Coast Road Community Park Tours

it was good, I will take my family again,

The property itself is okay, but I left with very mixed feelings about the staff and the breakfast service. First, in the pool and restaurant area, there is a manager whose behavior did not feel up to the standards of a North American hotel. For example, each evening at 5 p.m. he would walk in, close all the curtains around the indoor pool (because it is adjacent to the dining area), and do so without any explanation. When we tried reopening them because it was uncomfortable swimming with all curtains closed, he returned immediately, closed them again, and told us rudely “there is a rule at 5 o’clock!” He also walked around the pool area in shoes, which felt very inappropriate for hygiene Breakfast was another big disappointment. The kitchen was not able to keep up with demand, and every morning there were long delays that left guests frustrated. Staff in the restaurant were kind though. The property design also has a serious flaw: there is only one elevator in each of the side wings, which creates long waits and a lot of inconvenience, especially during busy times. Finally, at check-in I requested to upgrade to a better room and even offered to pay more. Instead of trying to help, the receptionist dismissed the request and, at one point, sarcastically said “nice try,” implying I wasn’t being truthful. This felt unprofessional and inappropriate. Overall, the hotel itself has potential, but I strongly believe the staff would benefit from better training in hospitality!

The reviews I read prior to booking this hotel did not disappoint. What a truly great hotel experience! The service and staff was top notch: genuinely friendly, helpful, kind, welcoming, and even fun to interact with! The restaurant in the hotel, Minnoz, had a great menu selection. We had breakfast there and it was so delicious and the service was excellent! We regretted not going there for dinner the night prior but we will next time we stay there! The renovations to the hotel are very nice and modern and we so appreciated it. Everything was clean and well prepared for us when we arrived. The air conditioning was easy to operate and worked flawlessly, as did everything else in the room like the TV, plugs, lights, coffeemaker, etc. The size of the room was so generous too which was really nice; felt like we were staying in more of a condo than a hotel room because of the layout. Bathroom lighting was great, and we loved how the shampoo/conditioner and soap and lotion was all in regular pump containers, not little plastic pouches that are hard to open, messy and never contain enough product. The only thing we didn't personally like was the firmness of the beds: they are definitely a true firm. However, that is a subjective thing and everyone prefers a different firmness level in their mattress, so we are taking no stars off for that! The location is central to a lot of restaurants and right across the street from the harbour, which is so nice. We would come back for sure!