City Hall Tours

Unfortunately, our experience at The Elms did not live up to the expectations or the price we paid for our 3-night stay. Given the premium rates, especially for a busy weekend, we expected a higher standard of cleanliness, comfort, & attention to detail. Upon arriving late at night, I got into bed only to discover what appeared to be a blood stain on the bedding right my eye level. The bed also did not have a proper duvet cover, just an insert covered by sheets, which was disappointing for a hotel of this caliber. The carpet in our suite had numerous visible spots and did not appear to have been vacuumed, to the point that we were uncomfortable walking on it barefoot. We also found leftover food in the freezer of the mini refrigerator from a previous guest. The bathroom presented another significant issue. None of the two faucets or two showerheads had adequate water flow. We had to call maintenance, and the staff member who came to assist us was very pleasant and helpful. We were told that water had been shut off earlier in the week for pipe cleaning, & rust buildup in the faucet ,& showerheads was causing the problem. While we appreciated the maintenance staff's response, this was an issue that should have been identified and resolved before guests checked into the room. Additionally, despite asking, our empty body wash was never replenished during our entire 3-night stay. We also had dinner reservations at the Three Owls restaurant on Saturday evening. After being seated a

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