Located in Ciudad Juarez, Hotel Lucerna Ciudad Juarez is in the city center. Looking to enjoy an event or a game? See what's going on at Jaime Canales Lira Stadium or Estadio 20 de Noviembre.
CUSTODIA DE SAN PABLO RESTAURANT MUSEO TEATRO - 14 min walk
About this property
Hotel Lucerna Ciudad Juarez
4.5-star luxury hotel in the business district
Located close to Hospital de la Mujer and Plaza de las Americas, Hotel Lucerna Ciudad Juarez provides a terrace, a garden, and dry cleaning/laundry services. The onsite restaurant, Acueducto, features brunch. Free in-room WiFi is available to all guests, along with car rentals on site and a bar.
You'll also find perks like:
An outdoor pool
Free self parking
Buffet breakfast (surcharge), an area shuttle, and express check-out
A porter/bellhop, an elevator, and tour/ticket assistance
Guest reviews speak highly of the location
Room features
All 138 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like air conditioning and bathrobes. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
Bathrooms with shower/tub combinations and hair dryers
32-inch TVs with premium channels
Balconies, daily housekeeping, and desks
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Area shuttle
Food and drink
Buffet breakfast available for a fee daily 6:00 AM–noon: USD 16 per person
1 restaurant
1 bar
24-hour room service
Restaurants on site
Acueducto
Things to do
24-hour fitness center
Outdoor pool
Family friendly
Free babysitting
Laundry facilities
Outdoor pool
Conveniences
Banquet hall
Elevator
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Porter/bellhop
Tour/ticket assistance
Wedding services
Business services
24-hour business center
Meeting room
Outdoors
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for buffet breakfast: USD 16 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The deposit amount is equivalent to 1 night if paid in cash.
We should mention
Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Property is also known as
Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez
Frequently asked questions
Does Hotel Lucerna Ciudad Juarez have a pool?
Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.
How much does it cost to stay at Hotel Lucerna Ciudad Juarez?
As of Feb 9, 2023, prices found for a 1-night stay for 2 adults at Hotel Lucerna Ciudad Juarez on Feb 13, 2023 start from $118.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hotel Lucerna Ciudad Juarez pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Lucerna Ciudad Juarez?
Self parking is free at this property.
What time is check-in at Hotel Lucerna Ciudad Juarez?
Check-in is from 3 PM - midnight.
What time is check-out at Hotel Lucerna Ciudad Juarez?
Check-out is at noon.
Where is Hotel Lucerna Ciudad Juarez located?
Located in the heart of Ciudad Juarez, this luxury hotel is within a 10-minute walk of Hospital de la Mujer and Plaza de las Americas. Jaime Canales Lira Stadium and Estadio 20 de Noviembre are also within 15 minutes.
Can I cancel my reservation for free at Hotel Lucerna Ciudad Juarez and receive a full refund?
Yes, Hotel Lucerna Ciudad Juarez offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Lucerna Ciudad Juarez cancellation policy on our site for more details about any exclusions or requirements.
We verify reviews to ensure the traveler booked with Expedia Group. Travelers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
Rating 10 - Excellent. 558 out of 1019 reviews" "
10 - Excellent
558
" "10 - Excellent 55%
Rating 8 - Good. 201 out of 1019 reviews" "
8 - Good
201
" "8 - Good 20%
Rating 6 - Okay. 110 out of 1019 reviews" "
6 - Okay
110
" "6 - Okay 11%
Rating 4 - Poor. 66 out of 1019 reviews" "
4 - Poor
66
" "4 - Poor 6%
Rating 2 - Terrible. 84 out of 1019 reviews" "
2 - Terrible
84
" "2 - Terrible 8%
8.5/10
Cleanliness
8.4/10
Staff & service
7.9/10
Amenities
8.3/10
Property conditions & facilities
7.9/10
Eco-friendliness
Reviews
4/10 Poor
David, Calgary
Business traveler
Jan 13, 2023
Liked: Cleanliness, staff & service
Disappointing. My room on the south side of the hotel was an oven. Air conditioning didn’t cool it down. I was allowed to change rooms. The internet stopped working with my laptop and smartphone and couldn’t be fixed.
David
6/10 Okay
Juan, Carlsbad
Traveled with partner
Jan 10, 2023
Liked: Cleanliness, staff & service
Rooms was not maintained. Seems there’s a leak in the bathroom ceiling that has not been addressed
Juan
4/10 Poor
julio
Jan 6, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The room had no temperature control. It got to 82 degrees when I called the front desk to inform them. A nice gentleman showed up ant told me to “open the balcony door to allow cold air to come in the room” Of course he forgot to mention that the noise will also come in. He offered another room facing the Main Street, which is very noisy at all hours of day and night. Upon further inspection, I noticed that the louvers for the furnace were all shut. Clearly they were aware of the fault but decided to rent the room anyway. The management in this hotel cares more about their greed than their ethical duty to serve the traveling public. All employees were very nice and helpful, I feel that their management puts them in an untenable position…
julio
6/10 Okay
Ivan
Business traveler
Dec 8, 2022
Liked: Cleanliness
Disliked: Staff & service
Room was at 31.5 c when I showed up, when I try calling reception to let then know, no answer feom anyone. Had to go down to reception where I asked for the manager. The manager was a young girl with total attitude! No managerial skills, just a girl they but there to fill the position!
It's a nice place to stay, the staff is super friendly and nice, the rooms are good and clean... I just didn't like the prices on the restaurant and bar (too expensive).
I liked the help with house keeping , but employees in the lobby don't answer the phone when room to lobby call is made. Young employees not take their job seriously.
I was surprised on how nice this hotel actually is. It was very clean and comfortable. Every body was super helpful and friendly. The lobby was one of my favorite spots to lounge around. Will be staying here again if I ever need to.
