Secure Hotel, Close to Mall, Dirty Room
Posted Sep 23, 2016
At first look, the hotel is very beautiful, outside and inside (lobby, restaurant, hallways, etc.) The hotel appears to be very secure as it is surrounded by a large gate. Hotel parking officials, taxi drivers, and hotel staff are outside awaiting your arrival. (It makes you feel special.) The hotel staff at the lobby were helpful and friendly. The hotel restaurant staff were also friendly and welcoming. However, the food wasn't quite good. I found that everything I tasted had too much sugar or salt. I tasted the pancakes, nachos, steak tacos, burger, fries, eggs, and more. I could never finish any of it since the flavors were hard to get used to, even though I love Mexican food. I expected simple dishes of rice, beans, and some sort of enchilada or taco that wasn't heavily salted, greasy, or lacked flavor. I appreciate that the restaurant attempted to make great dishes. The rooms we stayed in were not as clean as they should have been. The floors/tiles were very dirty, the shower was stained, and the carpet was caked with dirt. (Our white socks were black after walking around the room.) So, we changed rooms. Although, it was a little better (less dirt on the tile, carpet, and lesser stains in the bathroom) the sewage smell coming from outside filled our room. We changed rooms a third time. We ended up 3 floors higher, it was much better aside from a mildew/humid smell. The staff sprayed the room. The floors & shower were still a bit dirty, but we just dealt with it.