Land view from property

Reviews of El Cid La Ceiba Beach All Inclusive

3.5 out of 5
El Cid La Ceiba Beach All Inclusive
Carr. a Chankanaab Km 4.5, Cozumel, QROO

Reviews

8.4

Very Good

Rating 10 - Excellent. 279 out of 543 reviews" "
Rating 8 - Good. 136 out of 543 reviews" "
Rating 6 - Okay. 68 out of 543 reviews" "
Rating 4 - Poor. 28 out of 543 reviews" "
Rating 2 - Terrible. 32 out of 543 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Barbara Jean, Mathis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we bought the elite package and got excellent food on a separate menu from the regular all inclusive. supposed to get premium liquor on elite but did not get what we got in the past. just a couple of liquors or wines total that we got that the regulars did not. problem at check in when girl delayed our getting 1 bedroom suite for hours and tried to get us to accept a less expensive room over and over. bad experience. reported her to Fransisco the manager and we had our room in 10 minutes. he also got us a bottle of wine that was on the elite list.
Stayed 7 nights in May 2024
Response from Dear Barbara, on May 24, 2024
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.Receiving all your positive comments about our service makes us feel very happy and we can determine that this vacation has been overall pleasant. We thank you also for bringing to our attention your observations of these areas of our service, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow them up and correct any deviation in our services as soon as possible.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

6/10 Okay

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 4 nights in May 2024
Response from Dear Donald, on May 24, 2024
How kind of you to take the time to qualify our facilities through this website.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.

6/10 Okay

Robert patrick

Traveled with family
Liked: Cleanliness
Some of the staff seemed a little rude and bothered by simple questions and requests. Not really what I was anticipating booking at a resort. Overall I had a good time.
Stayed 4 nights in May 2024
Response from Dear Mr. Patrick, on May 23, 2024
Thank you very much for sharing your evaluation of our facilities during this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction despite all your positive remarks about our resort and service. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to bring comments to our management's attention to correct the deviation in our service as soon as possible.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

8/10 Good

Esmeralda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at El Cid. It is a great place for snorkeling, employees are nice, the menu was good, property is clean. The only problem we had was the sewage in our room, which they moved us to a different room and we were very happy with. I wish the breakfast had more options.
Stayed 6 nights in May 2024
Response from Dear Esmeralda, on May 23, 2024
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay to Ventus at Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.

8/10 Good

DaKeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Dear Dakeisha, on May 23, 2024
What a great pleasure to have the opportunity to receive your positive qualification for our resort.We are very happy to identify that you had a pleasant vacation experience at our resort and we hope to have the privilege of serving you again in the future.Cordially,El Cid Resorts.

10/10 Excellent

Daniel lee II

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 4 nights in May 2024
Response from Dear Vanessa, on May 20, 2024
On behalf of all the staff at our Resort, we would like to thank you for rating our complex with the highest score.It is proudness to identify in your rating that you had enjoyed an incredible holiday with us.We hope to have the pleasure of being your hosts again in the near future.Sincerely, El Cid Resorts.

10/10 Excellent

TARA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too big and very good food.
Stayed 7 nights in May 2024
Response from Dear Tara, on May 11, 2024
How kind of you to take a minute to share your excellent rating for our resort on this website.We are pleased to realize in your score that you enjoyed an incredible experience at our resort.We hope to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great as it's next to the cruise terminal so a lot of shopping and eating nearby if you chose to leave the property. The food is great at the property so I never ate outside the resort. The one improvement would be the bar service around the pool. There is only 1 bar and not enough server walking around getting drink orders. The swim up bar is attached to the hot tub not the pool. If you are in the pool and and want another drink, most times I had to get out of the pool and go up to the bar.
Stayed 5 nights in Apr 2024
Response from Dear Jason, on May 11, 2024
First off, we would like to thank you for taking the time to share your review of our resort on Expedias platform.We are very pleased to determine that this vacation with u has been a wonderful vacation experience.On the other hand, we would like to thank you also for sharing your observations, you can be certain that your comment does not fall on deaf ears and we will make sure to share them with the proper areas with the objective to begin the corresponding follow-up.We look forward to having the pleasure of welcoming you back to our facilities in the future.Sincerely, El Cid Resorts.

10/10 Excellent

miguel, CHICAGO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend this property close to everything stuff are very good thank you very much
Stayed 3 nights in Apr 2024
Response from Dear Miguel, on May 2, 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine in your qualification that you enjoyed a wonderful vacation experience at our resort.We hope you return to our resort very very soon.Sincerely,El Cid Resorts.

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location right by the beach and cruise ships. They have two sides, one side has all the beds by the Dive/Snorkeling shop which with the all inclusive you can use their snorkeling equipment for free for an hour. The other side has a few beds to lay out and has a beach pool where hammocks are hanging over. The water is a gorgeous turquoise color and clear! Definitely recommend snorkeling, there is a ship and anchor at the bottom! Food was decent, if you don’t like the options at their buffet you can always ask for either a lunch or dinner menu, one is an all inclusive menu and the other is a menu to pay (lobster, shrimp, etc.) Hotel workers kept the grounds and rooms clean daily, service was exceptional too. Cozumel is a safe place overall, make sure to venture out of your hotel and try local restaurants or rent a scooter to drive around the whole island. Also just a heads up, the locals here will try to sale you something at every corner, it is there livelihoods after all but you can always bargain with them too when renting or buying their crafts.
Stayed 5 nights in Apr 2024
Response from Dear Jaime, on May 2, 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of El Cid La Ceiba Beach, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for our 20th Wedding Anniversary. The Hotel decked out the room with rose pedals bottle of wine and a beautiful art work made out of towels. We had a marvelous time and location is perfect. No complaints definitely returning!
Stayed 3 nights in Apr 2024
Response from Dear James, on May 2, 2024
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your review that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.

8/10 Good

RAFAEL, JAMAICA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 4 nights in Apr 2024
Response from Dear Rafael, on Apr 29, 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

2/10 Terrible

Kerwin Ellis

Stayed 5 nights in Apr 2024
Response from Dear Mr. Ellis, on May 20, 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and awesome staff!!
Stayed 6 nights in Apr 2024
Response from Dear Brian, on Apr 29, 2024
How kind of you for taking a minute of your time in sharing your excellent rating for our resort on this website.We are very pleased to realize in your score that you enjoyed an incredible experience at our resort.We hope to have the opportunity of serving you again in the future.Cordially,El Cid Resorts.

2/10 Terrible

Gayle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Apr 2024
Response from Dear Gayle, on May 2, 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dear Michelle, on Apr 24, 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

10/10 Excellent

Brittney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful attentive staff! I had a room issue that was taken care of in a very timely manner. Beautiful views! Food on menu was excellent. Buffet food was not my favorite, but loved all the fresh fruits! Felt very safe there traveling with a group of four ladies. No free Wi-Fi and some extra fees for premium drinks (which I did not have.)
Stayed 4 nights in Apr 2024
Response from Dear Brittney, on Apr 25, 2024
On behalf of all the staff at El Cid La Ceiba Beach, I would like to thank you for rating our complex with the highest score on Google.It proudness to identify in your review that you enjoyed an incredible holiday with us.We hope to have the pleasure of being your hosts again in the near future.Sincerely, El Cid Resorts.

6/10 Okay

Magdalena, aurora

Traveled with family
Disliked: Amenities
Some personal very unfriendly special the servers at the restaurant
Stayed 5 nights in Apr 2024
Response from Dear Magdalena, on Apr 23, 2024
First of all, Thank you for writing your evaluation of our facilities concerning this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction. Please, accept our apologies for the disturbances caused. We assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be glad to share each of your comments with the area manager in charge to work on the action plans to improve and regain the quality service characteristics of El Cid Resorts.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

8/10 Good

Jazel, Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property and would stay here again. Some things that I noticed 1. Not enough shaded areas by the pool; small pool area but there are shaded areas at the “beach” 2. Lunch options weren’t clear. Was told to eat at the buffet by pool; ordering off the menu in the restaurant was not offered but available. 3. No service or orders were taken by the pool (only if you’re in the hot tub, which had the swim up bar). 4. Small elevator (max 4 persons). For all inclusive, everything stops at checkout time (12pm) All orders after is paid a la cart.
Stayed 1 night in Apr 2024
Response from Dear Jazel, on Apr 18, 2024
We would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.It makes us feel very happy and we can determine that this vacation has been pleasant. Nonetheless, we also thank you for bringing to our attention your observations of the areas of our service that represented a deviation during your stay, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow them up and correct any deviation in our services as soon as possible.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My children and I just returned from a week at El Cid La Ceiba and we had an amazing time! It’s a small resort and wasn’t crowded at all, making it much more relaxing. No waiting for beach chairs or meals, and the drinks were amazing. Best mojitos ever! The lunch menu and pool menu are actually the best food they have IMO. Snorkeling from this resort is unmatched on the island! We went on two snorkeling tours and they were nothing compared to the snorkeling from this resort. We saw 40 different kinds of fish, plus a turtle, sting rays, and a lobster. It was the best snorkeling of my life. There is an also a dock that you can have fun jumping off of. Roger, the activities director, kept us entertained all day long with fun games and water sports/snorkeling tours. His energy and enthusiasm made the trip! He went out of his way to make sure the kids and I were having fun. We have a “garden view” room, which still had an ocean view. It looks like every room has an ocean view so you are good no matter where you stay.
Stayed 6 nights in Apr 2024
Response from Dear Rachel, on Apr 11, 2024
First of all, we would like to extend our appreciation for your time in sharing this detailed review based on this recent visit to our facilities.It honored us to determine in your positive remarks that you and your family enjoyed an incredible vacation experience at our resort and we hope to have the fortune to have you back as a guest of our resort soon.Sincerely, El Cid Resorts.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at a smaller all inclusive resort. We were blown away. The property was clean and very quaint. We absolutely loved it. It was very relaxing! We traveled with our two children, 8 and 11 years old and we felt very safe and the staff was excellent. One restaurant? No problem! The food was fabulous and always something new! The menu items were amazing and this was a nice addition to the all inclusive plan. Soledad was an excellent chef! The snorkeling was the best around- we went on two snorkeling adventures off site and nothing compared to the snorkeling at the resort. We were very happy with the resorts clean, friendly, safe, accommodating, beautiful- Roger the activities director was also amazing and kept things fun and entertaining. Cruise ships: didn’t bother us one bit. As a matter of fact it was kind of neat looking a the the ships. Way too much beauty to focus on the ships. All in all, I would go back to El Cid!
Stayed 7 nights in Mar 2024
Response from Dear Sarah, on Apr 8, 2024
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to determine in your comments that our resort and the service from our staff meet your expectations.For all of the members of El Cid La Ceiba Beach, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.

10/10 Excellent

Lisjan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed at El Cid for five days with my family. It's not very family friendly and it's more expensive than other places. The resort only has one pool and it's very congested and dirty. Lack of food variety. The buffet was bleak. Room service was okay. The activities guy (Roger) was great. He does a snorkel tour on the beach which was great. Other then that, it was below average. Go somewhere else.
Stayed 5 nights in Mar 2024
Response from Dear Lisjan, on Apr 8, 2024
What a great pelasure to have the opportunity to receive your review for our resort on this website.We are happy to conclude in your comments that you enjoyed a pleasant vacation with us, nevertheless, you can be sure your feedback does not fall on deaf ears and we will be happy to properly follow up on your comments.We look forward to having the pleasure of serving you again soon.Cordially, El Cid Resorts.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Enjoyed our stay
Stayed 3 nights in Mar 2024
Response from Dear Misty, on Apr 4, 2024
Hww kind of you for taking a minute of your time to qualify our service and facilitiesWe are glad to hear that your vacation experience at our complex was excellent.We will be enchanted to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Room service was awesome.
Stayed 4 nights in Mar 2024
Response from Dear Heidi, on Apr 3, 2024
First off, I wish to thank you for qualify our complex with this positive score on this platform.We are pleased to determine in your qualification that this visit to our resort has been an excellent and enjoyable experience.We hope your return to El Cid Resorts is soon.Sincerely, El Cid Resorts

10/10 Excellent

Heidi

Stayed 3 nights in Mar 2024
Response from Dear Heidi, on Apr 23, 2024
How kind of you to take a minute of your time to share your excellent rating for our resort on this website.We are very pleased to realize in your score that you enjoyed an incredible experience at our resort.We hope to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.

8/10 Good

Brittany, Land O Lakes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time vacationing with my family in Cozumel. The stay was great with amazing views, the people were nice and my 5 and 7 year old didn’t want to leave. Thanks for the awesome hospitality!!
Stayed 3 nights in Mar 2024
Response from Dear Brittany, on Apr 2, 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine from your qualifications that you enjoyed a wonderful vacation experience at our resort.We hope you return to be very soon.Sincerely,El Cid Resorts.

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We had all inclusive, except we were not allowed to order from the menu, and only one restaurant was open the whole time during our stay. So we only had the buffet for food. The drinks were good, but I wish the staff was more attentive. The hotel is smaller than it seemed, but we did like the quiet of the hotel, just not much to do
Stayed 4 nights in Mar 2024
Response from Dear Monica, on Apr 2, 2024
Thank you very much for sharing your rating of our facilities concerning your last visit to our resort.We regret that this recent visit to our resort has not met your expectations and caused you discomfort. You can be sure that our purpose has always been to make our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the action plans to improve and regain our quality of care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.

10/10 Excellent

Nadja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location!
Stayed 5 nights in Mar 2024
Response from Dear Nadja, on Apr 2, 2024
How kind of you to take the time to qualify our facilities through this website.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The good: Clean and great staff! You do have ocean front to the Caribbean ocean. The bad: The ocean front has a view of cruise ships and only a tiny beach access. There is a wall that blocks ocean access. Aldo the facility was older and internet was not included.
Response from Dear Jennifer, on Mar 25, 2024
What a great pleasure to have the opportunity to receive your review for our resort on this media.We are sorry to identify in this review that your vacation experience at our facilities has not been as pleasant as you imagined about the details of our location described, nevertheless, we can guarantee you that we have aimed to offer our guests the best level of service.We look forward to having the opportunity to serve you again and show you all that our resort has to offer you in the near future.Cordially, El Cid Resorts.

2/10 Terrible

Ana Gabriela

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience
Stayed 8 nights in Mar 2024
Response from Dear Ana Gabriela, on Mar 25, 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 Excellent

lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024
Response from Dear Lewis, on Mar 20, 2024
First off, we would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can interpret in your rating you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Best regards,El Cid Resorts.

8/10 Good

Elisa Castro

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Estimada Sra. Castro, on Mar 11, 2024
Primero que nada, muchas gracias por su reciente valoración a través de este medio.Nos llena de alegría el concluir en su valoración que esta visita a nuestras instalaciones ha sido una experiencia completamente placentera y esperamos tener la fortuna de tenerle de vuelta muy pronto.Saludos cordiales, El Cid Resorts.

4/10 Poor

Kathy

Disliked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024
Response from Dear Kathy, on Mar 8, 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

10/10 Excellent

Tatiana

Traveled with family
Liked: Staff & service, amenities
The food was great and the staff was friendly
Stayed 5 nights in Feb 2024
Response from Dear Tatiana, on Feb 29, 2024
How kind of you for taking the time to qualify our facilities through this website.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience.It will be a privilege to have the opportunity to welcome you back in the future.Cordially,El Cid Resorts.

10/10 Excellent

Thomas Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this all inclusive but many trips to Cozumel. The resort is a wonderful mid range cost option. Staff including front desk are better than most. Will definitely return in the future.
Stayed 21 nights in Feb 2024
Response from Dear Mr. Alexander, on Feb 26, 2024
First of all, We would like to extend our appreciation for taking the time to share this review for our resort.We are very pleased to identify that this recent stay at our resort was an enjoyable holiday experience and we look forward to having the pleasure of welcoming you back to our facilities soon.Cordially, El Cid Resorts.

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 5 day stay. Clean property with easy access to get around to shopping and diving. Only one restaurant was open while we were there but they food options were great. We did the elite option as it had the all inclusive food/drink option. Plenty of food & drink choices that came with it. Smaller place with most options available of a larger place. Only downfall is that the cruise ships sit to the left side of the property every day except Sunday. There we're a few cruisers that paid for the day pass but it didn't make it overcrowded.
Stayed 5 nights in Feb 2024
Response from Dear Matt, on Feb 22, 2024
Thank you very much for sharing your positive rating of our resort on this platform.We are delighted to determine from your qualifications that you enjoyed a wonderful vacation experience at our resort.We hope you return to our resort very soon.Sincerely,El Cid Resorts.

6/10 Okay

Tammy Lee, Boise

Traveled with family
Disliked: Cleanliness
If you like looking at multiple cruise ships daily then this place is for you. The facility caters to the people on the cruise ships. A majority of the stores and restaurants around the resort are only open when cruise ships are there but a soon as the cruise ships leave then they close. Employees were friendly. Disappointed that there is only one restaurant in the resort. The food was just okay however, a majority of the items from the buffet were not very hot. It would have been nice to receive a handout when arriving that explains pool area, picking up swimming towels and reserving lounges, when they serve breakfast, lunch and dinner, if they have special activities within the resort, information about the resort (gym, WiFi, computer access, etc).
Stayed 10 nights in Feb 2024
Response from Dear Mrs. Lee, on Feb 22, 2024
First and foremost, we would like to thank you for sharing your evaluation of our facilities during this recent visit to our resort.It is a shame for us to conclude that your stay at El Cid has caused you dissatisfaction. You can be certain that our mission has been to make our guests happy and create the most insurmountable vacation experiences.Although determining that your expectations were not met disappointed us, we will be very pleased to share your feedback with our administration to work on them and continue offering you the level of service that has distinguished us through the years.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

2/10 Terrible

Rodrigo

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Worst hotel
Stayed 1 night in Feb 2024
Response from Dear guest, on Feb 22, 2024
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.

4/10 Poor

jeanete

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Don’t recommend it it’s very small
Stayed 4 nights in Feb 2024
Response from Dear Jeanete, on Feb 22, 2024
Thank you very much for granting us the opportunity to receive your comments on this media.It is a shame to conclude that your visit has not ben a you expected, however, we hope to have another opportunity to serve you and remove this negative impression in the future.Cordially, El Cid Resorts.

8/10 Good

Michelle Lynn

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
We were with a group of friends and stayed for a week. What we did like was: 1. The food and service in the restaurant. German and Victor were both awesome. So were the other people. There is only one restaurant, not two. And it is totally open, so the one day the winds were bad they had to close up and move everyone to a conference room. They did a great job in a hurry though. 2. The location is nice if you want to be close to touristy things. Also, there is a dive shop on site. With the all inclusive package you get an hour of snorkeling daily. I took the scuba class right at the hotel. I was surprised how much I could see being so close to the cruise ships and the hotel. The water is clear and beautiful. 3. It isn't far to walk to most things you may need. The ferry was only about a mile away. The hotel was clean. What we didn't care for: 1. The rooms seem out dated. I wouldn't take a bath in that tub. It seemed like it was clean but just really old. 2. The lamps were broken. 3. The cruise port was right next door which some people may love but the ships blocked a lot of the ocean views. And we could hear the bar next door from our room. 4. We repeatedly had to ask for toilet paper. That was a first for me. They treated it like it was gold. 5. There really isn't much of a beach so if you want to hang out at a beach with easy access this isn't the place for you. 6. The elevators are small and don't seem adequate for the traffic if the hotel is busy.
Stayed 7 nights in Jan 2024
Response from Dear Mrs. Lynn, on Feb 22, 2024
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.Receiving all your positive comments about our staff and service German and Victor makes us feel very happy and we can determine that this vacation was all in all pleasant. We thank you also for bringing to our attention your observations of these areas of our service, we can assure you we aim to offer you the best service and we will be happy to share your feedback with the involved areas to properly follow them up and correct any deviation in our services as soon as possible.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts

6/10 Okay

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
El Cid was just ok overall, food was good but limited, the wait staff in the only restaurant was excellent and German and Victor were outstanding. Housekeeping was spotty, had to ask to have toilet paper put in the room more than once, same for towels and it was like asking for a cash handout. This is the only all inclusive we've stayed at that didn't have a refrigerator in a room, much less for any hotel. The $600 in credits they offer was a joke, wasn't able to use a single one of the coupons.
Stayed 7 nights in Jan 2024
Response from Dear Michael, on Feb 22, 2024
Thank you very much for sharing your evaluation of our facilities concerning this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction despite all your positive remarks about our resort and service. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to bring comments to our management's attention.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. The staff were very helpful.
Stayed 7 nights in Jan 2024
Response from Dear Paul, on Feb 5, 2024
What a great pleasure to have the opportunity to receive your qualification for our resort through this platform.We are pleased to identify that you spent a great time at our resort and we hope to continue having the opportunity of serving you in the future.Sincerely,El Cid Resorts.

2/10 Terrible

Mckaylynn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was okay, we found a bunch of stains in the bed (we just prayed it was clean) and the sheets were written on with pen, and our tub wouldn’t fill up. So we couldn’t take a bath like we were looking forward to. When we went to the dive shop on Saturday, we waited 20 minutes for help at around 11:30am. We went to the front to get help and she called and while we were walking out again, we saw him coming from a door inside the hotel and go sit down in his chair outside. He insisted on arguing with us saying he was there the whole time, instead of just helping us. Then he treated us poorly because he got in trouble since he wasn’t doing his job. The food was okay, but at dinner they wouldn’t serve us. They told us everytime it was buffet only but plenty of other families and couples were ordering through the kitchen. So that was a little disappointing because there isn’t very much options for the buffet. And at dinner time, getting any service is highly impossible. No one would seat us or help us out for drinks, I had to go up to the bar to get my drinks half the time. There really isn’t two restaurants, and the “pizza restaurant” is falsely advertised. When I ordered pizza it tasted and looked like frozen pizza, it definitely was not brick oven cooked. And I saw so many people smoking outside on the beach area, it’s disgusting because I had to sign a waiver for a “no smoking hotel” and I saw several people smoking and leaving cigarettes everywhere.
Stayed 3 nights in Jan 2024

10/10 Excellent

Anitra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Ruby, victor, and German were all great!!!!!!
Response from Dear Anita, on Feb 3, 2024
How kind of you to take the time to qualify our facilities through Expedia.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience and you can be certain your kudos to German, Ruby, and Victor will be shared with them.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.. Ruby, Victor, and German were amazing
Stayed 4 nights in Jan 2024
Response from Dear Corrine, on Feb 3, 2024
How kind of you to take the time to qualify our facilities through Expedia.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience and you can be certain your kudos to German, Ruby, and Victor will be shared with them.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.

10/10 Excellent

Marlyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small resort, great staff & food! No downside if you desire a laid back time.
Stayed 7 nights in Jan 2024
Response from Dear Marlyn, on Feb 1, 2024
Thank you very much for allowing us to be part of this vacation at our facilities on this media.We are pleased to determine on all your positive comments, that this visit to our resort was an enjoyable vacation experience and we look forward to having the opportunity of serving you again shortly.Cordially, El Cid Resorts.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at El CID - pleasant stay - staff and food were great - no issues at all - definitely above average for the resorts in Cozumel - have stayed at many
Stayed 28 nights in Jan 2024
Response from Dear Thomas, on Feb 1, 2024
What a great pleasure to have the opportunity to receive your review for our resort.It makes us feel happy to conclude in your comments that this vacation experience at our facilities fulfilled all your expectations and we look forward to having the opportunity to be your host again in the future.Cordially, El Cid Resorts.

6/10 Okay

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We did all inclusive and mostly everything was great except for the dinner buffets. First night I asked if we could look at a menu was told no we could only do Buffet with all-inclusive so I talked to the Head waiter and was told Monday Wednesday Friday were menu days. Monday comes around and we turn the corner and it's Buffet. So I told our waiter about what I was told and he brought me a menu which was an all-inclusive menu. We were okay with paying an upcharge for anything off of a regular menu which eventually they let us look at the menu. We stayed 11 nights. This was not our first time at this Resort pre-covid everything was great this was our first time post covid I do not believe we will be back to this hotel it was a let down. The room I booked was not the room that they were going to give me was told the room that I thought I booked was for timeshare people. They offered us to pay for an upgrade which we took but very disappointing to see that the part of the hotel we thought we were reserving a room in only have maybe five rooms used. The internet was an extra $150 for the 11 days that we were there we chose not to use it our cell phones worked just fine. I was very excited to go back to this hotel post covid because it was our favorite place to go but after this trip I was very disappointed. This hotel is a smoke-free hotel now which is wonderful, but they should really work on changing out their old curtains that reek of smoke. The staff was wonderful!
Stayed 10 nights in Jan 2024
Response from Dear Deanna, on Feb 1, 2024
First of foremost, we want to thank you for sharing your evaluation of our facilities during this recent visit to our resort.It is a pity for us to conclude that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience, therefore, determine that your expectations were not met disappointed us, nonetheless, we will be very pleased to share each of your comments with the area manager in charge to work on the action plans to improve and regain the quality service characteristics of El Cid Resorts.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.

6/10 Okay

Susana

Traveled with partner
Liked: Cleanliness
Based on the pictures I saw online and having stayed at El Cid in Puerto Morelos I was very disappointed. The service was not the best and the food was really terrible. The room was nice and the balcony view was too, but not much else was great about it.
Stayed 3 nights in Jan 2024
Response from Dear Susana, on Jan 24, 2024
First and foremost, we would like to extend our appreciation for granting us the oporutnity to learn more about this experience at our resort.It is a shame to conclude that your expectations were not met your expectations. Although determining this disappointed us, we will be very pleased to share each of your comments with the area manager in charge to work on the action plans to improve and regain the quality service characteristics of El Cid Resorts. We look forward to having the opportunity to serve you again soon and regain your confidence in our resort soon.Cordially, El Cid Resorts.

6/10 Okay

Allyne

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Food was basic, staff ok, no real beach, and hotel was HOT in the halls and common areas. Drink options extremely limited. Room was fairly nice, but not beach front like advertised. It was just ok, and not quite worth the price.
Stayed 4 nights in Jan 2024
Response from Dear Allyne, on Jan 18, 2024
Thank you very much for sharing your rating of our facilities concerning your last visit to our resort.We regret that this recent visit has not met your expectations and caused you discomfort. You can be sure that our purpose has always been to make our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the action plans to improve and regain our quality of care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.