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Hotel Lucerna Ciudad Juarez

Photo gallery for Hotel Lucerna Ciudad Juarez

Front of property - evening/night
Outdoor pool
Outdoor pool
Lucerna Select, 1 King Bed | Premium bedding, in-room safe, desk, blackout drapes
Deluxe Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, blackout drapes

Overview of Hotel Lucerna Ciudad Juarez

VIP Access

Hotel Lucerna Ciudad Juarez

4.5 star property

8.2/10 Very Good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
Paseo Triunfo De La Republica 3976, Ciudad Juarez, CHIH, 32200

Explore the area

  • Popular LocationPlaza de las Americas7 min walk
  • Popular LocationJaime Canales Lira Stadium12 min walk
  • Popular LocationPaso del Norte Cultural Center15 min walk
  • AirportEl Paso, TX (ELP-El Paso Intl.)30 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Ciudad Juarez

Located in Ciudad Juarez, Hotel Lucerna Ciudad Juarez is in the city center. Looking to enjoy an event or a game? See what's going on at Jaime Canales Lira Stadium or Estadio 20 de Noviembre.

What's nearby

  • Hospital de la Mujer - 3 min walk
  • Plaza de las Americas - 7 min walk
  • Jaime Canales Lira Stadium - 12 min walk
  • Estadio 20 de Noviembre - 12 min walk
  • Paso del Norte Cultural Center - 15 min walk

Getting around

  • El Paso Union Depot - 20 min drive
  • Ciudad Juarez Intl. Airport (CJS) - 27 min drive

Restaurants

  • Sanborn's - 3 min walk
  • Los Pavos - 4 min walk
  • Degá - 5 min walk
  • Ygriega - 11 min walk
  • CUSTODIA DE SAN PABLO RESTAURANT MUSEO TEATRO - 14 min walk

About this property

Hotel Lucerna Ciudad Juarez

4.5-star luxury hotel in the business district
Located close to Hospital de la Mujer and Plaza de las Americas, Hotel Lucerna Ciudad Juarez provides a terrace, a garden, and dry cleaning/laundry services. The onsite restaurant, Acueducto, features brunch. Free in-room WiFi is available to all guests, along with car rentals on site and a bar.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), an area shuttle, and express check-out
  • A porter/bellhop, an elevator, and tour/ticket assistance
  • Guest reviews speak highly of the location
Room features
All 138 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 32-inch TVs with premium channels
  • Balconies, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–noon: USD 16 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Acueducto

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Free babysitting
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: USD 16 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The deposit amount is equivalent to 1 night if paid in cash.

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez

Frequently asked questions

Does Hotel Lucerna Ciudad Juarez have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

How much does it cost to stay at Hotel Lucerna Ciudad Juarez?

As of Feb 9, 2023, prices found for a 1-night stay for 2 adults at Hotel Lucerna Ciudad Juarez on Feb 13, 2023 start from $118.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Lucerna Ciudad Juarez pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Lucerna Ciudad Juarez?

Self parking is free at this property.

What time is check-in at Hotel Lucerna Ciudad Juarez?

Check-in is from 3 PM - midnight.

What time is check-out at Hotel Lucerna Ciudad Juarez?

Check-out is at noon.

Where is Hotel Lucerna Ciudad Juarez located?

Located in the heart of Ciudad Juarez, this luxury hotel is within a 10-minute walk of Hospital de la Mujer and Plaza de las Americas. Jaime Canales Lira Stadium and Estadio 20 de Noviembre are also within 15 minutes.

Can I cancel my reservation for free at Hotel Lucerna Ciudad Juarez and receive a full refund?

Yes, Hotel Lucerna Ciudad Juarez offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Lucerna Ciudad Juarez cancellation policy on our site for more details about any exclusions or requirements.

Reviews

8.2

Very Good

Rating 10 - Excellent. 558 out of 1019 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 201 out of 1019 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 110 out of 1019 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 66 out of 1019 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 84 out of 1019 reviews" "
" "2 - Terrible 8%

8.5/10

Cleanliness

8.4/10

Staff & service

7.9/10

Amenities

8.3/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

4/10 Poor

David, Calgary

Business traveler
Liked: Cleanliness, staff & service
Disappointing. My room on the south side of the hotel was an oven. Air conditioning didn’t cool it down. I was allowed to change rooms. The internet stopped working with my laptop and smartphone and couldn’t be fixed.

6/10 Okay

Juan, Carlsbad

Traveled with partner
Liked: Cleanliness, staff & service
Rooms was not maintained. Seems there’s a leak in the bathroom ceiling that has not been addressed

4/10 Poor

julio

Liked: Staff & service
Disliked: Property conditions & facilities
The room had no temperature control. It got to 82 degrees when I called the front desk to inform them. A nice gentleman showed up ant told me to “open the balcony door to allow cold air to come in the room” Of course he forgot to mention that the noise will also come in. He offered another room facing the Main Street, which is very noisy at all hours of day and night. Upon further inspection, I noticed that the louvers for the furnace were all shut. Clearly they were aware of the fault but decided to rent the room anyway. The management in this hotel cares more about their greed than their ethical duty to serve the traveling public. All employees were very nice and helpful, I feel that their management puts them in an untenable position…

6/10 Okay

Ivan

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Room was at 31.5 c when I showed up, when I try calling reception to let then know, no answer feom anyone. Had to go down to reception where I asked for the manager. The manager was a young girl with total attitude! No managerial skills, just a girl they but there to fill the position!

10/10 Excellent

Arturo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2022

8/10 Good

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place to stay, the staff is super friendly and nice, the rooms are good and clean... I just didn't like the prices on the restaurant and bar (too expensive).
Stayed 1 night in Nov 2022

6/10 Okay

Guadalupe

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the help with house keeping , but employees in the lobby don't answer the phone when room to lobby call is made. Young employees not take their job seriously.
Stayed 2 nights in Nov 2022

10/10 Excellent

Manuela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised on how nice this hotel actually is. It was very clean and comfortable. Every body was super helpful and friendly. The lobby was one of my favorite spots to lounge around. Will be staying here again if I ever need to.
Stayed 3 nights in Oct 2022

10/10 Excellent

Ramon

Stayed 1 night in Oct 2022

10/10 Excellent

Xochitlflor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out pretty quick
Stayed 1 night in Oct 2022