There was no one on reception to check us in at approx 6pm. After ringing bell twice I finally tracked Maxine down who came to check us in. No eye contact was made between Maxine and my husband just me and she seemed quite 'cold'. She showed us to our room after going through everything and also asked what time we would like breakfast the following morning. We got to breakfast at 9am and again Maxine went through the process, told us to choose a table which was already set up and she would be over to take our breakfast order. We were left to our own devices and 40 mins later after hearing her greet other residents and asking them how their last evenings had been and serving other residents who had come in after us, I decided to get up and give her our breakfast order. No apology received by her. Although the breakfast was delicious, apart from the fact that my husband's scrambled eggs and salmon should have come with toast, we didn't even bother to mention. We both said we would never stay here again because of the unfriendly nature we had received on our check-in and breakfast. However, all was redeemed on our 2nd day this morning. Maxine was not there but we had the fortune of meeting Ana, a wonderful person who took our breakfast order which we received within 10mins of ordering, whilst helping ourselves to tea/coffee etc. Thank you Ana for your friendly warmth

From check-in to departure, the staff went above and beyond—exceptionally warm, attentive, and genuinely welcoming throughout our stay

We had a great one night stay at Berwick Lodge on a a Monday to celebrate a birthday. The sun shone and the Housemartins flew happily around whilst we sat on the terrace having a cocktail. The à la carte menu was fantastic - well worth the cost and breakfast was very tasty. Will definitely stay again in one of the other fantastic looking rooms.

Perfect resort for a family gateway