4.5/5Wonderful! (377 reviews)
The property is quite lovely, very clean. Room is fairly spacious (by European standards). There's a nice little spa with various limited capacity amenities on the grounds, but day use fees are very steep and there's no discount for guests staying at the Chateau (vs those just visiting spa for the day).
Of course, there's limitations right now, so all your food is delivered to your room and dining room isn't available. For dinner, it's the same set menu with 2 of the same options (veg/meat) every single day. Food is just okay - large portions but quite salty.
They could be understaffed considering the current situation, but the service is not quite at 4.5* expectations - they keep forgetting and mixing up things that you ask for/specify. Also, in-room bath toiletries are inconsistent - they're branded with the Spa's name and first night shampoo and conditioner smelled like honey and were divine for my hair. Next time they refilled them, it was exact same packaging specifying same "Honey dream" products but it smelled like fake/chemical almond and did not have the same hair effect.
It's listed as a "VIP access" property with perks but absolutely no perks/upgrades were provided at the property even after I enquired at the front desk - the associate said something about not being able to find things at the time and promised to send something to my room later, but, of course, nothing arrived.
Reviewed on Mar 14, 2021