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Grand Hyatt Macau

Photo gallery for Grand Hyatt Macau

Exterior
Outdoor spa tub
Outdoor pool, pool umbrellas, sun loungers
Outdoor spa tub
Hypo-allergenic bedding, in-room safe, rollaway beds, free WiFi

Overview of Grand Hyatt Macau

Grand Hyatt Macau

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
City Of Dreams, Estrade Do Istmo Cotai, Cotai

Explore the area

  • Popular LocationMacau University of Science and Technology4 min walk
  • Popular LocationVenetian Macao Casino12 min walk
  • Popular LocationCotai Strip6 min drive
  • AirportMacau (MFM-Macau Intl.)8 min drive

Room options

About this area

Cotai

Located in Cotai, Grand Hyatt Macau is connected to a rail/subway station. Taipa Ferry Terminal and Macau Ferry Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit City of Dreams and Gongbei Port. Traveling with kids? Consider Qube at the Venetian and Macau Matsu. Spend some time exploring the area's activities, including outlet shopping.
Visit our Cotai travel guideOpens in a new window
Map

What's nearby

  • Macau University of Science and Technology - 4 min walk
  • Venetian Macao Casino - 12 min walk
  • Cotai Arena - 15 min walk
  • Carmel Garden - 19 min walk
  • Cotai Strip - 6 min drive

Getting around

  • Macau Intl. Airport (MFM) - 8 min drive

Restaurants

  • The Tasting Room - 10 min walk
  • Jade Dragon - 10 min walk
  • Feast - 11 min walk
  • La Chine - 17 min walk
  • Dumbo Restaurant - 3 min drive

About this property

Grand Hyatt Macau

5-star luxury hotel connected to a shopping center
Located close to City of Dreams and Venetian Macao Casino, Grand Hyatt Macau provides a poolside bar, a terrace, and an art gallery on site. Indulge in aromatherapy, a body treatment, and a body wrap at the onsite spa. Enjoy Chinese cuisine and more at the two onsite restaurants. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a shopping mall on site and a coffee shop/cafe.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Buffet breakfast (surcharge), a free casino shuttle, and bike rentals
  • An outdoor tennis court, self parking (surcharge), and limo/town car service
  • 8 meeting rooms, luggage storage, and massage treatment rooms
  • Guest reviews give top marks for the overall value and proximity to public transit
Room features
All 791 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi. Guest reviews speak positively of the comfortable, quiet rooms at the property.
Other conveniences in all rooms include:
  • Highchairs and children's slippers
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and shower/tub combinations
  • 42-inch LCD TVs with cable channels and DVD players
  • Refrigerators, free tea bags/instant coffee, and electric kettles

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MOP 960 per day)
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11:00 AM: MOP 229-328 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Beijing Kitchen
  • Mezza9 Macau
  • Lobby Lounge

Things to do

  • 4 spa tubs
  • Art gallery
  • Bicycle rentals
  • Bike parking
  • Children's pool
  • Designer stores
  • Fitness center
  • Full-service spa
  • Lifeguards on site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping mall
  • Shopping
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (86112 square feet)
  • Meeting rooms - 8

Outdoors

  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Couples dining
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • DVD player
  • Pay movies

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Refrigerator

More

  • Children's slippers
  • Electrical adapters/chargers
  • Energy-saving features in guestrooms
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only

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Guest rating 4.5+
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Washer and dryer
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Air conditioned
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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from February 15 2023 to February 16 2023 (dates subject to change):
  • Spa tub
  • Swimming pool
The property will be renovating from February 6 2023 to March 10 2023 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Tennis courts

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MOP 460.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between MOP 229 and MOP 328 per person (approximately)
  • Self parking fee: MOP 960 per day
  • Rollaway bed fee: MOP 460.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Grand Hyatt Macau
Grand Hyatt Macau Hotel
Macau Grand Hyatt
Grand Hyatt Macau Hotel Cotai
Grand Hyatt Macau Cotai
Grand Hyatt Macau Hotel Macau
Grand Hyatt Macau Hotel
Grand Hyatt Macau Cotai
Grand Hyatt Macau Hotel Cotai

Frequently asked questions

Does Grand Hyatt Macau have a pool?

Yes, this property has an outdoor pool and a children's pool. The pool will be unavailable from February 15 2023 to February 16 2023 (dates subject to change). The property will be renovating one of the pools from February 6 2023 to March 10 2023 (completion date subject to change).

How much does it cost to stay at Grand Hyatt Macau?

As of Feb 6, 2023, prices found for a 1-night stay for 2 adults at Grand Hyatt Macau on Mar 5, 2023 start from $194.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Macau pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Macau?

Self parking is available for MOP 960 per day.

What time is check-in at Grand Hyatt Macau?

Check-in is from 3 PM - midnight.

What time is check-out at Grand Hyatt Macau?

Check-out is at 11 AM.

Where is Grand Hyatt Macau located?

This family-friendly Cotai hotel is located near the airport, within a 15-minute walk of City of Dreams and Venetian Macao Casino. Cotai Strip and Taipa Ferry Terminal are also within 2 mi (3 km).

Can I cancel my reservation for free at Grand Hyatt Macau and receive a full refund?

Yes, Grand Hyatt Macau offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hyatt Macau cancellation policy on our site for more details about any exclusions or requirements.

Grand Hyatt Macau Reviews

Grand Hyatt Macau Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 680 out of 1010 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 255 out of 1010 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 40 out of 1010 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 16 out of 1010 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 19 out of 1010 reviews" "
" "2 - Terrible 2%

9.2/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.1/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tikki

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Dal Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fountain view
The fountain view is fantastic, hope I can have the same view on my next visit, probably with my whole family.
Stayed 1 night in May 2021

10/10 Excellent

Wah Yau

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

10/10 Excellent

Patricia

Stayed 1 night in Jan 2021

10/10 Excellent

Fuk Cheung

Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Sammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service
Good for option
Room a bit dated. Bed is not too comfort as 5 star standard.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Staff & service
The restaurant guest is impolite and the waiting time is long.
Stayed 1 night in Jan 2020