We had tried to call the hotel, and they said can we book on line, as we wanted to check we were Ok to take dogs. When we arrived at the hotel the door was locked so we pressed the bell, and a guy answered and said he would send his wife down. A man in a white van arrived, the man then shouted if those dogs come near me I will kick them, then he said in future if people ask you your name you don't say reason, you say Mr Reason. Then he said he we never called the hotel, as the owners are away, and I said we did as we wanted to check on the dogs. He said we never had a booking, and would not even look at the paperwork we had. So I said whats the matter, don't you want us to stay, and he said no F@@@ off, got in his van and drove off. This was sometime after 6pm.