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Overview of Moon Palace Jamaica – All Inclusive

Photo gallery

Guest reviews

4.3/5 Excellent
674 reviews
Guests rated this property 4.5/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • All inclusive

Map

Highlights

Popular LocationTurtle Beach2 min walk
Popular LocationOcho Rios Craft Park5 min walk
Popular LocationOcho Rios Clock Tower6 min walk
AirportOcho Rios (OCJ-Ian Fleming Intl.)18 min drive

Choose dates to view prices

  • Superior Deluxe Ocean View with balcony- FLEX CANCELLATION, Kids Free.

    Room amenities

    • 366 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Deluxe Resort Ocean View, 2 Double Beds-FLEX CANCELLATION,Up to US$1500 Resort Credit

    3.5/5 guest room rating

    Room amenities

    • 366 sq ft
    • Ocean view
    • Sleeps 2
    • 2 Double Beds
    More details
  • Honeymoon Suite- FLEX CANCELLATION,Up to US$1500 Resort Credit

    Room amenities

    • 392 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Family Room, 2 Bedrooms - FLEX CANCELLATION,Up to US$1500 Resort Credit

    4.4/5 guest room rating

    Room amenities

    • 646 sq ft
    • Partial ocean view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More details
  • Deluxe Resort View, 2 Double Beds- FLEX CANCELLATION,Up to US$1500 Resort Credit

    3.7/5 guest room rating

    Room amenities

    • 291 sq ft
    • Resort view
    • Sleeps 2
    • 2 Double Beds
    More details
  • Presidential Room, 2 Bedrooms, Ocean View - FLEX CANCELLATION, Kids Free.

    Room amenities

    • 699 sq ft
    • Ocean view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More details
  • Deluxe Resort Ocean View with King Bed- FLEX CANCELLATION,Up to US$1500 Resort Credit

    3.8/5 guest room rating

    Room amenities

    • 366 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Deluxe Resort View, 1 King Bed- FLEX CANCELLATION,Up to US$1500 Resort Credit

    3.8/5 guest room rating

    Room amenities

    • 291 sq ft
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More details
  • Governor Suite- FLEX CANCELLATION,Up to US$1500 Resort Credit

    Room amenities

    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Walk Out Suite - FLEX CANCELLATION, Kids Free.

    Room amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Junior Suite Ocean View - FLEX CANCELLATION, Kids Free.

    Room amenities

    • Ocean view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More details
  • Deluxe Room Resort View, PAY FOR ONE ROOM AND GET TWO KIDS EAT & STAY FREE

    Room amenities

    • 366 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Superior Deluxe Ocean View with balcony,PAY FOR ONE ROOM AND GET TWO, KIDS EAT & STAY FREE

    Room amenities

    • 366 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details

About this area

Ocho Rios

Located in Ocho Rios, Moon Palace Jamaica – All Inclusive is near theme parks and on the beach. The area's natural beauty can be seen at Dunn's River Falls and Mahogany Beach, while Dolphin Cove and Mystic Mountain are popular area attractions. Discover the area's water adventures with kayaking, scuba diving, and snorkeling nearby, or enjoy the great outdoors with ecotours.

Visit our Ocho Rios travel guide
Map
Popular Location

What's nearby

  • Turtle Beach - 2 min walk
  • Ocho Rios Craft Park - 5 min walk
  • Ocho Rios Clock Tower - 6 min walk
  • Turtle River Park - 8 min walk
  • Mahogany Beach - 14 min walk

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • Buccaneers Reef — 1 min walk
  • La Gondola — 1 min walk

About this property

Moon Palace Jamaica – All Inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Moon Palace Jamaica – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. All 705 individually furnished rooms feature free WiFi and iPod docks. Guests can enjoy jetted tubs, and other standard amenities include free minibar items, 24-hour room service, and separate bathtubs and showers.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Guests can surf the web using the complimentary wireless Internet access.
Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.
Guests under 18 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
Awe Spa has 23 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite clubs

Other inclusions

Roundtrip airport transfers

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free valet parking

Food and drink

All buffet and à la carte meals, snacks, and beverages included
4 restaurants and 2 coffee shops
2 swim-up bars, 4 bars/lounges, 1 beach bar and 1 poolside bar
24-hour room service

Things to do

24-hour fitness center
4 outdoor pools
Aerobics classes
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Full-service spa
Nightclub
Pilates classes
Playground
Sauna
Shopping
Spa tub
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Children's pool
Dry cleaning service
Free children's club
Free supervised childcare/activities
Laundry facilities
Playground
Snack bar/deli

Conveniences

ATM/banking services
Elevator

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Portuguese
Spanish

Business services

6 meeting rooms
Business center
Computer station

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Terrace

Spa

23 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible parking

More

Beach towels
Smoke-free property

Room amenities

Bedroom

Air conditioning

Bathroom

Bathrobes
Free toiletries
Hair dryer
Jetted bathtub
Separate bathtub and shower

Entertainment

iPod dock

Food and drink

Free bottled water
Free minibar

More

Desk
Individually furnished
Iron/ironing board (on request)
Laptop-compatible safe
Slippers
Turndown service

Policies

Check-in

Check-in from 3 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American Express
Mastercard
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitizer.
  • Personal protective equipment, including masks, will be available to guests.
  • For traveler safety, social distancing measures are in place and staff at the property wear personal protective equipment.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

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Frequently asked questions

Can I cancel my reservation for free at Moon Palace Jamaica – All Inclusive and receive a full refund?
Yes, Moon Palace Jamaica – All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Moon Palace Jamaica – All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Valet parking is free at this property.
What time is check-in at Moon Palace Jamaica – All Inclusive?
Check-in is from 3 PM–11:30 PM. After-hours check-in is not available.
What time is check-out at this property?
Check-out is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, volleyball, aerobics classes, and more.
Where is this property located?
Located in Ocho Rios, this beachfront property is in a regional park and within a 15-minute walk of Ocho Rios Craft Park and Mahogany Beach. Dolphin Cove and Dunn's River Falls are also within 3 mi (5 km).

Guest reviews

4.3
Excellent
5 - Excellent
390
4 - Good
165
3 - Okay
70
2 - Mediocre
33
1 - Poor
16
4.5
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Love this place, it’s absolutely beautiful and everyone is so friendly, we had a great time here.

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location- very safe tourist area where you can try authentic restaurants, shops and bars. Resort and amenities are amazing. Excellent view from balcony. Just amazing overall.

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

location was very nice food above avg for all inclusive inconsistent staff service levels at various times: out of beer, champagne, clean plates , glasses and towels, hot water, elevator issues

Stayed 6 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was amazing!! Great all inclusive experience

Stayed 3 nights in Mar 2020

3/5

  • Liked: Cleanliness, amenities, property conditions & facilities

The hotel and grounds were very nice. The hotel was clean. Bed was very comfortable. Had a hard time getting towels for the room. Two of the four elevators to the rooms didn't work which made for a long wait time for the elevators. There wasn't much night life to choose from. Food was good.

Stayed 5 nights in Mar 2020