8.4/10 Very Good! (2,715 reviews)
The property was clean & well kept. Our room was always clean. We were really unhappy with the location of the room. We felt we were in the middle of the parking lot, we were next to the kitchen delivery door, & it toward the end of the week smelled like we were next to a septic tank. We asked at the desk several times to be moved. Quite honestly, I felt mostly ignored. We were told to check every morning. People came & went in droves but there was never a room of the same type available in another location. I don’t believe there was never a room that emptied in the AM that we could move into & put the newcomer in the room we had. Unfortunately this ruined my husband’s special birthday. The desk staff appeared to not want to do the extra work. Originally we were told we booked thru a third party & I felt they paid less attention to our complaints.
Reviewed on Aug 19, 2025